1. Jeanette Baker
209-829-9219
2133 Aviator Ave, Dos Palos, CA 93620
jeanettebaker@comcast.net
Objective Seekingapositionwith acompanywhichwill utilizemyskills,abilitiesand
experience.
Professional
Qualifications
 Highlevel of publiccontact
 Works under pressure and meets deadlines
 Familiarwithconfidentialityprotocols
 Team Player
 ComputerexperiencewithExcel,MS
Word, ADP,Payroll PlusandAVRS
 Abilitytohandle highcall volumes
Work History 2/1998 to Current
Secretary/ Receptionist
Arena Electric – Dos Palos,CA
 Answered and managed incoming and outgoing calls while recording accurate
messages
 Managed payroll; processed gross pay, state and federal tax withholding, social
security, Medicare and other deductions for all employees
 Created invoices, purchase orders, credit memos and payment transactions
 Handled cash and monetary transactions and bank deposits
4/2007 to 1/2013
DMV Specialist/AccountsPayable Clerk,
WestsideFord – Firebaugh,CA
 Managed high call volume with tact and professionalism and screened and
directed all calls to the correct individual or department.
 Managed payroll; processed gross pay, state and federal tax withholding, social
security, Medicare and other deductions for all employees,
 Coded accounting documents
 Handled cash and monetary transactions and bank deposits
 Reconciled vendor statements and handled payment complaints or
discrepancies
 Processed all DMV paperwork for the registration of all vehicles sold and
company vehicles

2. 01/1999 to 05/2003
CustomerService Representative
TCI/AT&T/Comcast–Los Banos, CA
 Investigated and resolved customer inquiries and complaints in an empathetic
manner
 Cross-trained and backed up other customer service representatives
 Managed high call volume with tact and professionalism and screened and
directed all calls to the correct individual or department.
 Handled cash and monetary transactions and bank deposit
Education High School Diploma
Agoura High School Agoura, Ca
[References are available upon request.]