2. Overview:
Project Groups at RR Donnelley
2007 – 2010 Customer Integration
2010 – 2012 Global Print Management
All projects utilized PMI – PMBOK methodology
Documentation for projects could include: Project Plan, Project
Scope Statement, Weekly Project Summaries, Meeting Minutes,
& Resource Matrix
Areas of project emphasis:
Quality Compliance – ISO 9001:2008
Technical Writing
Site Administration
Operational Reporting
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3. Streamline Project Reporting for Directors – 2007 - 2012
Problem:
Managers and Directors spending too much time creating project and other ad-
hoc reports.
Solution and Activities:
Became the designated person to create these various reports and the
administrator for the Lotus Notes project database
Simplified, consolidated, and eliminated duplicate and unnecessary reports
Update project database to improve data points that could be added to reporting
extracts.
Methodologies Used:
Waterfall development, requirement development, rapid application
development, phased development, software testing, systems development life
cycle (SDLC), Lotus Notes, Google Docs, SAP extracts, weekly project summaries
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4. Research and Identify Collaborative Software – 2008,
2011 - 2012
Problem:
2007 – 2008 Unable to collaborate on reports and documentation that needed to be updated
by multiple staff persons.
2011 – 2012 Corporate decision to sunset MS SharePoint and to migrate documentation to
Google Docs sites.
Solution and Activities:
Researched alternatives, wrote white paper to present research and suggest
recommendation to Directors and Vice Presidents. Worked with the web services group to
implement MS SharePoint solution.
Appointed administrator to SharePoint site. Created project specific websites, access point
for user accounts, and archived documentation
Migrated, and archived documentation to Google Docs and web sites
coordinate CIS steering committee presentation
Methodologies Used:
Waterfall development, requirement development, rapid application development, phased
development, Lotus Notes, Google Docs
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5. Coordinate and Manage ISO 9001:2008 Compliance Activities –
Part time 2008 – 2010, Full time 2010 - 2012
Problem:
Work with Corporate Quality Assurance and Customer Integration Management to assist with ISO compliance
– 2008-2010
Work with Corporate Quality Assurance and Global Print Management groups to coordinate and manage ISO
compliance – 2010-2012
Solutions & Activities:
Worked with subject matter experts (SME’s) and project managers to develop and revise ISO controlled
documentation. Standard Operating Procedures (SOP’s), Form Templates, Work Aids, Work Instructions and
other documents. Trained workgroups on revised documents
Posted documentation to RRD intranet and to SharePoint sites
Performed project documentation audits for ten percent of active projects in the Lotus Notes project database
to ensure that each project manager was compliant to ISO standards. Audits occurred on a weekly basis leading
up to the implementation team’s internal and external audits.
Created and maintained historical documentation of project cycle time, project delays and project revenue
generated from 2007 thru 2012.
Led internal audits of the following groups Implementation, Customer Service, and Sourcing. Participated in
external ISO audits with 3rd party auditors in 2010 and 2011.
Methodologies Used:
ISO auditing, internal auditing, critical thinking, coordination, monitoring, active listening,
technical writing
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6. Migrate ISO documentation from RRD Intranet to EtQ sites 2011-2012
Problem:
RR Donnelley’s Corporate Quality Team decided to implement a corporate Excellence thru
Quality (EtQ) business software on the global platform.
Solution and Activities:
Update and review over 300 controlled documents to be migrated from the RRD intranet to the
EtQ site.
Work with GPM groups to obtain user information to populate the site.
Participate in the global EtQ steering committee.
Assist in the rollout of the following modules Change Management Software, Corrective and
Preventive Action (CAPA) Software, Quality Records, Project Control, Meeting Management,
Incidents, Accidents and Safety Reporting, Employee Training Software, Document Control
Software, Complaint Handling Software, Change Management Software
Provide user support as needed.
Methodologies Used:
Critical thinking, time management, active listening, technical writing, quality compliance with
ISO 9001:2008, ISO auditing, internal auditing
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7. Update and standardize CustomPoint questionnaire and
make it web based - 2010
Problem:
CustomPoint development team wanted to migrate the CustomPoint
questionnaire to the intranet to be able to track responses and to identify trends.
Solution and Activities:
Held requirement and development meetings to identify data fields .
Following several revisions and updates, Senior Management changed the priority
for this project and it was discontinued.
Methodologies Used:
web based implementation, CustomPoint, software development life cycle (SDLC),
waterfall development, requirement development and technical writing
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8. Create CustomPoint portal for the CustomBuy team -
2012
Problem:
CustomBuy users outside the RRD firewall were unable to access required
documentation .
Solution and Activities:
Worked with subject matter experts to create the CustomPoint site for these users.
Create site, provided user access, uploaded documentation and created vendor
folders.
Methodologies Used:
Software development process, waterfall development, requirement development,
CustomPoint, CustomBuy, MS Project, MS SharePoint, MS Visio, critical thinking,
coordination, monitoring, time management
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9. Consolidate and Organize documentation for workgroups -
2010
Problem:
Unorganized documentation was being stored out on Corporate Shared drives and on
local computers, some documentation dated back to 2002.
organize and archive documentation that was out on the MS SharePoint site for the
technical operations team.
It was estimated that there were over 2,000 documents in these locations.
Solution and Activities:
Meetings were held with all team members. Document responsibilities were assigned to
individuals and groups. Due dates were determined.
All duplicate documentation was removed. Remaining documentation was archived,
disposed of, updated and organized to the Tech-Ops SharePoint site.
Methodologies Used:
Assessment skills, critical thinking, coordination, monitoring, reading comprehension,
time management, active listening, technical writing, systems analysis, database
management, and networking and site administration
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10. Update and Identify ISO Quarterly Management Review goals for the
GPM Implementation team – 2011- 2012
Problem:
The External Auditor in 2011 suggested we dynamically review our QMR Goals and
look for opportunities to expand strategic focus.
Solution and Activities:
Analyzed and reviewed current QMR goals and objectives, and customer specific
project audit survey questionnaire
Gathered historical data on possible goals
Created PowerPoint presentation and made goal suggestions
Reviewed updated customer questionnaire with directors and implemented web
based survey.
Methodologies Used:
ISO 9001:2008, ISO auditing, customer specific project audits, internal & customer
surveys, presentation & reporting skills, critical thinking, coordination,
collaboration, active listening, technical writing
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11. Identify and evaluate trends with CQT’s for the GPM Group,
Compare EtQ CAPA module with Existing CQT software – 2012
Problem:
Compare EtQ CAPA module with existing CQT software.
Write business case paper to evaluate, compare and make recommendations for which
application to use.
During evaluation process, determined that there was no historical data to evaluate CQT data
for our groups.
Solution and Activities:
Business case completed and submitted to Managers, Directors and Corporate Quality
Director.
EtQ CAPA module was not ready to be implemented.
Was in the process of data gathering for the historical CQT evaluation when I left the
company.
Methodologies Used:
Software development process, waterfall development, requirement development,
CustomPoint, technical writing, critical thinking, coordination & collaboration, time
management
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12. Participate in CustomPoint enhancement project 2008 - 2012
Problem:
CustomPoint Development team required participation from the Customer
Integration and Global Print Management teams for application enhancements.
Solution and Activities:
I was appointed our groups representative in 2008.
Participated in all group meetings for over 15 enhancement s in the 4 plus years I was
assigned to this project.
My Role was to participate in requirement gathering and end user testing .
Ensuring that our project managers were included in any applicable documentation
for requirements gathering with the new enhancements.
Methodologies Used:
Software development process, waterfall development, requirement development,
rapid application development, phased development, software testing, critical
thinking, coordination, active listening and technical writing.
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