1. Arianne Oliver
4625 Fourth Rail Lane, Cumming Georgia 30040 | 770-900-1124 | ariannefrazer@comcast.net
Objective
· A successful career in which I lead, challenge and am challenged to exceland utilize my knowledge and experience to
make a significant contribution to the success of my employer.
Education
ASSOCIATE DEGREE | JULY2004 | LANIER TECHNICAL COLLEGE
· Major: Accounting
Skills & Abilities
COMMUNICATION
· I held multiple conference calls a week detailing current tax issues for my client base. Clear and concise details were
needed toaid my clients in understanding the issues and plans to resolve them. I held severalonline tutorials and live
meetings to teach clients how to utilize ADP’s programs and reporting functions.
LEADERSHIP
· As the first born in my family, I am a naturalleader. I have led my Son’s Cub Scout Den, served on multiple scouting
committee’s and led the pack’s fundraiser for several years. I was a team lead at ADP for a group who processed
payrolls for our small business units for approximately a year. I have also led a team at ADP for severalyears that
oversaw the onboarding of our newclients on ADP’s tax filing service.
Experience
TAX SERVICE SPECIALIST II | ADP | NOVEMBER 2014-APRIL 2016
· Tax Service Specialists work with ADP’s larger corporate client base ensuring accurate tax filings and resolving tax
issues from various agencies. I have 9 clients that I am responsible for validating newagency set ups, resolving open
agency notices, and assisting the payroll team in ensuring the correct jurisdictions are available for employee taxability.
I hold regular conference calls for each client during which I provide updates on the open tax items. It is expected that
we resolve these items as quickly as possible in order to keep penalty and interest costs to a minimum. A typical week
includes calls to various agencies for clarification on letters the client has received, data verification for newagency set
ups, follow up on the constantly revolving agency requirements to ensure our clients stay in compliance, monitoring a
service queue for newrequests, conducting conference calls, and providing updates to my upper management team on
the status of any items that are aging out of my control.
TAX SERVICE COORDINATOR II | ADP | JUNE 2013-NOVEMBER 2014
· As a Tax Service Coordinator I was responsible for routinely checking tax reports from ADP’s tax system in order to
ensure there were no errors. When errors occurred, I was tasked with finding the correct data from either the client of
the payroll service centers and correcting the error quickly to avoid late deposits and filings. In addition, I answered
calls from clients and the payroll service centers in regards to tax issues they were experiencing. It was my job to
ensure we took corrective measures or advise the client how they can resolve the issue if it was outside of ADP
jurisdiction.

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FULL LEVEL TAXCOORDINATOR I | ADP | MAY 2009-JUNE 2013
· As a Full Level Tax Coordinator I was responsible for bringing new clients on to ADP’s Tax Filing Services. This entailed
entering data from previous filings and matching it against the payroll data that had been input into ADP’s payroll
system. This position required great attention to detail over a large volume of data, as well as the ability to work
quickly and efficiently to meet quarter end deadlines. I was responsible for working with our clients and our sales team
to obtain any documents that may be missing. Many times manualcalculations were required for current quarter data
as we took on many clients that previously had nopayroll computing system to speakof. I routinely calculated payroll
amounts manually in order to ensure the taxes were deducted correctly to avoid any future agency issues.
SR TELEDATA ASSOCIATE | ADP | AUGUST 2008-MAY 2009
· In addition to the responsibilities below, this title included training new associates as well as overseeing the day to day
tasks and open payroll items to ensure timely completion and accurate payroll processing. I would assist in correcting
errors and in speaking to our clients if they had any concerns about payroll accuracy.
TELEDATA ASSOCIATE | ADP | NOVEMBER 2007-AUGUST 2008
· As a Teledata associate I was responsible for handling payroll data for my assigned client base.I received incoming calls
from business owners ready to process their payroll, as well as making regularly scheduled calls to a set of clients to
gather their payroll data and process their employee checks and payroll taxes through ADP’s RUN platform.
Occasionally, manualchecks and/or gross up checks were issued and I was responsible for handling these items as well
in a timely and accurate fashion.