1. Kimberly Holland
kimberlyann1990@gmail.com
Career Focus
Seeking a position where I can contribute my customer service experience and knowledge in an
organization which offers continued personal and professional growth.
Qualifications
Self-starter, excellent organizational and prioritization skills, committed to delivering superior
customer service, goal oriented, dynamic performer in both individual situations and team based
projects alike, able to adapt quickly to change, detail oriented, and able to prioritize workload while
operating under pressure.
Employment
Sales - Thompsons Buick GMC
February 2015 to Present
• Answer telephones
• Knowledgeable with vehicle information
• Assessing and satisfying the customers’ needs
• Preparing quotes
• Gathering necessary information to fill out credit applications
• Keeping the lot up to par
• Appraisal of vehicles
Assistant to Director of Corporate Affairs - Long John Silvers
May 2013 to May 2014
• Helped manage ten stores
• Balanced and corrected credit reports
• Accounts payable
• Ordered materials
• Payroll
• Updated employee database
• Background checks
• Data Entry
Cashier - Sports Authority
October 2012 to May 2013
• Organized merchandise
• Customer service
• Cleaned and organized work areas
• Up sold merchandise
Nanny
September 2012 to May 2013
• Cared for four year old twin boys

2. Receptionist/Office Manager - 201 Day Spa
May 2011 to September 2012
• Answered telephones
• Scheduled appointments
• Balanced cash drawer
• Balanced receipts
• Bank deposits
Receptionist - Premier Concepts
From March 2009 to April 2011
• Answered telephones
• Cleaned and organized work areas
• Scheduled appointments
• Completed and assessed customer service surveys
Courtesy Clerk - Bel Air
From October 2007 to March 2009
• Customer service
• Cleaned and organized work areas
• Reported safety violations and hazards immediately
• Processed returned and damaged product
Education
Folsom High School, Folsom, CA
August 2004 - May 2008
Folsom Lake College, Folsom, CA
August 2008 - May 2010
Hopkinsville Community College, Fort Campbell, KY
August 2013 - December 2014
Associates in Science GPA 3.8
Hopkinsville Community College Dean’s List from August 2013 to December 2014
Phi Theta Kappa Honors Society member
Volunteer Experience
Snowline Hospice Thrift Store
• Sorted through donated clothing
• Kept store neat and organized
• Customer service
Computer Skills
Proficient with MAS90, Pro Solutions, Microsoft Word, Microsoft PowerPoint, and Internet
Proficient typing skills

3. Note: Frequent job changes and relocation were due to spouse’s previous military service.