This document provides a summary of Jacob Bundesen's qualifications, education, technical skills, certifications, and professional experience. It highlights over 8 years of management experience overseeing staff, 6 years in security roles, and 5 years of human resources activities. His most recent role is as an Operations Analyst at McLaren Health Plan where he manages IT security functions and provider portal permissions. He has a Bachelor's degree in Psychology from Oakland University and skills in Microsoft Word and Excel.

1. Jacob Bundesen
4559 Waterford Road Clarkston MI 48346
(248) 760-0881 jbundes@gmail.com
Summary of Qualifications
• 8 years managing staff of up to 8 people: setting schedules and delegating responsibilities according to business
needs
• 6 years security functions: access permissions, loss prevention, and client safety
• 5 years human resources activities: recruiting, hiring, performance reviews, disciplinary measures and terminations
• 1 year Managed Health Care Provider Relations experience: portal application permissions and demographic
updates for network development
• 1 year Information Technical Security: password resets for contracted providers, granted access for employees, and
managed security badges
Education
Oakland University
Bachelor of the Arts-Psychology
Technical Skills/Certifications
• Microsoft Word / Excel
• Electronic Health Record platforms for portal permissions
Professional Experience
McLaren Health Plan, Flint, MI
Operations Analyst September 2014 – present
Position Purpose: Contribute to organizational goal of quality health care at an affordable cost. Hired on as first staff
member in the role to provide technical security for Provider Network Development.
• Managed Information Technology security functions in a managed care organization focused on health delivery
• Managed password and application permissions for all employees
• Password resets and security verification for contracted providers
• Maintained online provider portal security
• Granted application permissions at own discretion in accordance with regulatory compliance and contract
guidelines
• Managed provider demographic updates
• Utilized Microsoft Excel for data analysis, tracking, and spreadsheet maintenance
• Conducted training and supervision for new staff members
Lake Michigan Credit Union, Farmington Hills, MI
Teller March 2014 – September 2014
Position Purpose: Provide exceptional customer service to members while providing accurate transaction assistance. Cross
sell products to members and maintain quota for performance
• Utilized Episys to manage member deposits and withdrawals
• Determined products and services most compatible with member needs
• Adherence and member education of company policies and procedures

2. • Compliant with fraud prevention guidelines
Sears, Waterford, MI
Loss Prevention Officer September 2012 – October 2013
Position Purpose: Decrease inventory losses by monitoring store activity. Identify suspicious behavior indicating
shoplifting and alerting authorities as necessary
• Utilize video surveillence equipment to monitor for inventory control
• Apprehended shoplifters ad alerted authorities
• Maintained quota for escorting suspicious customers off premises
Toby Keith's I Love This Bar and Grill, Auburn Hills, MI
Security Manager November 2010 - October 2013
Position Purpose: Ensure safety for customers by managing a team of eight security staff members. Decreased rate of
incidents by 80% through security tactics and task delegation
• Recruited and hired new staff members
• Set and maintained employee schedules
• Delegated responsibilities and duties at own discretion in accordance with business needs
• Conducted performance evaluations, disciplinary measures, and employee terminations
• Removed volatile customers while maintaining professionalism
Dunhams Sports, Waterford, MI
Associate May 2009 – February 2012
Position Purpose: Provide administrative duties under the direction of the store manager. Assisted with security protocol and
sales generation
• Contributed to positive growth by generating sales to customers
• Processed reports
• Clerical duties including filing and organizing records
• Stood post at the door for security
St Joseph Mercy Hospital, Pontiac, MI
Patient Transporter March 2007 – October 2008
Position Purpose: Demonstrate high quality patient care while assuring patients in hospital are safely transported to tests.
Exercised ethical standards in accordance to the organizational mission of compassionate service.
• Utilized a computer queue system to track and schedule transportation requests
• Lifted patients in and out of beds
• Granted all security access to every unit
Blockbuster, Waterford, MI
Floor shift manager August 2003 – March 2007
Position Purpose: Exceeding sales goals for the store. Managing a staff of five people. Delegating daily activities and
maintaining daily operations for a video rent store
• Set and exceeding goals at own direction
• Managed employee schedules
• Conducted performance reviews for staff and outlined their personal goals
• Recruited and interviewed new candidates
• Terminated employment in accordance with company policy
• Data entry and record keeping

3. References available upon request