1. Kelsey Kepler
2968 N. Boulder Creek Ave.
Meridian, Idaho
(805) 428-0052
kelsmkep@gmail.com
Work Experience
EpiSciences, Inc.: Customer Service Coordinator Sept 2015 – Present
• Working with account representatives and their territories by communicating via Microsoft Outlook and accepting orders to
process by entering all information of new accounts and orders into Microsoft Dynamics and Excel Spreadsheets.
• Taking inbound phone calls from accounts and end consumers to place orders as well as reaching out to accounts to obtain
additional information when needed.
• Pulling marketing items to be prepared for shipment and making sure all orders are entered correctly.
• Obtaining knowledge of Epionce products and providing the knowledge to end consumers.
Bellami Hair: Returns Manager/Customer Service Representative July 2014 – August 2015
• Assisting customers by responding via email, handling and processing all returns and exchanges, inputting data and keeping
records as well as sending and receiving invoices.
• Having the responsibility of making orders and to ensure orders are processed and shipped out as well as providing new
ideas and strategies to promote efficiency in the workplace.
• Reporting all total refunds displayed on an excel spreadsheet to the owner at the end of every month.
• Researched to find a company (Hair with a Cause) to donate hair to in which they provided wonderful feedback.
• Providing quality control for products which includes inspecting hair that is returned by each customer, as well as
repackaging what is needed to ensure that items are up to standards.
• Adding and depleting items from inventory as well as keeping track of which items are low stock and on back order.
• Notifying customers of any order changes and following up with them in regards to invoices being paid as well as their
returns/exchanges that I have not heard a response on.
Macy’s of Thousand Oaks: Sales Associate/ Shoe Specialist Nov 2010 – Sept 2013
• Provide customer service, with greeting and assisting customers to their needs and wants.
• Helping drive business sales and making the area of the floor look well presentable for easy and convenient shopping for
customers.
• As well as to keep the stock room well organized by brand and size for easy find, and replenishing stock.
LA Laser Center – Westwood Dermatology: Medical Esthetician Feb 2012 – Oct 2012
• Help patients improve the look and feel of their skin with treatments, such as, microdermabrasion, hydrafacial, ultherapy,
velasmooth, and spray tanning.
• Keeping the room, work space and equipment properly sanitized and organized at all times. As well as given the tasks to
enter patients’ profiles and paperwork in the medical computer records with the use of eClinical, and taking incoming phone
calls.
Attained Product Training and Protocols:
• Young Pharmaceuticals, Decleor, Bliss, Eminence, Jurlique
Melt Gelato Italian Café: Waitress/Barista, Assistant Manager Nov 2006 – Oct 2010
• Provide customer service, with taking orders, and making coffee specialties, smoothies and cooking crepes.
• Gained trust with owner after three years to be given the responsibility of assistant manager duties, which included carrying
the key, and caring for the store by cleaning at closing shifts, and making sure customers are well taken care of.
Certifications
July 2013 - SkinCareScience – Product basics and chemical peels
February 2012 - Ultherapy Laser Certified
June 2011 - Ayur Medic product line – Fine tune your facial
March 2011 - PCA skin biology and chemical seminar

2. August 2010 - Receptionist program
Education
Simi Valley School of Cosmetology Nov 2010 – May 2011
Esthetician Certificate of completion 600 hours
• California and Idaho State Esthetician License
Simi Valley Adult School July 2010 – Aug 2010
Receptionist program
Moorpark Community College Aug 2008 – Dec 2009
General Education
Simi Valley High School Aug 2004 – June 2008
High School Diploma
Skills/Activities
• Check, cash handling and making deposits, cleaning, and organizing.
• Order Processing, inventory control, thorough work production, leadership skills and goal driven.
• Performing customized facials with extractions and massage, light waxing (soft wax with knowledge and practice of some
hard wax).
• Computer applications (Microsoft Suite, Salesforce.com, paytrace, desk.com) and typing at least 40 wpm.
• Hard worker and team worker. Passionate about promoting a professional and team work environment as well as paying very
close attention to detail.
• Volunteer at Moorpark Meadows horse show in the summer of 2013.
References available upon request