CV

1. JOCELLE Z. MONTALBO
Bur Dubai,Dubai,UnitedArabEmirates
August10, 1988
jocellezm88@gmail.com
+971 56 540 5388
Passport:EB3025642
OBJECTIVES:
Identifyingcustomerneeds,offeringadvice and demonstratinghighproductknowledge;
buildingrelationshipswithkeycustomersandensuringstore standardsare maintainedinorder
to achieve salestargetsandcultivate customerloyalty. Demonstratesanenergeticandpositive
attitude indealingwithourcustomers
KEY STRENGTH AND COMPETENCIES
● Respondtotime frame and meetdeadlines.
● Organizedwithhighlevel of attentiontodetails.
● ExcellentVerbal andwrittencommunicationskills.
● Work withleadership,teamworkandtraining.
● Fast learner,hardworkingandwillingtolearn
● Has a goodmoral character and view life inapositive way
● Administrative /Clerical Skills( AdvancedComputer,MSWord,Excel,Powerpoint,
Outlook,POS) orcomputersavvy
WORK EXPERIENCE
Retail SalesAssociate cum Cashier
Crea ConceptsBranchof PGH General Trading
Dubai,UAE (September11, 2015-Present)
● Greeted customers and determined their needs and wants
● Discussed type, quality and number of merchandise required for purchase
● Recommended merchandise based on individual requirements
● Advised customers on utilization and care of merchandise
● Provided advice to clients regarding particular products or services
● Explained the use and advantage of merchandise to customers
● Answered customers’ queries and concerns
Brand Ambassador
UnileverGulf;AMSMANPOWERINTERNATIONAL
Dubai,UAE (January27, 2015-Present)
● Demonstrate ExcellentCustomerService
● Become familiarwithproductinformationunderstandingfeaturesandbenefitsof your
product
● Commitmenttobuildingcustomerrelationshipsandloyaltythroughpersonal
interactionandthe maintenance of aclientfile

2. ● Demonstrate andmaintainproductknowledge,fashiontrends,instore promotionsat
all times.
● Receive cashor paymentinanyauthorizedmodesfromcustomers,issue receipts/bills
againsttheirpurchase andprovide professional cashpointservice.
● Handlesdifficultsituationprofessionally
● Maintaingroomingstandards
● Complywithall companypoliciesandproceduresincludingrefundandexchangepolicy,
security,healthandsafetypoliciesetc.
Salescum Telephone Operator
Wafi HospitalityL.L.C
P.O.Box:30567, Wafi HospitalityDivision,Dubai,UAE|
(October28, 2012- January17, 2015)
● Upsell andupdate the guestregardingtoongoingpromotionsandupcoming
● Dealingwith incomingandoutgoingmail andgeneral emails.
● Filing,copyingandfaxing.
● Establishingguestrelations&maintaining100% customersatisfaction
● Compilingguestfeedbackforreview throughcommentcardsreceived
● Conducta call to the guestabouttheirfeedbackfromtheirdiningexperience
● Checkswithphone reservationiststoassure youhave all reservations
Concierge
Boracay RegencyHotel
Brgy. Balabag,Boracay,Malay Aklan,Philippines
October2011-December2011
● Deal withall enquiriesinaprofessional andcourteousmanner,inperson,onthe
telephoneorviae-mail
● Administerall reservations,cancellationsandno-shows,inlinewithcompanypolicy
● Fulfill all reasonablerequestsfromgueststoensure theircomfort,satisfactionand
safety
● Conductregularsecuritychecksthroughoutthe dayand reportany securityissuesto
line manager
● Reportany maintenance issuesimmediatelytoline manager,includingall Machines,
Stuff andequipment.
Banquet Coordinator
Sofitel Philippine PlazaHotel
CCP Complex, RoxasBlvd,PasayCity,1300, Philippines
(March 27, 2010-August 27, 2010)
● Pre-meal dutiescaninclude layingtable linen,settingchinaandsilverware,fillingwater
pitchersandbrewingcoffee
● responsible forpreparinganyitemsthatwill be presentonthe tableswhenguests
enter,includingsaltandpepper,sugarbowls,rollsandbutterandsaladdressings.
● Responsible forservingthe meal.Mealsare servedfromthe leftside of aguestwhile
emptydishesare clearedfromthe right.

3. CustomerService Representative
KingLuck EZ Bingo(PAGCOR)
AbanganSur,Marilao, Bulacan,Philippines
(June 2009- August2009)
● To deliverfriendly,efficientcustomerservice andtocreate a warm and welcoming
atmosphere forall guests,withthe keyaimof retainingand attractingnew customers
● Deliverexcellentcustomerservice,atall times
● Assistinkeepingthe workingareacleanandtidy,at all times
● Communicate verballyandinwritingtoanswerinquiriesandprovideinformation
● Coordinate the flowof information bothinternallyandexternally
EDUCATIONAL BACKGROUND
Tertiary: Bachelorof Science inHospitalityManagement
St. Mary’s College of Meycauayan
(2005- 2009)
Secondary: St. Mary’s College of Meycauayan
Saluysoy,Meycauayan,Bulacan
(2001-2005)
Intermediate: PatubigElementarySchool
Patubig,Marilao,Bulacan
(1995-2001)
SPECIAL CERTIFICATE: Technical EducationandSkillsDevelopmentAuthority(TESDA)
“Foodand Beverage NCII”
Fleurde lysLearningAcademy
(March 2011- May 2011)
Personal Data:
Date of Birth: August10, 1988
Place of Birth: Malhacan, Meycauayan,Bulacan,Philippines
Home Address: 18 Del RosarioSt. Patubig,Marilao,Bulacan,Philippines
Gender: Female
Civil Status: Married
Children: Son
Nationality: Filipino
Religion: RomanCatholic
Height: 5’2
Weight: 48 kg

4. Character Reference:
BeverlyBautista
Supervisor
UNILEVER / AMS ManpowerInternational
+971 50 681 4945
MelvinFudan
CustomerService Officer
CityWalk-Retail Management
+9714 5114670
JennyKhokar
Store Manager
PGH General TradingLLC; JNBY Br. / Crea Concepts
+971 559798538
jenny@pghconcepts.com