Resume

1. DO Deborah J. Osmundson
Customer Service  Administrative Skills Team Player
757-508-0703  debozeric9@msn.com  Chesapeake, VA 23322
P R O F E S S I O N A L P R O F I L E
Customer Service and Executive Administration professionalwith expertise in project coordination, organizational skills, data
extraction, and presentation management. Proven track record identifying and extracting reliable data and presenting data in an
executive format. Strong analytical skills, with the ability to uncoverkey insights from complex data. Thrives in positions that
require challenging administrative functions through time management and organization. Ready to make an immediate, positive
impact by demonstrating strong executive administrative methodologies through strong communication and interpersonal skills, and
excellent, personable and friendly customer service to both internal management teams and external customers/vendors.
W O R K H I S T O R Y
Phoenix Entergy Technology 2015 – Present
Earned increasing levels of skill and responsibility working remotely in customer service and alarm management practices and skills.
 Customer Service Technician – Managed and created call tickets that empowered upper level team members to master their job
functions and exceed customer service expectations.
 Provided remote administrative support to internal/external customers, field technicians, and contractors working complex
mechanical equipment.
 Maintained total client satisfaction by entering work orders, dispatching techs,and responding/troubleshooting technical
EMS systemalarms with appropriate urgency.
 Used active listening skills to uncover customer and technician needs and identified the correct call ticket solution that
allowed the EMS team to more efficiently handle customer issues.
 Worked with cross-functional teams to ensure that all customer needs were met, including technician support and call ticket
management.
Dollar Tree Stores, Inc. 1994 – 2015
Assumed roles of progressively greater scope and complexity at a retailer with nearly 14,000 locations across the U.S. and Canada.
 Construction AdministrativeAssistant/BillingAdministrator/Bid Processor – Provided administrative skills to internal/external
customers regarding complex logistics impacting new stores,relocations, and expansions.
 Maintained contractor/vendorsatisfaction by researching, selecting, contracting, and coordinating the construction process
for multiple retail locations through the creation of requisitions.
 Maintained construction documentation,processes,work orders, and bid process and documentation with the appropriate
urgency.
 Leveraged positive relationships with internal project managers and external contractors/vendors, to positively influence the
construction process and flow.
 Used active listening skills to determine contractor and vendorneeds and identified the correct order process that allowed t he
construction team to handle issues more efficiently.
 Generated, made changes,audited, and ensured payments of all contractor invoices to ensure they were correct and paid in a
timely manner.
 Presented reports that enabled data-driven decision-making for vendors and internal teams.
 Performed business reporting for the Director of Store Construction and Project Managers.
 Edited and distributed bi-weekly construction report detailing construction and delivery schedules to the various parties
involved.
 Buyer’s Assistant/ImportMerchandiseAccountSpecialist – Provided superior administrative support to the Corporate Buyers and
the Import Specialists.
 Worked with cross-functional teams within the Merchandise and Import departments to ensure that orders were accurate and
placed in a timely manner.

2. 2
 Cultivated vendorrelationships to ensure products were received and dispersed within the Corporate guidelines and within
the determined time-frame upon arrival at the various distribution centers.
 Maintained vendorcorrespondence and vendorcontact information within the software.
 Researched follow-up requirements and documentation, including but not limited to appropriate product testing to ensure that
all import items passed all environmental guidelines prior to shipping to the United States.
 Performed business reporting on a weekly basis and other miscellaneous administrative responsibilities.
E D U C A T I O N
AssociateDegree in General Merchandising;Tidewater Community College
T E C H N I C A L S K I L L S
Big Sky Ariba Store Life Cycle Management by Accruent, Inc. Lawson Payment System iScope  FM Pilot
AS400 EDX Call Manager (a Phoenix Energy software) MS Office, including Excel and Power Point iShop Procurement
System
Proficient in the skills and expertise that drive success in executive administration management.
Excellent references available upon request.