1. Harry Donovan
13610 Cedar Farm Rd #107
Charlotte, NC 28278
704-249-5304
hdonovan53@gmail.com
Skills and Qualifications:
Ability to analyze and problem solve, work independently, meet deadlines and prioritize responsibilities;
Recognized for excellent leadership skills, organizational effectiveness and outstanding Customer service skills,
Education:
BES degree, with concentration in business and Psychology
Soft Ware Experience:
Proficient in MS Word, Excel, and Lotus Notes 6.0 Serve Safe Certified
Professional Experience:
Synchrony Financial Charlotte NC 11/2015 to Present
Call Center Representative
Handle inbound calls from cardholders, and clients. Duties performed are such as balance inquiries, change of
addresses, some complex issues such as billing disputes. Handle calls in timely manner, meeting call
expectation and quality expectation scores of 95%
Kelly Temp Services Ft Mill South Carolina 6/2015 to 11/2015
Stanly Black N Decker Production Plant-
Line Production
Daily assembly of Stanley products.
Material handling, replenished line items as needed.
Jayla’s Gluten Free Café & Bakery Charlotte NC 7/ 2013 to 6/2015
Owner/Operator
Co-owner of a dedicated Gluten free café providing a safe environment for the Celiac and Gluten Free
community to eat.
Back of house prep, daily prepping of all menu items, inventory control of non-prepared foods. Weekly food
ordering. Vending machine sales control. Cash handling, customer service, daily bank deposits.
Rent-A-Center Corporation Nashua, NH & Charlotte, NC 1/2012 to 7/2013
Sales Manager
Provide general management of all activities within an assigned store consistent with the company policies and
the RAC mission statement. In addition monitor and oversee customer satisfaction; proper management talent
for future growth of the company. Provide Consistent Customer Service; both on the phone and in person.
Hess Corporation Framingham, MA 6/2010 to 01/2012
General Store Manager
Manage daily store operations consisting of merchandising; order entry, daily sales, running and entering daily
reports; weekly payroll, staffing, managing 8 employees; vendor relations, sales promotion, team building,
training staff on effect sales techniques. P & L responsibilities. Daily Customer Service provided.
Hertz Corporation Burlington, MA 5/2006 to 6/2010
Assistant Branch Manager
Assist in the Overseeing of the day to day operations of the Branch; Ensure Hertz Rent-A-Car’s Customer
Service Standards are being met; Weekly sales calls made to local body shops; Responsible for mentoring team
members to allow them to develop, and meet their goals; Assisting with setting Revenue goals and maintaining
a plan of action in order to achieve the goal; Daily cash handling; Weekly employee scheduling.
U-Haul Boston, MA 3/2005 to 5/2006
General Manager
Retail sales, Customer service, Inventory control, Retail open and close operation; Auto-body repair, Parts
inventory and order processing; Budgeting, Auditing, Payroll; Daily Cash Handling; Management, Marketing,
Human Resources; Oversaw daily operations; Training and development of new employees; Hiring new
employees; Processing truck and storage rental agreements; Collection calls made on past due storage
accounts; Dispatching and receiving rental items; Dispensing propane; Installing hitches on cars and trucks,
Automotive/trailer wiring; Storage facilities management
Budget Truck Rental Braintree, MA 11/2001 to 3/2005
Dealer Performance Manager
Managed 28 dealer locations to ensure proper company procedures were being followed; provided ongoing
training for both new and existing dealers; Solicit new business; Weekly Reporting; Quarterly Audits performed
on dealers; Inventory distribution based on dealer needs