Hear Are The Diffrence Between Hearing And Listening Presented By The Group Of GEC Bhavnagar ...Enrollment No 140210111026-140210111030

1. Hearing vs. Listening
“Was I paying attention?”
JayRaj Mayurbhai Gadhavi

2. Hearing vs. Listening
 Do you think there is a difference between
hearing and listening?
 Hearing is simply the act of perceiving
sound by the ear. If you are not hearing-impaired,
hearing simply happens.
 Listening, however, is something you
consciously choose to do. Listening requires
concentration so that your brain processes
meaning from words and sentences.
 Listening leads to learning.
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3. Hearing
 Hearing is one of the five senses of a person and it is
the ability to perceive sound by detecting vibrations
through an organ such as the ear.
 In hearing, vibrations are detected by the ear and then
converted into nerve impulses and sent to the brain.
 A person who is unable to hear has a condition known as
deafness.
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4. Most people
tend to be
"hard of
listening"
rather than
"hard of
hearing."

5. Listening
. . . is intermittent.
. . . is a learned skill.
. . . is active.
. . . implies using the message received.
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6. The Process of Listening
Receiving Decoding Remembering Evaluating Responding
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7. Obstacles to Effective
Listening
 Physical distractions
 Physiological distractions
 Psychological distractions
 Factual distractions
 Semantic distractions
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8. Promoting Better Listening
 Desire to listen.
 Focus on the message.
 Listen and write for main ideas.
 Understand the speaker’s point of view.
 Provide feedback.
 Listen with the body.
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9. Types of Listening
Active vs. Passive
Positive vs. Negative
 What Kind is it?
 Content
 Critical
 Empathic
 Analytical
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10. Listening Importance
 Most frequently used communication skill
 50% of typical workday spent communicating
 of this 50%, 45% is spent listening
 45% of business person’s salary earned listening
 Good listeners
 are perceived as more intelligent
 save time, energy, and other resources
 increase chances for advancement and success
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11. Improving Your Listening Skills
 Identify Objectives
 Know Your Listening Habits
 Generate Motivation and Energy
 Eliminate Distractions
 Ask questions
 Closed
 Open
 Evaluate Your Progress
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12. Effective Listening
 Effective listening requires an understanding
that it is not just the speaker's responsibility to
make sure he/she is understood.
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13. 8 Commandments of
Effective Listening
 Stop talking! Consciously focus your attention on the speaker.
 Put the speaker at ease: Relax, smile, look at the speaker and help that
person feel free to talk. Look and act interested.
 Remove distractions: turn off the TV; close the door; stop what you are
doing, and pay attention.
 Listen for what is not said. Ask questions to clarify the meaning of words and
the feelings involved, or ask the speaker to enlarge on the statement.
 Be aware of "tune out" words. Avoid arguing mentally. Listen to understand,
not to oppose.
 Be patient. Don't interrupt the speaker.
 Hold your temper! Try to keep your own emotions from interfering with your
listening efficiency.
 Empathize with the speaker. Try to "walk in the other's moccasins" so you can
feel what that person is feeling and understand the point of view the speaker
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is trying to convey.

14. 8 keys to effective listening
 Find areas of interest.
The Poor Listener: Tunes out dry topics.
The Good Listener: Seizes opportunities: "What's in it for me?"
 Judge content, not delivery.
The Poor Listener: Tunes out if delivery is poor.
The Good Listener: Judges content, skips over delivery errors.
 Hold your fire.
The Poor Listener: Tends to enter into argument.
The Good Listener: Doesn't judge until comprehension is complete.
 Listen for ideas.
The Poor Listener: Listens for facts.
The Good Listener: Listens for central theme.
 Be a flexible note taker.
The Poor Listener: Is busy with form, misses content.
The Good Listener: Adjusts to topic and organizational pattern. 4-14

15. 8 keys to effective listening
continued
 Resist distractions.
The Poor Listener: Is distracted easily.
The Good Listener: Fights or avoids distractions; tolerates bad habits in others;
knows how to concentrate.
 Keep your mind open.
The Poor Listener: Reacts to emotional words.
The Good Listener: Interprets emotional words; does not get hung up on them.
 Thought is faster than speech; use it.
The Poor Listener: Tends to daydream with slow speakers.
The Good Listener: Challenges, anticipates, mentally summarizes, weights the
evidence, listens between the lines to tone and voice.
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16. Evaluation of your Listening
 I look for areas of interest when people speak.
 I focus on content rather than delivery.
 I wait to respond until I understand the content.
 I listen for ideas and themes, not isolated facts.
 I take notes only when needed.
 I really concentrate on what speakers are saying.
 I stay focused even when the ideas are complex.
 I keep on open mind despite emotionally charged
language.
Always Frequently Occasionally
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17. Created By
 JayRaj M Gadhavi
 Soham Dhameliya
 Dobariya Jignesh
 Hiralben
 Dodiya
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