This curriculum vitae outlines John Townsend's career history and qualifications. Over 30 years of experience includes roles in production planning, inventory management, warehouse management, purchasing, and supply chain coordination. Key responsibilities involved managing inventory valued at over $2 million, implementing inventory and distribution computer systems, quality systems, and restructuring operations. Educational background includes secondary school qualifications and management courses leading to a Diploma in Executive Management.

1. JOHNTOWNSEND
CURRICULUM
VITAE

2. John Townsend
Curriculum Vitae
Address 1 Kingsgate Place, Burnside, Christchurch
Telephone (021) 446-415 (Bus); (03) 358-3024 (Pvte); (027) 453-8585 (Mobile)
• Production planning experience in fast pace manufacturing
environment.
• Management of purchasing staff and inventory value around $2M –
ensuring stock on hand as required while operating within stock-turn
targets.
• Implementing distribution based, live inventory computer systems (3
times) – planning, preparing, implementing and continually
improving the results being achieved. This includes SAP which I
worked on for over five years, and JDE which I have worked on for
over eight years.
• Quality systems implementation and management (ISO accredited
through Telarc). Appointed by senior management to be the
company Management Representative to Telarc until we changed to
an internal audit system. I have also designed and written this type
of system for use on a regional basis.
• Restructuring staff, roles, functions and methods over multiple
branches.
• Management of freight and distribution systems throughout the
South Island.
• Project work of various kinds, at times under extreme time pressure.
• Communication and negotiation at various levels with suppliers and
sub-contractors.
• Management and development of staff at various levels and over
multiple sites. Setting standards, prioritising projects and
monitoring staff performance against these over multiple sites.
• Building and workflow layout to maximise efficiency in a
distribution setting.

3. • Experience in a part time sales territory on top of my logistics role.
Managed accounts such as Canterbury and Lincoln Universities.
Visited major clients of all sales reps as required to assist with
customer relations, problem solving and solution finding. Also
visited major new clients with sales reps to help set up the
customers stock and logistical requirements.
• Management of Customer Service call centre covering the South
Island, ensuring service standards were met and our service offer
evolved with the needs of our internal and external customers.
• Supply Chain and DRP management, responsible for training and
mentoring purchasing staff from over 30 branches.
• DRP systems management, making changes and improvements
centrally to assist multiple branches. DRP/Supply Chain system
evaluation and change implementation based on continuous
improvement.
• Team leadership and creating a culture of high performance.
• Problem analysis, identifying and implementing long term
solutions.
• Identifying the need, then creating and implementing effective
systems and procedures, designed to gain efficiencies and meet or
exceed our service standards.
• Outstanding stock management through analysis of MRP/DRP
system information and manipulation of these systems.
• Reaching and exceeding goals through continuous improvement.
• Customer service focus from all angles of a business.
• Identifying and provided customised solutions for varying client
needs.
• Communication – both verbal and written.
• Change management.
• Vision.
• Experience.

4. 2012-Present day Mico Plumbing & Bathroom
Supply Chain Co-Ordinator (Regions 3 & 4)
Key Responsibilities:
• DRP system management, liaising with Business Analysts in
Australia to provide system solutions and improvements.
• Purchasing and DRP training for all new Inventory staff across the
country.
• Branch visits where required to train staff and resolve poor
inventory performance.
• Project work off various types towards problem resolution, national
upgrades, system changes or improvements, and localised
initiatives.
• Advisor for branch/regional managers on all inventory related
matters.
• Supplier liaison.
2006-2012 Mico Plumbing & Bathroom Christchurch
Warehouse Manager/Inventory Controller
Key Responsibilities:
• Purchasing for two branches to a budget of over $1M per month
covering over 5000 product lines, achieving 9-10 stock-turns and
98% fulfilment rate on stock lines.
• Managing Inwards Goods process with high percentage of
customised and specially procured items.
• Managing Dispatch in very fast paced, short notice environment
where responsiveness and accuracy are the measuring sticks.
• Re-configuring warehouse that is very small in relation to the
business turnover.
• Inventory management, reducing Problem Stock by over $200K
(50%) within 18 months.
• Supplier liaison.
• DRP system management, liaising with Business Analysts in
Australia to provide system solutions and improvements.
• Purchasing and DRP training for all new Inventory staff across the
country.
• Branch visits where required to train staff and resolve poor
inventory performance.
• Project work off various types towards problem resolution, national
upgrades, system changes or improvements, and localised
initiatives.
• Advisor for branch/regional managers on all inventory related
matters.
• Supplier liaison.

5. 1990 – 2006 Packaging House NZFP LTD (changed name to Carter Holt Harvey
Distributors in 1995 and back to Packaging House in 2000)
Roles:
July 1990-April 1993 – Customer Service Representative
April 1993-August 1994 – Warehouse Manager/Purchasing Officer
August 1994-2006 – Regional Operations Manager
2003/04 financial year – Account manager in small territory on top
of Operations Manager duties
May 2004-April 2006 – Took over management of regional
customer service call-centre on top other Operations Manager duties
Key Responsibilities in my role:
• Managing staff over several sites with regular appraisal and
feedback.
• Managing inventory of $2M and 2000 product lines over several
sites.
• Warehouse management, including freight systems.
• Customer Service call centre management.
• Setting standards, systems and procedures, ensuring the systems are
effective and the standards are achieved or exceeded, again over
multiple sites.
• Change management.
• Immediate advisor to regional manager and branch/regional
manager in his absence.
• Product sourcing, standard and customised.
• Advise to sales staff on product and approach solutions for
customer’s specific needs.
• Negotiate with suppliers and subcontractors.
• Monthly reporting.
• Annual budget reviews
Sept 1989- April 1990 European O.E.
Player first class rugby for Welsh club side Pontypridd, having several
games for the top side and many others for the seconds and invitation
teams.
Casual labourer on building site in Cardiff during part of this period.
April 1984 – Sept 1989 UEB Industries, Christchurch (changed name to Kiwi Packaging
during this time)
Roles:
April 1984-June 1986 – Production Planning Assistant
June 1986-February 1987 – Estimator/Customer Service
February 1987-April 1989 – Production Planning Officer – middle
management position at age 20yrs
April 1989-September 1989 – Purchasing Officer/Raw Materials
Controller

6. Secondary Lincoln High School
1982 School Certificate passes in Maths, English, Science, Economics
and Geography.
1983 University Entrance passes in Maths, English, Economics, Biology
and Geography.
Cobham Outward Bound 1989 - Successful completion of 24 day Outward Bound course.
School
NZIM Canterbury 1995 Introduction To Management *
1995 Management In Practise*
1997 Leadership, Motivation and Team Building*
2000-2001 Management – The Skill And Process*
*Courses lead to a Diploma In Executive Management. I have
one block course left to complete my diploma.

7. Secondary Lincoln High School
1982 School Certificate passes in Maths, English, Science, Economics
and Geography.
1983 University Entrance passes in Maths, English, Economics, Biology
and Geography.
Cobham Outward Bound 1989 - Successful completion of 24 day Outward Bound course.
School
NZIM Canterbury 1995 Introduction To Management *
1995 Management In Practise*
1997 Leadership, Motivation and Team Building*
2000-2001 Management – The Skill And Process*
*Courses lead to a Diploma In Executive Management. I have
one block course left to complete my diploma.