Michael Tibbedeaux has over 10 years of experience providing customer service and support for telecommunications companies such as DIRECTV, Dish Network, and Sprint/Nextel. He has a proven track record of resolving customer issues, retaining accounts, and using relationship skills to balance business needs. Tibbedeaux also has experience creating reports using Microsoft Office, working on engagement committees for projects, and maintaining national accounts with 25+ locations. Currently he is a Customer Representative III at DIRECTV where he assists CSRs with escalated calls and acts as a team stand-in.

1. Michael J. Tibbedeaux
Objective: Representative to resolve commercial customer needs while retaining revenue sources by
using relationship skills and balancing business needs.
ATT DIRECTV Denver, CO 01/2010-Present
Customer Representative III/Learning Lab Universal Agent/National Accounts Team
 Team stand-in to help answer questions for CSRs and assist with escalated supervisor calls.
 Universal Agent with ACE, EBG, BGI, PST, CRG and TECH skill sets.
 Weekly reports using Microsoft Excel, PowerPoint & Word in acknowledgement of business skills.
 Place outbound calls for better issue and consumer resolution
 Member of the Engagement Committee with several projects inside and outside the company.
 Member of the SSO team to receive the CX Award for testing and creating the NCQ call type.
 Creating and maintaining national accounts of 25+ locations with corporate headquarters or dealers.
 Working with national business contracts relating to programming, equipment and service calls.
Dish Network Thornton , CO 03/2009-01/2010
Customer Representative II /Loyalty
 Understanding of Dish Network products & services.
 Customer retention with a success rate of 85%.
 Account modification of programming.
 Troubleshooting satellite TV equipment.
 Scheduled technicians for service calls.
 Taking credit card and electronic check payments over the phone.
Sprint/Nextel Lone Tree, CO 11/2006-05/2008
National Sales Support/CGBC Collections Lead Representative III
 Took calls from dealers, customers & other departments.
 Answered questions about Sprint/Nextel products & services.
 Made payment arraignments for customers.
 System troubleshooting of cell phones including data services.
 Follow-up with customers on outbound calls.
 Handle accounting disputes
 Computer system resolutions for customer equipment and company software.
May Technical College, Radio &Television Broadcasting, Marketing & Management 09/1987-11/1989
Billings, MT
References Upon Request
2303 S. VaughnWay
Aurora Colorado80014
303-408-5443
mjvt_kctj @yahoo.com