1. Paula A. Macaluso
144 Prospect Street ♦ Ansonia, CT 06401 ♦ (203) 500-1338 ♦ paula.macaluso@gmail.com
http://www.linkedin.com/pub/paula-macaluso/19/504/719
EXPERIENCED OFFICE MANAGER WITH SYSTEMS/IT BACKGROUND
PROFILE
Well-organized and proficient at multitasking and prioritizing. Detail-oriented, accurate and focused.
Highly effective communication skills, verbal and written. Experienced office manager with computer
programming background and strong database skills. Over 10 years experience in systems development,
project management and systems testing.
CORE SKILLS
TripTracker Livery Software Bookkeeping Payroll Billing
Receivables Payables Hiring/Firing Dispatch
Scheduling Marketing Customer Service User Centered System
DesignDB2/SQL MS Access Database Design Systems Integration
Systems Analysis Doors MS PowerPoint Training & Development
Windchill MS Word Visual Build
Technical Documentation
ClearCase ClearQuest PVCS Process Development
MS Excel SDLC PC Anywhere
EDUCATION
SOUTHERN CONNECTICUT STATE UNIVERSITY, New Haven, CT
B.A. Liberal Arts Studies with concentrations in Business and Computer Science
Graduated Cum Laude on May 17, 2013 GPA: 3.67
Coursework included:
Human Computer Interactions Networking Java
Multi-Media Systems Business Information Systems Organizational Behavior
Micro Economics Retail Management College Algebra
Technical Writing and Communications Writing for Business and Industry Psychology

2. Sociology US Government Accounting
Macroeconomics Statistics Object ADA
Management and Organization Marketing
PROFESSIONAL EXPERIENCE
COORDINATED TRANSPORTATION SOLUTIONS Trumbull, CT 1/2016 –
Current
Customer Service Representative
 In-bound call center for non-emergency medical transportation
 Working with New Hampshire Medicaid contracts
 Assist Medicaid recipients in booking transportation to non-emergency medical appointments
ARISTOCRAT LIMOUSINE, INCORPORATED Shelton, CT 8/2014 – Current
Office Manager
 Small business management for company of 10 or less employees
 Customer service and price quotes
 Hiring and firing of company personnel
 Bookkeeping
 Billing
 Accounts payable
 Accounts receivable and collections
 Dispatch and scheduling of employees
 Overseeing vehicle maintenance
 Creation of employee manual
 Payroll
 Sales reporting
 Database management and data entry using the TripTracker software application
A.R. MAZZOTTA EMPLOYMENT SPECIALISTS Wallingford, CT 2/2014 – 8/2014
Source Medical, Tier 1 Support Specialist
 Application support for medical enterprise software
 Client helpdesk, ticket issuing and research
 Software upgrade support
WALMART Shelton, CT 9/2013 – 5/2014
 Cashier

3. PITNEY BOWES, INCORPORATED Shelton, CT 4/1993 – 9/2010
Technical Specialist, Systems Engineering, Mailing Division (2000 – 2010)
 Performed systems integration for postal and tax meters (integrated software and hardware to create a
workable piece of equipment for sale/lease in US and foreign markets)
 Created automated scripting in for process improvement
 Developed MS Access databases and queries to manage data
 Initiated testing of new software and hardware, as well as in-house applications
 Utilized SQL Server databases to support product, software, and tool development, as well as the
creation and maintenance of these databases.
 Developed SQL queries to manage related data, involved in the testing of new software and hardware,
as well as in-house applications developed to assist in the creation of meters.
 Created automated reports using Microsoft Access and Excel.
 Developed automated scripting with Visual Build to create downloadable files to the equipment.
 Utilized Windchill and ClearCase applications to support configuration management activities and
enable timely releases of product configurations to manufacturing for global product supply.
System Support Administrator, Premier Accounts, Copier Division (1997 – 2000)
 Administered field support through database reporting for National Account Managers, Commercial
Service Support, Branch Managers, Region VP's
 Provided home office support with reporting, training, and developing specialized billing formats
 Extensive experience with Microsoft Office, including MS Word and Excel
 Involved with special projects, such as EDI billing and auditron billing and transmittal.
 Developed databases to handle special projects, as required by the Premier accounts, and provided
support in these areas:
 Involvement with EDI processes
 Involvement with specialized account processes and systems (Smarttrak, laptop billing, reporting
for customer reviews and bids)
 Trained employees in SQL query writing
 Set up a SQL equivalency report for Service Detail Analysis when mainframe system failed
 Extensive Database reporting at extremely complex levels to provide support to the following
areas/people:
 National Account Managers/CSS Support: (Population, Bids, Pricing, Revenue, Copier Reading
History, Customer Information, Billing & Invoice Information, Service History)
 Administration: (Disk Billings-Downloads from Mainframe, Prebilling Reports, Insufficient Readings,
DB2 generated reading request letter)
 Worked with Facsimile database system to facilitate reporting for the Fax side of the business with
regard to population and supply order history.
 Worked extensively with Microsoft Access to set up databases for the National Account Care
Program coordinators. These databases were used to create order logs, invoicing, and special
reporting for the customers.

4. Senior Billing Coordinator, National Accounts, Copier Division (1995 – 1997)
 Handled the system billing of approximately 4000 copiers, which included obtaining readings, system
maintenance, tracking new installs and cancellations, and monitoring account changes through system
reporting.
 Billed specialized accounts, which included Bell Atlantic, Premier Support Services, and Fort Hood.
 Handled large state accounts: State of Tennessee; and State of Connecticut.
Senior Account Representative, National Accounts, Copier Division (1993 – 1995)
 Handled collections on copier national accounts, provided customer satisfaction by analyzing and
resolving issues and making recommendations to management, worked cash to keep A/R file clean,
referred billing adjustments to billers. Provided one stop shopping for all of my customers.
Honors and Awards
Employee of the Month/QTR, Team Player
Sr Account Rep/ Sr Billing Coordinator
 Received several recognitions for Employee of the Month, Employee of the Quarter, Team Player of the
Month/Quarter.
US Dept of the Army
Fort Campbell, KY
 Received award from Fort Campbell, KY in the service of helping them meet their mission in creating
purchase orders for their copier population by running reports off of the main frame.
Spot Awards
Engineering Department
 Received two separate spot awards from the Engineering department at Pitney Bowes.
Bonus
Engineering Department
 Received bonus for my part in a disaster recovery project in the Engineering department at Pitney
Bowes.
Stock Options
 Received two separate awards of 100 stock options for performance.