Resume for Human Resources Professional

1. Annette Hennekens-Sklenar
610 Farr Court 715-225-4773
Eau Claire, WI, 54701 AnnetteHennekens@gmail.com
CAREER TARGET
A rewarding, fulfilling position in Human Resources that allows the application of skills, education and experience to
benefit the organization and community.
HUMAN RESOURCES QUALIFICATIONS
• Interview internal staff candidates with upper management at the Pain Clinic
• Train 5 new coworkers at the Pain Clinic and at Midelfort Pharmacy/Home Medical
• Create and develop an up-to-date reference manual at Midelfort Pharmacy/Home Medical
• Liaison between the customer, delivery technician, warehouse, billing department and state organizations
• Continually utilize strong communication skills that have been cultivated through professional career experience
• Service in administrative roles for over ten years
• Strong focus on customer satisfaction
HUMAN RESOURCES RELATED EMPLOYMENT
Customer Service Representative
Luther/Midelfort Mayo Health Systems July 1999 to December 2008
Eau Claire, WI
• Developed as a working professional and was promoted within the organization multiple times
• Actively pursued career advancement as skill sets developed
• Worked from the perspective of the patient and streamlined the patient check-in process at the Pain Clinic
• Cultivated professional relationships within organization to expedite services and to provide a seamless experience
for the patients
• Obtained necessary patient information to accurately bill insurance for services provided
• Maintained patient confidentiality continuously
OTHER RELATED EMPLOYMENT
Senior Claims Quality Audit Specialist
UnitedHealth Group April 2011 to Present
Eau Claire, WI
• Utilize experience and expertise gained through tenure at the organization to audit claims for quality and accuracy
• Provide feedback to reduce errors and improve work processes and performance
• Offer creative problem solving on complex issues
• Review and analyze data in past accounts to ensure accurate filing and organization of claims
• Successfully retrieve lost payments due to procedural errors
• Continuously protect and maintain member confidentiality
Temporary Employee July 2009 to April 2011
Express, GSI Call Center, Volt Staffing
Eau Claire, WI
• Became aware of physical demands of shift work as assembly line machine operator
• Customer service supervisor for nationally known retail organizations
• Worked to verify confidential customer information between client and federal government

2. Annette Hennekens-Sklenar
610 Farr Court 715-225-4773
Eau Claire, WI, 54701 AnnetteHennekens@gmail.com
Small Business Owner October 2008 to July 2009
Utopia Unlimited
Eau Claire, WI
• Generated and followed-up on new customer leads
• Screened potential new business associates
• Networked and made new connections within the industry to promote business
EDUCATION
Human Resource Management Certification Courses
Accounting
Human Resource Management
Organizational Behavior
Compensation & Benefits (Fall 2015)
Advanced Human Resource Management (Fall 2015)
University of Wisconsin July 2016
Eau Claire, WI
Bachelor of Science Business Management June 2008
Cardinal Stritch University Cum Laude
Milwaukee, WI
Medical Office Specialist Technical Diploma June 2000
Chippewa Valley Technical College
Eau Claire, WI
ADDITIONAL HUMAN RESOURCES TRAINING
Chippewa Valley Society for Human Resource Management
Eau Claire, WI
Senior Forum: Background Checks May 2014
Adult Learning Forum July 2015
PROFESSIONAL AFFILIATIONS
Chippewa Valley Society for Human Resource Management (Joined in 2015)
Society for Human Resource Management (Joined in 2015)