1. JOANNE DAVIES
10 Church Street, Earl Shilton, Leicestershire, LE9 7DA
07956697549 joreikiteacher@gmail.com
PROFILE
I am a dedicated and hardworking individual with extensive customer service
knowledge across varying roles. I exercise a professional, considered and
thorough approach in all aspects of my work and believe in a right first time
approach. I hold excellent people and communicational skills at all levels and am
happy to work alone or within a team using self and/or group initiative.
COMPETENCY PROFILE
- Customer Service
- Attention to detail
- Planning and organizing
- Problem solving
- Working with others
EMPLOYMENT HISTORY
Receptionist/Meet and greet
Genting Casino, Leicester
- Greet members in a friendly, welcoming manner
- Providing exceptional customer service
- Checking relevant information of members
- Adhering to social responsibilities
- Showing an understanding of diverse
communities
- Keeping accurate records/data
input/filing/communications
- Providing information of latest promotions
Personal Care Assistant
2015- Present
Mosaic, Leicester
- Provide exceptional emotional support to clients.
- Assist and provide support and/or guidance to enhance client life skills.
- Liaise with, arrange and attend various appointments as client support.
- Provide client finances guidance.
- Arrange and accompany clients on outings.
2013-Present

2. Customer Sales Assistant / Administrator 2006-2010
Countrywide Farmers, Atherstone
- Provide professional and exceptional level of customer service to both
internal and external customers alike at all times.
- Utilise extensive product knowledge to enhance customer experience and
sales potential through pro-active sales techniques.
- Adhere to process to ensure accurate records were maintained at all times
when processing deliveries, placing orders suppliers and completing stock
checks.
- Maintain and manage filing systems.
- Attention to detail when processing end of cashing up and reporting
discrepancies in accordance with company policy.
- Provide support to Senior Management.
- Have a flexible approach within a fast paced environment.
Clerical Assistant 2003-2006
Shopacheck financial Services, Leicester
- Input, check and maintain computer records for a team of finance
collections agents.
- Process loan applications.
- Provide professional and comprehensive courtesy call to new customers to
validate data received, offer support, arrange and confirm collection dates.
- Cover for collection agents as and when required.
Collections Agent 2002-2003
Shopacheck Financial Services, Leicester
- Work in accordance to FSA regulations at all times.
- Providing home based customer support to existing clients.
- Maintain accurate records when collecting and banking monies received.
- Processing loan applications.
- Identify and be proactive in identifying sales opportunities.
ACTIVITIES
- I enjoy socialising with family and friends.
- I compete my horse at local shows and enjoy hacking out with friends.
- I have an active interest in and am a qualified Reiki teacher.

3. EDUCATION
Babbington Community College Leicester. 1980-1986
GCSE English Language, Literature, Mathematics, Biology.
Charles Keene College
Customer Service Course - Pass