Project Manager resume

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IRVING SALSBURY, CNA, A+
isalsbury@gmail.com
425-345-0513
https://www.linkedin.com/in/irvingsalsbury
PROJECT MANAGER
Qualified project and program management professional wishing to contribute expertise in a
leadership role in infrastructure and security. Knowledgeable and experienced in areas of professional
services implementation and IT resources. Proven ability in successfully managing team and projects,
resulting in meeting and exceeding organizational and customer expectations.
Areas of Competency
 Strategic Planning
 Help Desk Support
 Network Management & Implementation
 IT Infrastructure Projects
 Engineering Design
 Staff Supervision
 Troubleshooting
 Data Conversion
CAREER EXPERIENCE
AT&T WIRELESS,AXELON SERVICES COPORATION
Program Manager, 2013 – Present
Integrate applications into CSO supported tools and processes, which include MyLogins, ART,
UPR and compliance support. Includes all phases of integrations from initial gathering of
requirements to final Go Live.
Key Contributions:
 Continue coordination with business users to ensure ongoing requirements are met.
 Ensure SOX application access control policies are current.
 Work on large-scale integrations into CSO processes.
 Applications were presented to us having PCI, SPI or SOX information.
 Applications PCI and SPI are integrated and audited twice annually to conform with AT&T
Security protocol. Profiles containing SPI and PCI are identified and tight descriptions are
required for integrations.
AMS/VERTAFORE Bothell, WA
Professional Services Conversion Analyst/Engineer, 2007 – 2013
Acted as expert in regards to conversions of dissimilar agency management systems to product.
Reduced monthly closing cycle by three days through identification and recommendation of
enhanced closing procedures. Managed customers in translating insurance coverage codes and
other source system codes from non-AMS systems and legacy systems to work with AMS360.
Acted as customer advocate to resolve any customer service issues.
Key Contributions:
 Collaborated with agencies extracting data to provide Vertafore with raw data
requirements needed to perform complex data transformations to products.
 Managed total experience of customers by providing company implementations.

2. IRVING SALSBURY, CNA, A+  Page 2
 Transformed data from raw format to AL3 data format utilized for conversion engine by
performing complex operational processes.
 Ensured compatibility and fluid business by testing and validating data sets extensively.
 Worked in lab environment with multiple conversion resources.
 Provided troubleshooting of SQL server, performance, backup, and workstation issues, as
well as network connectivity and IIS issues utilizing WebEx and remote tools.
 Tracked and updated tickets utilizing PeopleSoft/Oracle and Business Contact Manager
from Microsoft.
 Provided server installs of AMS360, which included IIS and SQL 2008 with Server 2008
and some VB Scripting (modifications).
 Deployed software on multiple servers in the lab environment.
 Improved operational processes by assisting in process improvements.
 Identified and resolved issues in collaboration with Core Development Product Team.
DEPARTMENT OF EDUCATION, Seattle, WA
Senior Enterprise Consultant, APEX and ASI, 2005 – 2007
Consulted and supervised junior staff of three, offering Senior Network Administrator tasks for the
Seattle Region X. Provided customer support for 100 users, which included Active Directory for
Windows 2000 and 2003 Server, printers, tape back-ups, imaging and all aspects of desk side
support. Managed technology rollout projects to legal and financial staff for Region 10 in Seattle,
as well as server builds for telecom and network communication of Region X.
Key Contribution:
 Remained on 24/7 on-call status.
 Tested lines and network trafficking in collaboration with security staff.
ADDITIONAL CAREER HIGHLIGHTS
IT Specialist/Data Analyst (APEX), AT&T WIRELESS (CINGULAR WIRELESS), Bothell, WA,
2003 - 2005
Project Manager, PREMERA BLUE CROSS, Mountlake Terrace, WA, 2000 – 2003-managed
many small to medium projects using Microsoft Project and PlanView.
Military Service includes the following positions for the US Army and US Navy (repectively):
Computer Systems Analyst and Aviation Electrician
EDUCATION AND CREDENTIALS
Project Management Studies, GEORGE WASHINGTON UNIVERSITY
MCSE Courses, PRODUCTIVITY POINT INTERNATIONAL
Programming and Networking Studies, US ARMY COMPUTER SCIENCE ACADEMY
Certified Novell Administrator (CNA)
Comptia A+ Certified Hardware Technician (A+)

3. Project Management Associate (PMA), George Washington University