1. Tamika Billy
Lafayette Ave. Bronx, NY 10473
(347)968-1920
E-mail: IAB823@aol.com
EXPERIENCE
Optimum 11/2012 - 05/2015
Customer Service Representative Bronx, NY
● Handled high call volumes including billing inquiries/disputes and payments
● Received and transferred calls to other service departments as needed
● Resolved customer TV cable box issues with troubleshooting
● Scheduled, cancelled, and verified technician appointments
● Updated accounts using multiple software programs (IDA,ITT, IBA, KDB,bluepage)
Footlocker, Inc. 04/2008-06/2010
Assistant Store Manager NewYork, NY
● Provided excellent customer service by meeting personal and/or team sales
● Supervised sales, stock, and visual team
● Processed in-coming and out-going shipment
● Interviewed, hired, and trained new associates
● Handled POS system including customer and employee transactions, register proof , daily
reports, emails
● Assisted in marketing changes including window displays and sale set-ups
EDUCATION
NewYork Career Institute 09/2014-present
Certificate Program - Paralegal Studies NewYork, NY
Hudson Valley Community College 09/2002 - 05/2003
Undergraduate: Individual studies Major Troy, NY
State University at Albany 09/1999-1/2001
Undergraduate: English Major Albany, NY
SKILLS: Proficient in computer applications, such as:Microsoft office, Internet

2. FAX-
Total number of pages including cover sheet:
To:
Fax:
RE:
From:
Tamika Billy
1965 Lafayette Avenue #4P
Bronx, NY 10473
347-968-1920
To whom it may concern,
I have enclosed my resume in the interest of acquiring a position with this
company. Should my skills and experience meet your needs, please contact me through
the means of most convenience to you.
Thank you,
Tamika Billy