Alisa Audet is an experienced administrative assistant with over 15 years of experience in healthcare settings. She has excellent organizational, communication, and customer service skills. She is proficient in Microsoft Office applications and various medical software programs. References provide glowing reviews, praising her strong work ethic, initiative, leadership abilities, and friendly demeanor.

1. ALISAAUDETAdministrativeAssistant •St. Clair Shores, Michigan 48080 • Phone: 586-292-3741 • Email: alisa.audet@hotmail.com
Excellence through Service
Exceptionally detailed, organized and highly accurate business professional with a unique ability to successfully
manage multiple secretarial projects simultaneously. Well developed interpersonal communication skills to work
effectively with people from diverse professional and cultural backgrounds. Self starter and quick learner who
exceeds expectations.
KEY SKILLS
• Resourceful/Expense Control • Letter Preparation, Forms, Memo’s, Calendars, Newsletters
• Phone, Email, Face to Face, Written & Verbal Communications • Scheduling, Spreadsheets, Statistical Reporting, Client Surveys
• Copier, Fax, Keyboarding, Paging, Printing, Scanner use • Team Building, Leadership & Support, Presentations
• Data Analysis, Collection and Entry, Tracking & Reporting • Office Ordering and Management of Supplies
• Training & Development • Customer Complaints & Resolutions
• Typing 60 wpm • Medical Terminology, ICD 9 Coding
Technology Summary
•EMR – E Care
•Microsoft Word,
PowerPoint,
Outlook. Basic Excel
•MIDAS
•HBO
•Desktop Publishing
• Mozilla Firefox
• Internet Explorer
• LinkedIn
Experience
√ Developed and improved a new supply process that reduced the budget 20-
30%. Example: Delegated Central Supply Department to take over ordering and
management of our supplies, this freed up space and decreased our budget.
√ Gathered and entered daily statistics, extracted data from EMR for Infection
Control reporting and monthly department scorecards. Comprised monthly
newsletter and calendar of events. Reformatted data collection which resulted
in several hours a day of increased productivity and brought statistics to greater
accuracy.
√ Coordinated and implemented clerical duties in a fast paced environment.
Processed doctors orders utilizing the Electronic Medical Record system.
√ Maintained medical records, scheduled patient appointments, assisted with
staffing schedules.
√ Composed Excel spreadsheets, generated letters using Microsoft Word,
created and updated forms, designed PowerPoint presentations, prepared
payroll for our accountant, followed up on unpaid accounts.
√ Answered multi phone lines, directed calls appropriately, obtained
authorization and scheduled referral visits with specialists. Processed record
requests.
√ Facilitated Service Excellence classes, participated in Department
improvement projects. Interviewed, oriented and trained new Unit
Coordinators. Even Planner, received and directed patients and visitors.
√ Demonstrated exceptional interpersonal skills through building relationships
with Team members, Physicians and Ancillary staff. Expressed empathy for our
patients and visitors and provided support.
√ Generated a 70% increase in new patient referrals. Physician credentialing,
HIPPA compliance officer, arranged Home Care Services.
Employment History
2004 - Present
St John Providence
Health System
2002 – 2004
Home Care
Physicians, P. C.

2. ALISAAUDETAdministrativeAssistant •St. Clair Shores, Michigan 48080 • Phone: 586-292-3741 • Email: alisa.audet@hotmail.com
Education
MTEC / Macomb Community
College
Health Information Technology
Certification program
Greater Johnstown Area
Vocational – Technical
High School
Johnstown, Pennsylvania
Major: Health Assistant
Participated in:
VICA – Vocational Industrial
Clubs of America
Yearbook Staff
Pep Club
Excelled in Public Speaking
Testimonials
“Alisa did an outstanding job in the Healthcare Information Technology
certification program as both a student and a guest speaker. I asked her
to present her creative approaches to team building, leadership, and
project management as a guest speaker in the class Professionalism and
Customer Service in Healthcare. She designed a presentation that was
informative, interactive, and fun for the students. She is an excellent
trainer!” Joy G.
“Alisa is an incredibly
energetic and efficient co
worker. I never see her
without a smile on her
face. She goes the extra
mile for patients and staff.
Alisa is punctual and ready
for anything.” Gina L.
“Alisa has shown exemplary initiative in
organizational skills and customer
service. Her outgoing personality and
willingness to help others makes her an
exemplary worker. She is always willing
to learn new skills to increase job
effectiveness. Alisa is recognized as a
genuine team player with a can do
attitude. Her strong work ethic and
ability to quickly complete any job
thrown at her has won the accolades of
her superiors. She is punctual,
organized, efficient and cooperative.
She does it all with good cheer and
patience.” Kelley R.
“Alisa is a dedicated worker and takes pride in having her clients be her top most priority. She also has
great organizational skills, she has proven to be a take charge person who is able to successfully develop
plans and implement them. She assisted in facilitating communication gaps between patients, RN’s and
Physicians. She successfully demonstrated good communication skills and assisted in resolving any
misunderstandings before they were blown up into bigger proportions. Her advice has been a great help to
new employee’s, many of whom have taken time to share their comments with me regarding her pleasant
and encouraging attitude.” Honey Lyn L.
“Alisa shows support and direction for continued
learning through cross training of all unit staff. She
assisted in coordination and implementation of
activities at the nursing station to ensure smooth
operation of the unit. Her extremely courteous
and friendly demeanor brings the meaning of
customer service to light. She greets all and serves
as the unit communication center by receiving and
giving information. Alisa has been an asset
because of her knowledge and willingness to move
forward as times change. She has taken on
numerous tasks, above the required job
description of a unit coordinator, and assisted the
management team in making their job run
smoother. Alisa is kind hearted, friendly and
considerate. She always has a smile to greet
everyone she sees and brings good vibes to the
unit’s morality.” Sue W.
“Alisa has the ability to remain
cool and in control during
difficult situations and when
under pressure. Her work ethic is
impeccable, her smile and laugh
contagious.” Linda J.
Achievements
• Care Promise Award – Oct. 2010
(Exceptional Customer Service)
• Health IT Certification
• Service Excellence Advisor
• Facilitated Service Excellence Classes
• Super User E Care / EMR
• Spiritual Care Committee
• Public Speaker – Macomb Community
College.
Class: Professionalism & Customer
Service in Healthcare
• Title One Tutor – Reading Specialist
• Nature Photographer