1. 93 O’connor crest
Richmond Hill , Ontario
416.318.2498
mary_rostam@hotmail.com
MARYAM ROSTAMNEZHAD
E M P L O Y M E N T H I S T O R Y
April 2010-January 2017 Bilingual Account Receivable Miele Ltd.
 Printing daily invoices from AS400 system and distributing, them
accordingly.
 Releasing daily orders entered by our dealer service (parts,
vacuums, and professional consumables)
 Unlocking the National accounts for order entry
 Check all the deliveries daily to prevent fraudulent shipping.
 Going through daily on line orders to make sure they are legit.
 Approving daily cheques and on line payments
 Preparing backups for refunds for managers approval (over 30to 40
refunds daily)
 Refunding eligible accounts after the approval either by credit card
or cheque
 Answering to internal and external calls (internal calls are majority
came from over 50 people in call center)
 Managing the Account Receivable e-mails daily and distributing
the e-mails to the rightful recipients (over 100 e-mails a day)
 Preparing backups for opening the new accounts (Bank-trade
ref.etc)
 Posting the Bank reconciliation monthly
 Reconciling past due accounts
 Reconciling monthly MCA account Over 7000 accounts
 Send the past due accounts for collection, and follow up with
collection agency.
 Collecting payment by credit card using Bean Stream System.
 Applying payments in ASW system.
May 2004- March 2010Bilingual Collections Specialist, First Canadian Title
 Managed outstanding client accounts; including, Citifinancial,
,Scotia Bank, National Bank, CIBC, BMO, Laurentien Bank,
Canadian Tire Bank, Home Trust, Alberta Treasury, First Ontario,
and Credit unions
 Established relationships and provided ongoing support to both
internal and external clients
 Provided timely reports and feedback to Senior Management
regarding the outstanding accounts
 Awarded “Kaizen” in the employee recognition program for
implementing more efficient processing techniques Advance skills
in strategic thinking, time management and organization

2.  Strong credit and collections skills able to manage A/R total in
multi-millions.
 Proficient in use of windows, Word, Excel, Internet, Outlook,
Power Point
 Well developed problem-solving and negotiating skills
 Approved and processed refunds and Write-offs for Lender and
Lawyers
 Managing outstanding Lawyers portfolio from H-Z
 Reconciling lawyers account and investigating payments and
Overpayments
2000-2004 Account Receivable, Payable, Payroll administrator, Bio-Rad
 Various functions and positions within the finance department
including A/R analyst, A/P processing, Payroll Manager and H/R
Administrator
 Responsible for daily bank deposits
 Entered invoices and created expense reports for Sales Reps
 Followed up with customer for all outstanding balances
 Prepared monthly cheque runs
 Worked with both external and internal customers to answer and
resolve any issue related to billings
 Maintained all customer profiles; initiated credit checks and
created new customer profiles
 Responsible for updating company records for all new employees,
arranging benefits and fielding all inquires related to human
resources
 Prepared biweekly pay working directly with ADP system
1998-2000 Bilingual Customer Service Specialist, Bio-Rad
 Answered inbound calls from customers placing orders, ensured
accuracy of all orders placed
 Promptly responded to all customer inquiries and needs
 Worked with both internal and external customers to solve issues
relating to the customer in both a creative and professional manner
 Generated repeat business through successful client follow up
 Implemented an improved order processing and filing system to
increase efficiency within the company
A C A D E M I C H I S T O R Y AND C O M M I T T E E S
2005– present Sheridan College, Oakville ON
 Currently pursuing CGA designation (Level 3)
 Business Certificate
 Payroll diploma(ADP)
R E F E R E N C E S
 References available upon request