1. JOSE IVAN ARBAIZA
3825 WILLLIAM DEHAES DR APT 210,
Home: (214) 779-4542 - Cell: (214) 779-4542 -
Executive Summary
techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
costs and decrease staff turnover.
Core Qualifications
5+ years ofexperience in customer service Operations management
Goal oriented and love teamwork Staff development
Experienced Manager/leader Inventory control
Able to multitask and work in busy environment Supervision and training
Excellent bilingual skills, English and Spanish Sound judgment
Good communication skills Computer-savvy
Typing Speed: 150 WordsPer Minute Calm under pressure
Database Software (Access, etc) Complexproblem solving
Email Software (Outlook, etc)
InternetBrowser (Internet Explorer, Firefox, etc)
Personal Computers
Presentation Software (PowerPoint, etc)
Spreadsheet Software (Excel, etc)
Word Processing Software (Word)
References
References:
Megan Madsen/ Branch Manager / FirstConvenience Bank 469) 359-0669
Kaydee Fohfanah/ Branch Manager / First Convenience Bank(214) 284-0496
Maricela BerkstresserAVP / District Branch Manager/ First Convenience Bank 214) 448-1217
Professional Experience
Assistant Branch Manager
September 2010 to October 2015
First Convenience - Irving and Dallas, Texas
Initiated program that standardized employee training and led to increase in customer satisfaction.
Directed strategic initiativesto achieve companyobjectivesin sales and operations.
Managed team of 8 to 10 bankers and supervisors
Surpassed revenue goals in consecutive quarters for multiple years.
Handled customer issues and ensure quality account opening
Ensured a positive work environment
Created schedules, lead meetings & manage ATM
Monitored currency coming in and out of banking center.
Education
Arts CriminalJustice & Criminology,2012
University of Texas- Arlington
GPA: GPA: 3.0
Criminal Justice & Criminology GPA: 3.0
Minor in Spanish
TX 75038IRVING
josearbaiza2006@yahoo.com
High-energy Manager successful in building and motivating dynamic teams. Cultivates a companyculture in which staff
members feel comfortable voicing questionsand concerns, aswell as contributing newideas thatdrive company
growth. Proven and driven to cut company costs and boost company revenue through innovative management
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut

2. Member of LULAC
Delta Alpha Omega Fraternity Incorporated
Languages
English - Excellent (Read Write Speak) Spanish - Excellent (Read Write Speak)