1. John Podlesnik
5529 S. Disch Ave. Apt. 2 ♦ Cudahy, WI 53110 ♦ (414) 339-1364 ♦ johnnyfox84@gmail.com
CUSTOMER RELATIONS MANAGER
SKILLS & QUALIFICATIONS
• Experience manager in personnel management
• Responding to issues such as service inquiries, problem resolution, and retaining accounts
• Handling customer escalations and all customer relations issues
• Relaying information in a concise and clear manner
• Managing customer expectations
• Building customer relationships and loyalty
• Quickly researching and investigating issues that concern a customer
• Conducting visual observations of how staff trainings
• Coaching and developing team members in soft skills
• Promoting products and services
• Punctuality and willingness to learn
• Highly adaptable to changing situations
• Ability to select and install equipment
• Good communication skills
• Respectable decision making, critical thinking, and problem solving skills
• Understanding and executing financial projections and budgeting
• Experience in operations analysis and internal controls management
• Ability to use time management skills and multitask
PROFESSIONAL EXPERIENCE
Technical Editor January 2010 - Present
2112 Advanced Solutions Cudahy, WI
Peer Educator July 2014 - May 2015
Crisis Resource Center Milwaukee, WI
Line Cook April 2013 - November 2013
Fourth Base Milwaukee, WI
Sales Clerk January 2007 - August 2008
A&B Sales Moreno Valley, CA
EDUCATION
H. S. Diploma June 2002
Riverside High School Milwaukee, WI
Certificate - Peer Support Certification December 2013
Our Space, Inc. Milwaukee, WI
Community Involvement
• Volunteer, Growing Power, Milwaukee, WI 2011-present