1. 160 Gardenia Way, Phone 650-325-0425
E. Palo Alto, CA Cell #: 650-814-9688
E-mail vfaasolo@yahoo.com
Maria Faasolo
Objective • Seeking a customer service position
Skills  Excellent verbal and written communication
 Detail oriented, well organized, multi-task
 Great customer service skills
 Strong interpersonal skills
 Proficient in MS Word, BACK OFFICE Program, Phones
Work experience Aug.2004 to Aug. 2005 Stanford Bookstore Palo Alto, CA
Sales Associate
 Assisting customers with items, informing new items on floor
 Responding to mail and phone orders
 Contacting customers to follow-up on orders
 Registering and ordering inventory in BACK OFFICE Program,
 Stocking merchandise on sale floor
 Solving customers complaints
June 2002 to Aug. 2004 O.S Construction E. Palo Alto, CA
Receptionist
 Scheduled travel arraignments and setting up meetings for owners
 Answering multiple phone lines in a professional manner.
 Performing general office duties including filing, faxing, copying, mail
handling, data entry.
 Ordering office supplies, business cards, and marketing/sales collateral
Volunteer Member of the St. Francis Young Adult Group
experience
Education Carlmont High School Belmont, CA 2003
References Upon Request