Areas of Expertise: Customer Service * Proactive Work Ethic/Good Attitude Inside Sales Problem Identification/Solutions Sales/Closing Retail Excellent Window skills and Microsoft Office skills (Excel, PowerPoint, Word). Strong in-depth technical knowledge in information security with emphasis on anti-virus

1. Darlene Pilon
361 Plum Drive * Orange City, Florida 32763 * 469-623-9052* Darlene.pilon1958@gmail.com
Professionaltechnical supportandcustomerservice withover30 yearsof experience inall phasesof the business
cycle. Consistentlyexceedobjectivesandincreasebottomline profitsforemployers. Abilitytoperformwell in
multitaskingenvironmentwithextensive experience inthe abilityto troubleshoot/diagnoseandsupportthe end-user
withinternetconnectivityissues. A detail-orientedindividual,friendly,personable andaself-starterwithawillingness
to workwell asa memberof a team.
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Areas of Expertise:
* Customer Service * Proactive Work Ethic/Good Attitude
* Inside Sales * Problem *Identification/Solutions
* Sales *Closing
* Retail
*Excellent Window skills and Microsoft Office skills (Excel, PowerPoint, Word).
*Strong in-depth technical knowledge in information security with emphasis on anti-virus
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Professional Experience:
Rent a Center Acceptance NowSupport July 2015
Responsibilities:
Provided technical support to over a thousand stores nationwide for our acceptance now program. Supporting all of our
end users with iPad and desktop software and hardware issues. Assisting with everything from changing settings to
software program errors. Created manualagreements,and served as an initial point of contact for coworkers as well as all
customer issues and inquiries. Accurately and professionally resolved all contacts with the highest degree of courtesy,
and completed documentation of all contracts within the companies ticketing system. Enable greater performance
visibility and accountability by closing, logging and tracking all inquiries through Ticketing Management System
Demonstrated great ability to work in one or multiple queues/skill sets over various support contact functions.
Continually sought to eliminate the root cause of inquiries to resolve any and all issues, through teamwork, knowledge
and professionalism.
Dicker Staffing Services for Arbonne International December 2014 – July 2015
Customer Service Specialist
Responsibilities:
Provided excellent customer service to our consultants to help them through growing their business.
Answered inbound/outbound calls, provided education on products, order details, processed payments, assisted with
online inquiries as well as assisted with referrals to consultants. Provided technical support in navigating Arbonne.com.
To ensure consultants could retrieve all information needed to perform their duties. Covered all first line inquires for all
consultants on exchanges,returns, guidelines and regulations of all sales plans and quotas for their order entry process.

2. Frontier Communications July 2011 July 2014
Internet Helpdesk Technician/Customer Sales & Service Agent
Responsibilities:
Provides complex technical support, planning and coordination for End User touch points of the distributed computer
environment, including desktop, software/hardware installation, support/distribution, and remote access technologies
Perform analyzing, diagnosing, installation, and resolution of complex desktop computer, as well as operating system,
application software/ hardware technologies, and associated problems.
Analyzed,/diagnosed remotely to access technologies so that issues could be resolved by adding, removing or changing
programs on customers systems.
Provides complex technical input to the Desktop Services team and assumed a supporting role in selecting and utilizing
appropriate tools and techniques for timely service delivery.
Worked independently with little to no direct supervision in analysis, design, and implementation desktop solutions to
fulfill business unit requirements. Sold and/or saved Frontier products and services, negotiating service order request
from customer for installation, change or removal of telephone, data, and other related services. Ability to deal with
customers patiently, tactfully, and efficiently by presenting services to the customer for a save or sales opportunities while
completing order activity in a accurate and timely manner. Accurately computing and quoting customer monthly charges,
non-recurring charges,and credits/adjustments. Discussing all billing/collections inquires utilizing multiple systems to
resolve and give the customer all needed and required information. Was well practiced in providing the customer with
flexible options based on customer needs. Provided a full range of not only repair of data and system issues but phone,
and basic features as well.
The Hartford Insurance Company May 2002 to February, 2010
Underwriter/Claims Assistant
Responsibilities:
Working remote from my home office I was processing of all monetary endorsement transactions including but not
limited to extensions, tail coverage,cancellations and all AP and RP transactions within 8 hours of receipt.
Processing of all Vision and Wins complex transactions in accordance with HFP guidelines including but not limited to
run-offs, ventilated limits, blended deals, bordereaux transactions and all Wins new and renewalbookings within 1 day of
receipt. E-file all requests into the coding/billing folder within e-file.
Provided support for a fast paced team of underwriters. I worked remote for the past 3 years from my home office.
Responsible for policy renewals and all premium changes that needed to be made to the policies.as well as all
endorsements, renewalbusiness solicitation letters, manager reports. Provided relief support for receptionist as
needed. Systems worked in are Wins, Capis, Siebel, Vision, Tabs, MS Office, excel, outlook. Fill in for Reception for
vacations as well as lunches and breaks. Provided superior customer support for the 8 years I had been with the Hartford.
Responsible for check processing, paying bills, setting up new claims in the computer system as well as mail duties,
customer service
Additional Position notes:
*Cybernex Ltd., Ottawa,Ontario 1980 to 1988
*Clerk, Documentation, Quality Control Clerk, Technical Assistant, Technical Assembler
Major Project Worked:
Worked in a team of 3 for 12 weeks to analyze, design and develop an automated film laboratory work order system for
the Motion, Image, Data and Audio Conservation Department at the National Archives. Following a four-phase
methodology for a systems development life cycle, the System was designed on the basis of PowerBuilder 4.
Education and Training:
*Database Development & Administration Diploma, 1994-1995
*Herzing Career College, Ottawa,Ontario
*Stellar Service Course Completed