1. Zamar R. Davenport
sowason82@gmail.com phone #303 898-3996
Professional Summary:
Industry Specific Skills Transferable Skills Self Management Skills
Sales Persuasive Speech Self Discipline
Security Customer Service Time Management
Logistics FAQ's Conflict Resolution
High Volume Call Center Multiline Phone Systems Patience
Met/Exceeded Sales Goals MS Office Clarity
Experience with Geriatric Customer Education Empathetic
Population Billing Resilience
Mediation Professional
Help Desk Technical Help
Explanation of Benefits
Randstad Staffing Denver, CO 02/2016- Current
Customer Service Rep
● Answered calls in call center setting on a multi-set telephone line.
● Set up service requests for members to recieve roadside assistance.
● Provided general account information to members as well as technicians.
● First point of contact for the members of AAA.
● Comunicated location information through google maps, and an internal system
called D3.
● Proficient in Word, Micrososft office, and excel spread sheets.
Modis Staffing Aurora, CO 10/2014- 07/2015
Clerk III
● Performs general filing duties including sorting and filing materials,
correspondence, records, business forms or other materials according to an alpha,
numeric, date, subject or color-coded system.
● Creates and takes prescription orders accurately, and assist with Customer Service
in handling the incoming call volume in the Mail Order Pharmacy call-center for
Kaiser Permanente.

2. Zamar R. Davenport
sowason82@gmail.com phone #303 898-3996
● Has the ability to use basic office equipment including photocopy machines,
facsimile machines, binding machines, etc.
● Proofreads documents, completes forms, and performs basic mail distribution
activities.
● Produces lists, labels, forms or other documents. Counts documents, materials,
etc, and groups into batches; tabulates batch totals. Reviews content of
documents to determine correct filing. Checks manual files for duplicate,
missing or misfiled items.
● Prepares filed materials for storage. Destroys documents according to guidelines.
Sets up manual filing systems. Handles money and/or financial transactions. Has
basic to intermediate computer skills.
The Breakers Resort Denver, CO. 02/2014- 09/2014
Grounds Keeping
● Remove trash from dumpster, around buildings, and dog station.
● Removed dust, cob webs, and dirt from outside of buildings and breezeway.
● Assisted w/ evictions.
● Completed Work Orders/ did some make readys, and electrical.
Private Clients Boulder, Denver, Aurora 08/2013- 01/2014
Event Staffing
● Security for Denver Broncos events
● Greet fans, assist them to their ticketed seating
● Ensure fans are respectful
● Answer questions
● Give directions, make sure fans have an enjoyable experience
Good Sam Enterprise Englewood CO 07/2012- 07/2013
Member Services Representative
● Answer calls in a high volume call center, assist new, existing, and potential
members with questions about benefits, cost, and available programs
● Educate customers on "The Good Sam Club" discounts at participating stores
● Members average age 68, patience, and clarity
● Aggressive sales goals met and exceeded monthly
● Proficient in MS Office Products
Well Point Denver CO 01/2011- 11/2012 (?)
Customer Service Representative

3. Zamar R. Davenport
sowason82@gmail.com phone #303 898-3996
● Inbound/outbound calls Anthem Blue Cross and Blue Shield
● Enrolled members in wellness benefit included in their policy
● Many policy holders were terminally ill, learned to adjust my tone to maximize
Customer comprehension.
● Utilized skills/training in Microsoft Products
● Assigned to special projects, contacted members who did not qualify for
extended benefit to explain their case to management, convince them of the
members eligibility.
Comcast Cable Warehouse Centennial CO 05/2009- 12/2010
Warehouse Clerk
● Test receivers, package receivers, place on pallets for shipping
● Warehouse ergonomics, cleaning, and organization
E-Creek Denver CO 09/2008- 04/2009
Sales/Customer Service Representative
● Sold additional premium cable channels such as HBO, Cinemax, and Starz
● Promoted to Win-Back team, extend discounts to customers who no longer
wanted Dish Network as a Satellite provider
● Top sellers award
Direct TV Denver CO 09/2007- 05/2008
Customer Service Technician
● Assist customers in a high call volume call center
● Resolve satellite problems, troubleshooting, and billing inquiries
● Ensure customers were treated with professionalism,
overcome any issues customers had with our service
● Explain orientation of equipment to customers, ensure satellite receivers are
hooked up properly
● Program remotes (over the phone).
● Explained benefits
Convergys Denver CO 07/2006- 04/2007
Customer Service Representative
● Answer questions about Medicare Part D.
● Give general information about Medicare, enroll beneficiaries into the
prescription drug plan (Part D)
● Utilized Microsoft Office Products

4. Zamar R. Davenport
sowason82@gmail.com phone #303 898-3996
Solectron Denver, CO 01/2006- 06/2006
Customer Service Technician
● Greeted customers when they walked in store.
● Performed face to face sales, and introduced customers to Verizon Wireless
products.
● Was one of four salesman who met max bonus in productivity (a combination of
data sales, text msg. Upgrades, and cellular phone sales).
● Received extensive training in Cellular network troubleshooting, cellular unit
flashing, phone book transferring, reprogramming, and repair.
● This position required great communication skills in a customer care
environment.