1. Angelina Christina Borges
7901 Fontaine Street ✹Oakland CA 94605 ✹ 510-914-3061
Angelinab1969@yahoo.com ✹ www.linkedin.com/in/angelina-borges-47360a117
Summary:
❖ Proficient in building relationships in highly collaborative environments producing optimal business
results through effective interactive physician, patients and business partners
❖ Established and managed client relations, labor management and account relations by coordinating
enrollment through networking and building relationships with clients
❖ Provider and hospital education for Electronic Health Record (EHR) and practice management system
interoperability resulting enhanced end-user experience
❖ Proficient in Sales Force, WorkFront, rTools, MS Office, Share Point, sales and marketing for large
groups such as labor and trust, CalPers, physician databases, Solved complicated claims issues,
interpreted benefits and resolved claims issues
EXPERIENCE & NOTABLE CONTRIBUTIONS
Relay Health ✹ Emeryville, CA ✹ 2012 to 2016
Deployment Specialist
● Rolling out established strategic initiatives for deployment
● Conducted practice workflow consultations including documenting current vs. future state processes
● Coordinated and facilitated end user deployment and remote training activities
● Documented and completed service configuration activities
● Tracked progress toward established adoption and utilization goals
● Subject matter expert on RelayClinical in-house application features, functions and configuration options
● Analyzed and communicated monthly utilization reports to customers
● Identified opportunities for EHR and Practice Management System interoperability at ambulatory
practices
Dynavax Technologies ✹ Berkeley, CA ✹ 2009 to 2010
Office Manager/AP/HR
● Acted as the PM receptionist while supporting the HR and Finance Department.
● Managed FedEx and Staples accounts to ensure correct pricing and contractual obligations in order to
maintain savings to the company
● Managed the company’s lobby area; greeted/directed guests, including clients, partners, vendors
and job candidates; to ensure completion of procedure sign in and security parking procedures
● Interacted and supported all levels of the organization as needed
Innovative Health Solutions ✹ Oakland, CA ✹ 2008 to 2010
Office Manager
● Responsible for processing all Quick Books, deposits, bill payments and legal accounts in a timely
fashion
● Oversaw filing of all business expenses ensuring taxes were appropriately filed
● Organized business travel for international bookings ensuring arrangements met corporate needs
● Managed and organized records safeguarding confidential company information ensuring data integrity
and retention
Benu ✹ San Mateo, CA ✹ 2006 to 2007
Health Plan Services Analyst
● Provided analytical support to the sales team by evaluating broker’s request for proposals and
preparing requests for quotes to our partner carriers such as Health Net, Kaiser and CIGNA for

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the Mid-Atlantic region
● Analyzed accuracy of carrier rates provided against requested benefit details and across carriers
● Packaged and quality checked final Benu proposals to brokers
● Updated status and activity on an ongoing basis in Siebel/Oracle CRM system
Clorox (Contract assignment with Kelly Services) ✹ Oakland, CA ✹ 2004 to 2005
Order Management Specialists
● Provided top tier customer service to ensure customer satisfaction
● Managed orders in a timely and accurate manner
● Partnered with supply chain management to resolve issues, determined root causes and
identified ways to improve and to ensure top performance for all customers
● Participated in special projects and initiate and maintain regular dialogue with strategic
stakeholders (Sales, Manufacturing, Inventory, Deployment, and Distribution Operations) to
resolve and prevent issues and to enhance mutual understanding of the process
Pharmaceutical Infusion Therapy ✹ Berkeley, CA ✹ 2000 to 2003
Accounting Processor
● Managed and processed accounts payable and accounts receivable on a daily basis
● Collected on patient accounts from physician offices, medical groups, Medi-Care, and all other
insurance carriers, verified CPT/HCPCS/ICD9 codes.
● Processed payments for all contracted vendors, contract employees, and utilities
● Liaison between vendors and PIT’s corporate office
● Processed daily deposits and assisted in monthly balance and closing of all books
Health Net ✹ Oakland, CA ✹ 1991 to 1999
Marketing Representative, Major Accounts
● Managed and maintained client relations focusing on commercial employer and labor management trust
fund accounts consisting of a minimum of 2,500 employees
● Responsible for account retention, product line expansion, carrier consolidation and in-group
membership growth using strategic marketing plans
● Planned and coordinated enrollment activities, including health fairs, promotion events, and utilization of
targeted mailing campaigns, telephonic marketing efforts and group enrollment presentations
● Developed ongoing effective relationships with corporate decision-makers, consultants, benefit
administrators, personnel managers and corporate staff Health Net
● Developed, maintained and tracked physician database
● Principle liaison between medical groups and Health Net's corporate office regarding claims,
credentialing, member service issues, and other educational processes
● Assisted in member related type issues: benefits, system, and updates
● Handled medical group inquiries, related to physician advertising and updates and member
benefits, plan interpretation and eligibility
EDUCATION & VOLONTEER WORK
Merritt College, Oakland, California; Design Certificate, Landscape Horticulture
Diablo Valley College, Concord, California; General Education Courses
Volunteered Satellite Housing, Events Coordinator, Oakland, California