1. ABHIJIT CHOUDHURY 1
Email: abhi9791@yahoo.com
Phone: +91.9880490810
OBJECTIVE
Adapt to best practices and utilize strong customer service attitude, organizational ability and integrated into a viable
project management solution for total business satisfaction
EXPERIENCE: 12.2 yrs., on June’15.
Company: HP Globalsoft Pvt. Ltd. Bangalore.
Period: 14th April, 2003 – Present
EDUCATION:
B.E in Electronics & Communication.
AREA OF INTERESTS
Project Management
Strategic Planning
Business Analysis
Employee Engagement
Mentoring
Learning and Development
Leadership
CERTIFICATION AND SKILLS
 ITIL® v3 Foundation Certified
 ITIL® v3 Intermediate Certified
 SAFe Practitioner Certified
 PMI-ACP Certification Trained
 PMI-PMP Certification Trained
 Cloud Computing Certification Trained
PROJECTS
Period: Present – March, 2012
Organization: HPGlobalsoftLtd,(Global IT& InfrastructureOperations, Project Management & Compliance)
This team works like a governance team.
 Create policies, guidelines
 Build and maintain document for processes and best practices
 Coordinate multiple team and stakeholders effort on executing compliances and short-term
project
Abhijit Choudhury

2. ABHIJIT CHOUDHURY 2
 Create long-term strategy in consultation with management
 Deliver training and certification program for service management
 Handle and analyze business strategy
Project: Server security compliance
All server requires their OS to be patched or upgraded on a controlled manner
We plan and coordinate execution of patch for entire HP asset. It includes Linux, HPUX and
Windows servers. This involves balance of activity and high level co-ordination
Project: Site-2-Site Compliance
Mission Critical application are required to be site-to-site compliant to enable their business
continuity during any infrastructure of application failure.
We help the application ownerto achieve their application to be site-to-site compliant and rehearsal
done in a regular documented fashion.
Project: Account Maintenance
All application does have some kind of service account which are been used by their dB layer,
application layer or web layer.
This information and their expiration policy are maintained centrally. We are required to coordinate
effort on account renewal and new account documentation.
Project: Cloud/data migration
With cloud computing popularity, application would like to move to better environment with
stability
We assist application team to follow with standardized guidelines on cloud migration, and overall
follow-up on stability.
Project: Enclosure firmware upgrade
To keep the firmware up-to-date is necessary as this provides a more reliable and stable
environment. Since multiple application will be hosted at enclosure level. This is done in a
controlled manner to reduce downtime to application
Period: March, 2012 – February, 2011
Organization: HP Globalsoft Ltd, (Global IT & Infrastructure Operations, Service Transitions)
Plan release and implement deployment.
Work closely with SLDC lifecycle of the project and assist on necessary planning and coordination
 Engage business and collect change request or enhancement requirements
 Engage business and plan new asset release
 Engage development team and plan quarterly release for business requirements or
enhancements
Period: January 2011 – March, 2008
Organization: HP Globalsoft Ltd, (Global Application Delivery Service Center)

3. ABHIJIT CHOUDHURY 3
Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the
people, process, and technology perspectives of providing business solutions within the IT
infrastructure.
 Undertaken multiple domain application support in functional availability, continuity, down-time
analysis, code release which was part of Incident Management, Problem Management and Release
Management and SOX audit.
 Data Center Consolidation.
Performed datacenter and server consolidation, workload planning,migration, and implementation
on legacy projects. These projects ranged in size and scope that included migrations to newer
technology operating environments, workload processing and database upgradation for
consolidation.
 To maintain SOX Audit compliance throughout all level.
 To ensure that the application functionality is thoroughly checked to minimize bugs and UAT
testing.
 Aligned the Automated Operations business unit's processes with HP standards, as well as the
ITIL framework. Conducted gap analysis and developed processes.
 Ran Change Review Board to review and assist approval of all critical changes to infrastructure and
enforced Change Management policies.
 Development and implementation of training plans and materials.
 Created knowledge-base for support continuity.
 Have been also a coach, mentor and lead personnel within a technical team environment.
Period: March, 2008 - December, 2005
Organization: HP Globalsoft Ltd, (Service Management Operation).
 Catalogued a backlog of open incidents and problems, and laid the basis for the process going
forward. Developed strategies to improve process adoption. Ran problem management meetings,
coordinating resources to troubleshoot and find root cause for severe and recurring incidents.
 Supported cross-platform application and set process for application handling process as per the
std.
 Participation in ASTRO-CHAT (web based online chat application under hp.com portal)
deployment and other similar web-based application migration.
 Enhanced Intranet-Extranet application to role in major changes in functionality.
Period: December’05 – January’05
Organization: HP Globalsoft Ltd, (IPG-IT, NA).
 Been a pioneer to drive in the transition project from HP-Boise to HP-IPGIT, Bangalore.
 Build credibility, establish rapport, and maintain communication with stakeholders at multiple
levels, including those external to the organization.
 Maintain continuous alignment of program scope with strategic business objectives, and make
recommendations to modify the program to enhance effectiveness toward the business result or
strategic intent.
 Present periodic Dashboard reports on the current program, future opportunities and client issues.
 Attended ITIL/ITSM business training.

4. ABHIJIT CHOUDHURY 4
 Undergone .NET 2.0, ASP.NET training.
 Handled and enhanced a major .NET application for uniform email handling, report generator and
real-time ticket status.
 Taken initiative to cross train resources on different level of application support.
 Interactive session development for cross training.
 Driven knowledge management.
Period: January’05 – April, 2003
Organization: HP Globalsoft Ltd, GSCB-Support.
 Managed client engagement services and solution implementations.
 Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions
and services.
 Provided training to different level of tools and developed enhanced resolution for different
product lines.
 Interacted and provided update on tools performance and enhancement requirement to tool
developer.
ACHIEVEMENTS, AWARDS & HONOURS
 Received multiple e-Awardsin different project and appreciations.
 Social activity award fromLion Club.
 Played football in inter-state college level.
REFERENCES
Available uponrequest
PERSONAL INFORMATION
Hobbies:Football, Trekking, reading books and watching classical westernmovies. Love traveling.
Address: Rohan Vasanth, A-901, Marathahalli, Bangalore - 560037