1. Catryna Camacho Masikip
115 Int. Dr. Pilapil St.
Sagad, Pasig City
Mobile: +63.915.325.1301 / +63.933.474.3875
Email: catrynamasikip@yahoo.com
CAREER OBJECTIVE
To build a career with a company that provides an avenue for growth and professional success.
SKILLS
• Dynamic in handling and dealing with people.
• Fast learner and able to work on a fast paced environment.
• Proficient in MS Office Applications including Access Database and C++ Language.
• Customer service oriented.
• Call Miner Speech Analytics
EDUCATIONAL BACKGROUND
Tertiary: Pamantasan ng Lungsod ng Pasig (University of Pasig City)
Associate in Computer Technology
June 2008 – April 2010
Secondary: Sagad High School
June 2003 – March 2007
Elementary: Sagad Elementary School
June 1997 – March 2003
WORK EXPERIENCE
Quality Analyst | Data Collector
The Results Companies – Eastwood City, Libis
October 2013 – Present
• Interpret and implement quality assurance standards
• Develop, recommend and monitor corrective and preventive actions.
• Send real time alerts to the agent’s immediate supervisor when necessary
• Evaluate audit findings and implement appropriate corrective actions
• Send analysis that shows trends and making an RCA of the issue.
• Facilitates calibrations to make sure that the team is following quality SOP.
2. F&A Operations Sr. Representative IB
DELL International Inc. – Eastwood City, Libis
May 2013 – September 2013
Account: ARC- Conifer
• Outbound Campaign focusing on institutional claims.
Customer Service Representative
Results Manila Inc. – Eastwood City, Libis
September 2011 – April 2013
Account: Wellcare
October 2011 – November 2011
• Enrollment specialist through DTC Campaign.
November 2011 – December 2011
• Healthcare associate through CCP
January 2012 – June 2012
• Healthcare associate through Medicaid.
July 2012 – April 2013
• Grad School Mentor for CCP Member
• Handling New Hire team to enhance their Product Knowledge throughout their nesting period.
• Coach with their specific behaviors to prevent them incurring the same error.
Customer Service Representative
TechMahindra LTD. – Eastwood City, Libis
June 2011 – September 2011
Account: Globe Telecom
• Handled Globe Postpaid Personal accounts and assist the customer with their billing, network
and mobile phone problems.
3. Customer Service Representative
Pacifichub Corp. – Mandaluyong, Philippines
July, 2010 – April, 2011
Account: Globe Telecom
• Provided assistance to customers by means of product navigation, education and retention.
• Provided billing assistance, and basic trouble shooting to the customer’s mobile phone.
July 2010 – November 2010
• Handled Globe Postpaid Personal accounts and assist the customer with their billing, network
and mobile phone problems.
• Handling the Lob for Care specialist, tech specialist and Sales specialist.
December 2010 – April 2011
• Up skilled to Globe Business. Handling corporate accounts and also Platinum corporate
accounts.
• The customer with their billing, network and mobile phone problems.
PERSONAL DATA
Birthday: October 11, 1990
Height: 5”4
Language Spoken: Filipino and English
Civil status: Single
CHARACTER REFERENCES:
Maricar Espiritu
Program Manager
The Results Companies
Mobile: +63.942.368.1600
Email: maricar.espiritu@resultstel.com
Paola Eve M. Morales
POE Analyst – Business Intelligence
The Results Companies
Mobile: +63.905.227.6579
