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Mark LeClere Resume 6-11-2015

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Mark Joseph LeClere
E-Mail mjleclere@comcast.net Mobile: (970) 231-8371
Summary of Qualifications
• Strong history of Software and Hardware Asset Management, ISO, Golden Desk and Best Practices Implementation
• I.T. Project and Service Delivery Account Management: Over 4 years experience in opportunity analysis, Big Data
project sizing, and successful implementation.
• Strong track record of delivering contracted metrics and analytics, while building collaborative relationships by
leveraging soft skills in customer facing roles.
• Broadly proficient across I.T. and Service Deliver disciplines with deep expertise in Metrics and Reporting,
Software /Hardware Asset Management and Compliance, Database Analysis and Service Center Help Desk.
• 10 + years of Service and Delivery roles for IBM contracts.
Education
University of Colorado at Boulder, Colorado Bachelors of Arts and Sciences
Recently Taken Technical Courses
5/2014 Project Management Professional Certification Preparation
5/2014 ITIL Foundations 2011 Edition v6.0
7/2014 Creating and Populating Databases in Microsoft Access 2013
8/2014 Crystal Reports 2011: Level 1 and 2
12/2014 Microsoft Certified Technology Associate for Data Base Administration
Experience and Accomplishments
12/2013 – Present “The Ridge at Prairie View” HOA
Board Member – Home Owners Association and Architectural Review Committee
Assignments: Review and approvals of architectural changes to existing homes and new construction, Oversight
of covenants and compliance. Interface with community management vendor to approve budgets and spending.
4/2002 – Present Marc Elegante Inc.
Owner/General Manager of catering business
Ongoing development of small scale bakery dedicated to creation and delivery of high end cheesecakes and
dessert sauces. Duties include the ongoing development of new products, process improvement and growth
of business, while maintaining inventory, accurate records, and ensuring safe food service practices.
8/2009 – 4/2013 Contracted to IBM through Artech Information Systems
Account Focal - Metrics and Reporting
I.T. Project/Service Delivery Management for analytic reporting solutions.
Assignments: Project managed reporting solution deployments for 20+ incoming commercial outsource
accounts as well as improvement projects for over 30 existing accounts. Responsible for ensuring that
architects and programmers met critical deadlines for development and deliverables related to client metric
and reporting needs.
11/2005 - 9/26/2008 Contracted to IBM through Pomeroy I.T. Solutions
Software Asset Focal
Assignments: Managed enterprise licensing and compliance of software and hardware assets for multiple
corporate accounts. Co-developed best practices initiative and implemented to customer accounts.
Rehabilitated 2 newly acquired, nationally known client accounts to have accurate, ISO 2000 audit compliant
databases.
7/2000- 11/2005 Contracted to IBM through AETEA Information Technologies
Database/Help Desk Analyst
Assignment: Provided technical support for applications, desktop, and Microsoft networking environments to
the Lucent and Avaya corporations. Advanced to the top 5 percent of performing desk technicians and was
promoted from first level to second level support after one year. Initiated and implemented a technical
training program for agents, resulting in over 100,000 dollars in extra revenue to IBM, because of reduced call
times, faster resolution of customer issues, and increased customer satisfaction which exceeded Service Level
Agreements.

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Mark LeClere Resume 6-11-2015

  • 1. Mark Joseph LeClere E-Mail mjleclere@comcast.net Mobile: (970) 231-8371 Summary of Qualifications • Strong history of Software and Hardware Asset Management, ISO, Golden Desk and Best Practices Implementation • I.T. Project and Service Delivery Account Management: Over 4 years experience in opportunity analysis, Big Data project sizing, and successful implementation. • Strong track record of delivering contracted metrics and analytics, while building collaborative relationships by leveraging soft skills in customer facing roles. • Broadly proficient across I.T. and Service Deliver disciplines with deep expertise in Metrics and Reporting, Software /Hardware Asset Management and Compliance, Database Analysis and Service Center Help Desk. • 10 + years of Service and Delivery roles for IBM contracts. Education University of Colorado at Boulder, Colorado Bachelors of Arts and Sciences Recently Taken Technical Courses 5/2014 Project Management Professional Certification Preparation 5/2014 ITIL Foundations 2011 Edition v6.0 7/2014 Creating and Populating Databases in Microsoft Access 2013 8/2014 Crystal Reports 2011: Level 1 and 2 12/2014 Microsoft Certified Technology Associate for Data Base Administration Experience and Accomplishments 12/2013 – Present “The Ridge at Prairie View” HOA Board Member – Home Owners Association and Architectural Review Committee Assignments: Review and approvals of architectural changes to existing homes and new construction, Oversight of covenants and compliance. Interface with community management vendor to approve budgets and spending. 4/2002 – Present Marc Elegante Inc. Owner/General Manager of catering business Ongoing development of small scale bakery dedicated to creation and delivery of high end cheesecakes and dessert sauces. Duties include the ongoing development of new products, process improvement and growth of business, while maintaining inventory, accurate records, and ensuring safe food service practices. 8/2009 – 4/2013 Contracted to IBM through Artech Information Systems Account Focal - Metrics and Reporting I.T. Project/Service Delivery Management for analytic reporting solutions. Assignments: Project managed reporting solution deployments for 20+ incoming commercial outsource accounts as well as improvement projects for over 30 existing accounts. Responsible for ensuring that architects and programmers met critical deadlines for development and deliverables related to client metric and reporting needs. 11/2005 - 9/26/2008 Contracted to IBM through Pomeroy I.T. Solutions Software Asset Focal Assignments: Managed enterprise licensing and compliance of software and hardware assets for multiple corporate accounts. Co-developed best practices initiative and implemented to customer accounts. Rehabilitated 2 newly acquired, nationally known client accounts to have accurate, ISO 2000 audit compliant databases. 7/2000- 11/2005 Contracted to IBM through AETEA Information Technologies Database/Help Desk Analyst Assignment: Provided technical support for applications, desktop, and Microsoft networking environments to the Lucent and Avaya corporations. Advanced to the top 5 percent of performing desk technicians and was promoted from first level to second level support after one year. Initiated and implemented a technical training program for agents, resulting in over 100,000 dollars in extra revenue to IBM, because of reduced call times, faster resolution of customer issues, and increased customer satisfaction which exceeded Service Level Agreements.