1. D E M E T R I U S G R A Y
7185 Broadview Rd Seven Hills, Ohio, 44131 216-973-3237 demetrius8823@yahoo.com
W O R K E X P E R I E N C E
ASPEN DENTAL, MENTOR, OH
Office Manager, Nov 2016- Present
• Responsible for the daily non-clinical operations of the office including patient satisfaction, revenue, profitability,
non-clinical team selection, performance and development.
• Manages office staffing levels to ensure the office is adequately staffed to serve patients
• Monitor My Practice Metrics; including office revenues and expenditures; identifies opportunities for
improvement and executes improvement plans approved by the Doctors and RM
• Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart
audits; perform handoffs, conducts according to company policies, enters and updates patient treatment plans at
the direction of the treating Doctor using the company operational system.
NATION LENDING CORPORATION (NLC Loans), INDEPENDENCE, OH
Home Savings Consultant, April 2016-Sep 2016
• Make outbound calls (Cold calls/Warm leads) to potential consumers.
• Learn and communicate effectively the mortgage industry to potential consumers for guidance.
• Meet weekly goals for transfers of consumer to Loan Originator.
ENTERPRISE HOLDINGS, STRONGSVILLE, OH
Branch Rental Manager, Jun 2012 – Feb 2016
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Train staff members.
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services,
analyzing business developments and monitoring market trends.
Develop strong customer service culture within the branch to meet or exceed the company's expectations.
Market areas for potential accounts to develop and maintain business relationships.
E D U C A T I O N
LAKE ERIE COLLEGE, PAINESVILLE, OH
Bachelor of Science, Dec 2010
A D D I T I O N A L S K I L L S
• Communication Skills
• Sales and Customer Service Skills
• Organization and Computer Skills