1. ASHLEY N. BRADY
310 San Jacinto Dr. Lavon, TX 75166 | (214) 232-7100 | ethos.holliman@gmail.com
KNOWLEDGE/TECHNICAL SKILLS
Java SQL SharePoint Microsoft Office Suite
QlikView C C++ Linux
PROFESSIONAL EXPERIENCE
Hewlett-Packard/Hewlett Packard Enterprise - Plano, TX
Application Management Service Delivery Consultant 2013 - Present
Single point of contact of client users for issues and requests relating to the applications. Experience in
business requirements gathering to frame new initiatives for the IT team. Data analysis to demonstrate needs
and progress against objectives. Advised project managers of approaching deadlines via regular reports to
assist in guidance of their development team. Provide technical assistance creating documents for solutions to
demonstrate and expedite Service Requests.
Key Contributions
 PepsiCo account – Service Request tracking including project spend, cost to budget, milestones, and
days to completion. Point of contact for Service Request escalations.
 Consumer Direct account – File transfers (~500/day) using Secure Automated File Transfer (SAFT)
protocol. On call incident management.
 Business Improvement Office – Maintain data overviews in QlikView showcasing project stages to
improve Project Manager productivity. (Target v. Progress, revenue progress to budget, previous 5
weeks, & risk analysis). Create QlikView dashboard tracking work force numbers.
EDUCATION
University of Texas at Austin Austin, Texas May 2013
Bachelor of Science in Computer Science
 Wrote individual programs to create an overall operating system.
 Assisted on autonomous vehicle project for Defense Advanced Research Project Agency Challenge
2007.
 Designed and programmed complete multiplayer video game.
CERTIFICATION & MEMBERSHIP
Information Technology Infrastructure Library (ITIL) Certified September 2013
 Framework designed to standardize the selection, planning, delivery and support of IT services to a
business to improve efficiency and achieve predictable service levels.
Women in Computer Science (WiCS) 2009 – 2013
 Committed advocate for the full engagement of women in the field of computing.