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  1. 1. Joevenold R. Tisado 1037 Plaridel St., Brgy. Can-uguib, Abuyog, Leyte Philippines 6510 Contact No. +639184879888 E-mail Address: ________________________________________________________________________ Objective: To have a career that will help me develop my abilities as well as sharing it to others. Personal Data: Age: 35yrs.Old Sex: Male Height: 174cms. Weight: 160lbs. Religion: Roman Catholic Civil Status: Single Date of Birth: 09 June 1981 Place of Birth: Philippines Permanent Address: 1037 Plaridel St., Brgy. Can-uguib, Abuyog Leyte, Philippines Languages Spoken: Filipino and English Present Job: * Supervisor-Club Lounge Dept. The Ritz-Carlton, Riyadh 20/01/2014-14/04/2016 Achievements: * Promoted as Concierge-Club Level last June 2012. Started with the company as Club Attendant from Oct. 2011-June 2012 * Nominated for 3 consecutive times for the 5 Star Employee Award quarterly for 2012 and 1 time for 2013 * Promoted as Supervisor of Club Lounge Dept. last Jan. 20, 2014 * The Ritz-Carlton, Riyadh Club Lounge is the #1 in the Middle East Region, Europe and Asia year 2012-2014 as per GALLUP survey
  2. 2. * Very positive and wonderful comment from guest verbally and through GALLUP survey * Scored 100% for Check-out Procedure for the Brand Standard Audit for year 2014 * 100% over-all score for the Club Lounge Dept. during Brand Standard Audit for year 2014 * 5 Star Awardee for Third Quarter year 2014 * Nominated for Annual 5 Star Award for year 2014 * Number 1 The Ritz-Carlton Club Lounge in the Middle East region year 2015 as per GALLUP survey. * Number 1 The Ritz-Carlton Club Lounge Globally out of 97 properties for Month of January 2016 as per GALLUP survey Duties and Responsibilities: * Supervise and lead the team with the daily operation of the department * Prepare weekly schedule of the team * Check and prepare the attendance of the team for payroll purpose * Give coaching to colleagues with regards to the SOP of the department and things that needs for coaching and guidance * Check every details of the operation area,the cleanliness and orderliness of the outlet * Assigning responsibilities to team members equally * Coordinate with Manager and colleagues everything about the operations of the department * Attend to monthly supervisor meeting * Evaluate team member on their performance and behavior * Decide on things concerning the operation of the deparment with the consent of the Manager * Listens to the concerns of the team with regards to the operation and individual concern * Recognize, appreciate, and support team members in their aspirations. * Greet and meet guest * Assist guest upon check-in and check-out * Engage with the guest and build a strong relation with the guest * Answer telephone inquiry * Inform the guest with regards to the Club lounge timings, their privileges and other hotel facilities * Check e-mails on a daily basis, reply to e-mail inquiries of the guest and internal e-mails * Promotes the hotel restaurants and other facilities * Assist the guest with regards to wake-up calls, restaurant reservation, meeting rooms, print their documents like airline tickets and boarding pass, transportation reservation and other guest requests * Assist guest in the lounge, like serving their preferred drinks, clearing their tables * Create daily basis reports * Check and create inventory about the Club Lounge items * Check and assign preferred rooms for arriving guest * Check and prepare the guest bill * Assist Club attendants in serving the guest * Coordinate with other department with regards to guest requests * Create lasting memories and wow the guest
  3. 3. Trainings Completed: * Micros System Training The Ritz-Carlton, Riyadh 2011 * MGS Online Trainings Marriott 2012-2016 * Hygiene Training The Ritz-Carlton, Riyadh 2012 * Vital Few Training MRT Consultant 2012 * Problem Resolution Training MRT Consultant 2012 * Upselling Training TSA 2012 * Mystique System Training The Ritz-Carlton, Riyadh 2013 * OPERA System Training The Ritz-Carlton, Riyadh 2013 * Guest Engagement Training The Ritz-Carlton, Riyadh 2014 * Service from the Heart Training Ms. Cynthia Goin 2016 Previous Job Experiences: * Guest Service Agent Canyon Woods Resort Club Feb. 2011-Oct. 2011 Duties and Responsibilities: * Greet and meet guest * Assist guest upon check-in and check-out * Answer telephone inquiry * Assist guest inquiry at the front desk * Telephone Operator reliever * Do the cashiering at the front office * Do the reservation * Follow up reservations * Send confirmation letters for the reservation * Help promote the facilities and activities of the resort * Create in-house reports * Coordinate with housekeeping department with regards to check-in and check-out procedure and for any guest requests and to other department in accordance to guests satisfaction * Sales and Collection Officer Mergers Drugfil Corporation 2006-2010 Duties and Responsibilities: * Dealwith the customer and do the booking or ordering of the products * Collect payment * Promotes the products and helps create sales * Deliver the products to drugstores, medical clinics, hospitals and other clients * Create sales,collection, and inventory reports weekly and monthly * Visit accounts for product inventory and building good relationship with the customers
  4. 4. * Admitting/Information Clerk Cebu Doctors University Hospital 2002-2005 Duties and Responsibilities: * Hospital Guide * Temporary Cashier * Encode patients data * Telephone Operator * Create in-house reports * Follow up patients admission fee * Assist client for Executive Check-up * Assist patient with their admission procedures * Assist client with their out-patient procedures using their HMOs * Assist client with their inquiry at the information counter or through telephone References: * Mr. Mohammed Basiouny Manager-Club Lounge The Ritz-Carlton, Riyadh E-mail address: Contact no. 966-1-802-2080 * Mr. Roel Acebedo Sales Manager Former Supervisor-Club Lounge The Ritz-Carlton, Riyadh E-mail address: Contact no.+966581084732 * Ms. Vicky Rollo Senior Front Office Agent Canyon Woods Resort Club Contact no. 02-521-7878 Educational Background: * Primary Education: Abuyog South Central School 1987-1994 * Secondary Education: Notre Dame of Abuyog 1994-1998 * Tertiary Education: University of San Jose-Recoletos 1998-2002 Course Graduated: Bachelor ofScience in Tourism March 2002