Integrated Facilities Management Solutions 2012 by Sodexo

1. Integrated
Facilities
Management
Solutions
North America
Self-delivery approach
Intelligent solution design
Industry-leading processes

2. Quality of Life
in the service of performance
In a world facing financial, economic and environmental crises, the issue of quality of life is becoming
even more crucial. At Sodexo, through more than forty years of experience, we have seen that quality
of daily life is not an obvious question for many organizations that are facing an unprecedented accel-
eration in concentration and, therefore change.
The challenge lies in achieving the quality of life that people expect on a day-to-day basis. It is not the
exception that makes the difference, but the “daily” repetition of quality of life moments.
Sodexo’s 431,000 employees around the world use their talent to enable our clients to concentrate on
their profession. Providing a multitude of services, large and small, at a high standard of quality, 365
days a year - this is the “raison d’être” of Sodexo! It is this that is at the heart of a new profession that
carries the name, “Quality of Daily Life Solutions.”
Michel Landel
CEO, Sodexo
key figures
$22.2 billion in consolidated revenues
431,000 employees
22nd largest employer
33,400 sites
1.6 billion square feet under management
50 million consumers served daily
80 countries
Sodexo
in a snapshot
Fiscal 2012
Source: Sodexo at August 31, 2012

3. Integrated Facilities Management Solutions
North America
Self-delivery approach
Intelligent solution design
Industry-leading processes

4. 2
­­We deliver a fully unified approach to Integrated
Facilities Management, which ensures seamless
and consistent delivery throughout the United
States. Sodexo’s greatest value is the ability
to provide integrated solutions consisting of
account management, a high degree of service
self-delivery and robust management of a limited
number of strategic supply partners. Our self-
delivery philosophy ensures focus on productivity,
morale, organizational performance and
operational excellence. We deploy this approach
consistently across all portfolios in a progressive
solution development platform.
Intelligent solution design is the creation of a
customized service delivery platform that can only
be achieved when leveraging a high degree of self-
delivery. Self-delivery provides us the opportunity
to immediately deploy an efficient head-count
model that is supported by a lean, effective
management team.
At Sodexo, we place primary focus on the planning,
scheduling and prioritization of work activities
influenced by industry standards, customer
alignment and service level agreements. Having
the right resources with the appropriate materials
at the right time is paramount. A robust “Workflow
Management” strategy is key to delivering an
industry-leading process.
We typically achieve 5–15% net savings for our
clients; even in cases where they are “second
generation” i.e., they are currently outsourced.
This outsourcing opportunity is the result of
deploying a highly efficient model and an increased
level of self-delivery.
Sodexo is one of the world’s largest employers
with “Quality of daily life” being our core purpose,
we view Facilities Management in very different
terms–compared to traditional approaches – as
we place the user (clients’ employees) at the
center of our service delivery model, thereby
deploying Facilities Management services
directly in support of your corporate objectives. A
partnership with Sodexo will drive a new style of
facilities management services and exceed your
expectations.
The savings we offer our clients come from a
number of strategies–our approach to self-
perform as many facilities services as possible has
shown 8–15% savings in some accounts. In other
cases, customers may see a savings of 5–7% in
previously outsourced services. Sodexo is the only
dedicated U.S. Facilities Management provider that
offers clients the following unique qualities.
Self-delivery
• Efficient deployment of labor drives
immediate cost savings on deployment
• Streamlined organizational structure
leverages strategic supply partners and
minimizes inefficient profit-on-profit nature
of traditional IFM standard i.e. management
models
• Streamlined managerial structure leverages
corporate centers of excellence and reduces
the need for large financial (accounts payable)
management or sourcing teams
• Cross-utilization of resources provides an
increased labor pool with built-in back-up
staff that is trained and immediately able to
contribute
• Safer working environments with minimized
external supplier support deploy a Sodexo
team trained to a consistent, high standard of
HSE
Model Leverage – Our model seamlessly
accommodates portfolio changes managed
efficiently with existing teams
Pricing Structures - Total flexibility with contract
pricing structures – fixed price, management fee,
gross maximum price, etc.
Strategic Sourcing - Reduced number of key
supply partners plus our significant buying
leverage ensures the fewest possible on-site
suppliers delivering at the best possible price.
Geographic Coverage - National on-site solutions
model can deploy at any site in the U.S. i.e., we
provide comprehensive U.S. coverage
Use of Technology - Use of technology to
streamline operations provides Web-accessible
technologies, more accuracy in data collection and
faster response times
Training Opportunities - Consistency in
communication, training, and reporting across all
sites reduces redundancy

5. 3
Our Expertise Worldwide
Sodexo was founded in 1966 and has
grown from a small operation in
Marseilles, France to the world’s
leading integrated facilities
management (IFM) organization
today. Sodexo is the only company
that operates a truly integrated
facility management model. We
deliver services to all manner of
facilities at a local, regional and global
level for many of the world’s leading
companies.
Our Expertise in North
America
Our proven systems and
programs are in place in office
buildings, warehouses, high-
technology centers, computer
facilities, manufacturing and
testing facilities, as well as
research and development centers.
Diverse Strategic Partner
Sodexo operates two key strategic partnerships in
the United States. Both of which deliver Tier 1 MWBE
spend.
SodexoMAGIC, LLC is a
joint venture between
Sodexo Operations, LLC.
and Magic Food Provision,
LLC, a subsidiary of Magic
Johnson Enterprises, the
majority owner.
NMS Security is a division
of NANA Management
Services (NMS) who is
jointly owned by NANA
Development Corporation
and Sodexo USA.
• $8 billion in revenues in North America including:
• $1.6 billion in core IFM services
• 550 million sq. ft. under management
• Comprehensive U.S. coverage
• More than 25,000 workplace, technical and
support staff
• Leader in diversity and inclusion
• $22.2 billion in revenues
• $4.7 billion in core IFM services
• 1.16 billion sq. ft. under management
• Market presence in 80 countries
• 413,000 employees at 33.400 client locations
• 22nd largest employer worldwide
Sodexo Ranked on IAOP’s “Global
Outsourcing 100” for 7 years in a row
IAOP ranked Sodexo #3 in 2010 and 2011.
Additionally we have received the top
ranking in the services categories,
including “Facility Services” and “Real
Estate & Asset Management.”
Companies were ranked according to
18 criteria, including revenue, growth,
number of employees, technical and
business certifications, the track record of
the management team, and the quality of
customer service.

6. 4
Core Competencies
Providing solutions for multi-service, portfolio operations is a core competency of Sodexo. Improved
internal controls and operational standardization are realized when a uniformed program is implemented
and executed at all client locations.
With solutions that can be deployed at a single site or across the globe, our clients have a consistent
program based on standard operating procedures (SOPs), stringent quality measures, latest technologies
and well-trained employees.
Our Services
Transition - Ensures the smooth implementation of our
solutions across people, processes & technologies.
Hard Services - Technical and maintenance solutions are
designed to optimize operational efficiencies and support the
environmental health and safety of the staff and visitors at
your facilities.
Soft Services - To drive productivity of your employees and
drive increased image value of your organization, soft services
are built around the users–within the working environment–
and include janitorial, help desk, reception, landscaping, mail
room services and security.
Critical Environment Management - To prevent loss of
important data, production output and vital services, we
provide skills, processes and technology to support 24/7/365
uptime of critical facilities such as data centers, logistics and
production systems.
Supply Chain Management - By leveraging our strategic
suppliers, we deliver value through best-in-class innovation
and cost savings.
Strategic Planning - This cross-functional process,
organizations derive efficiency and true integration through a
single view of the entire portfolio.
Comprehensive Facilities
Expertise in North
America:
• 314 Engineers
• 176 Electricians
• 19,000 Janitorial staff
• 148 Plumbers
• 2,400 Maintenance staff
• 80 Carpenters
• 160 Mail Attendants
• 1,050 Groundskeepers
• 1,044 Floor Care
• 240 Customer Service/
Help
• 690 Management/
Supervisors

7. 5
Your Benefits
Integration - By acting as an extension of your team, our delivery approach leverages resources and
expertise to help you deliver high-performance facilities, wherever you are in the United States or globally.
Cost Savings - Through collaborative interaction, savings opportunities can be identified and implemented
within your facility operations. Savings can be achieved through a broad range of initiatives – self-delivery,
streamlined portfolio management, deployment of strategic suppliers, bulk purchasing, standardizing
processes, effective energy management, portfolio re-engineering, etc.
Risk Mitigation - Reducing facility downtime and risks are possible through proactive analyses,
contingency/continuity planning measures, and the implementation of effective preventative maintenance
programs.
Accountability - Our performance-measurement approach ensures accountability, transparency, and
client satisfaction. Metrics include downtime at critical sites, safety track records, help desk response
times, end-user satisfaction, etc.
Results Through Innovation - Innovative facilities management practices, procedures, tools, and
technologies to support service delivery are utilized to ensure results. These are often developed in
partnership with clients.
Technology-enhanced Service Delivery - Clients benefit from our proprietary technology for real-time
online access to portfolio information customized to meet specific needs.
Geography - Our regional corporate offices provide management and technical expertise to our on-site
operators. This allows delivery at any site and at any location across the U.S. and provides quality and
consistency of services at site and account level.
Integrated Solutions Drive Efficiencies
Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping & Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment &
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety &
Environment (HS&E)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations & Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations &
Maintenance
Space Planning
Data Center

8. 6
Building Operations &
Maintenance
Stringent safety standards
and operational efficiency
Through standardized
processes and state-of-the-
art technology, our building
maintenance management
system is designed to
take responsibility for your
services, resources, and
assets while improving work
methods.
Housekeeping &
Custodial
Quality controls and
consistently high performance
levels
Well-trained employees,
and exclusive cleaning
products and equipment
deliver measurable targets
in cleanliness, safety, and
sanitation.
Landscaping &
Grounds
Certified staff
All-season, environmentally
safe programs for turf
management; mowing and
edging; soil composition
testing and fertilization; pest
and disease control; irrigation
installation and maintenance;
tree and shrub care; flower
care; walkways; parking lot
and road maintenance; snow
and ice removal; and interior
plant care.
Mail Management
Tailored solutions through
an organized, disciplined
approach
We will streamline your
operations from package,
pick up, consolidate, process,
deliver, expedite, and track.
Reprographics &
Copy Centers
Optimum uptime, quality
checks, and cost-effective
services
From printing, collating,
binding, and tabs, to
document storage, we will
improve your production
needs and equipment.
Materials Delivery
and Moves & Store
Room Inventory
Hassle-free, stress-free
movement of materials
We transport and track inner
office materials between
buildings, labs or offices
across your campus.

9. 7
Call Center Services
& Help Desk
One call does it all
Make only one call for
everything from burnt out light
bulbs to spills or equipment
malfunctions. We are able to
generate work order tickets,
routing them to the appropriate
department, saving your
employees valuable time and
alleviating frustration.
Security
Experienced personnel
ensuring the safety of your
building and employees
Protect your assets and
minimize your corporate
liability from door to
warehouse to parking lot.
Special Events,
Audio/Visual Setup
and Meeting Support
Increase the overall
productivity of your meetings
Whether an internal meeting
or a major conference, we will
manage your rooms from set
up to breakdown including
audio/visual equipment, and
provide a customer-focused
operation.
Warehouse & Data
Storage
Keep clutter from
overwhelming your office
space
Our program includes
information and document
storage, retrieval and disposal
services, and furniture
inventory.
Shipping & Receiving
Leading technologies and
increased productivity
through automation
We will handle, inspect, and
document your packages
through a safe and
expeditious program.
Moves, Adds and
Changes
A smooth, efficient move and
daily space planning
Our facility maintenance
program tracks all employees
and their work spaces, and
helps guide our staff to find
the most efficient move
solutions to keep disruptions
to a minimum.
Reception &
Concierge Services
Let us greet and welcome
your guests
The reception area
establishes the tone and
image of your organization.
We direct guests; manage
your switchboard and
telephone directories; and
manage your parking and
paging systems.
Planning &
Assessment Services
In-depth analysis to appraise
all physical systems
We will help you devise
long-term capital replacement
plans or energy saving
strategies.

10. Table of Services

11. Sodexo’s
Broad
Range
of
Solu2ons
§ Reprographics
Copy
Centers
§ Mail
Room
Management
§ Shipping
Receiving
§ Document
Management
• Archive
Management
• Document
Shredding
§ Conference
Services/Mee2ng
Room
Management
§ Conference
Center
Management
§ Space
Planning
§ Materials
Inventory
Management
Business Services
§ Nutri2on
Wellness
§ Health
Fitness
Center
Management
§ Diversity
Educa2on
Awareness
§ SodexoMAGIC
§ Travel
Concierge
(CIRCLES)
§ Tutor.com
§ Comfort
Keepers
§ Mo2va2on
Solu2ons
• Recogni2on
Consul2ng
• Esteem
Pass
• Vivabox
People and
Motivational Services
ONE
MANAGEMENT
TEAM
–
DELIVERING
RESULTS
§ Construc2on
Services
§ Energy
Management
§ Energy
Audits
§ Renewable
Energy
§ Truck-­‐based
Services
§ Environmental
Sustainability
Planning
§ Purchasing
(entegra)
§ Training
§ Real
Estate
Services
§ Technology
• Maximo
CMMS
• BAS
Integra2on
• Remote
Monitoring
• Call
Center
• Enterprise
Dashboard
PlaXorm
• Vendor
Management
• Roof
Maintenance
Professional Technical Solutions
Environmental Health Safety
Risk Management
Integrated Technology Platform
§ Manufacturing
Equipment
• Instrument
Quality
Control
§ Crane/Hoist
Maintenance
§ Li[
Trucks
§ Hangar
Doors
§ RCM
§ Compressed
Air
§ Waste
Treatment
§ Conveyor
Systems
§ OM
–
Reac2ve
/
Planned
Maintenance
§ External
Building
Maintenance
§ Interior
Maintenance
§ Elevator
Maintenance
§ Mechanical
/Electrical
Systems
§ Plumbing
§ Industrial
Equipment
Maintenance
§ Asset
Management
§ Building
Automa2on
Systems
Controls
§ Instrument
Calibra2on
§ Water
Systems
§ Central
Plant
§ Security/Access
Control
System
§ Materials
Inventory
Management
§ Data
Center
MEP
ProductionBuilding
Maintenance
Plant
Operations
Traditional Soft
Services
§ Housekeeping
Custodial
§ Cleanroom
§ Recycling
§ Waste
Management
§ Landscaping
Grounds
§ Parking
Roads
§ Laundry
Linen
Services
§ Winter
Services
§ Fire/Life
Safety
Systems
§ Pest
Control
§ Café/Restaurant
• Your
Health
Your
Way
• Simply
to
Go
§ C-­‐Store
§ Catering
§ Home
Meal
Replacement
§ Vending
§ Office
Refreshment
Services
§ Recep2on
Hospitality
Services
HARD
FM
SOFT
FM
INDUSTRIAL
OTHER
SERVICES
AND
SOLUTIONS

12. Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety
Environment (HSE)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations
Maintenance
Space Planning
Data Center

14. Integrated Solutions Drive Efficiencies
Manufacturing
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Conference Rooms.
Meeting Rooms and
Event Management
Plant Cleaning
HVAC
Maintenance
Shipping
Receiving
Plant
Maintenance
Plant Equipment
Maintenance
Interior Building Maintenance
(Lights, Walls, Doors, Etc.)
Hospitality Services
(Foodservice, Catering, Vending.)
Sterile Environment
Management
Warehouse Management,
Storage Equipment
Racking Maintenance
Reception Switchboard
Office Area Cleaning
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Laundry Services
Materials Management, Storage, Mailroom, Reprographics
Transportation, Fleet Vehicle Management
Technology Support
(Help Desk, Data Center,
Archive Management) Landscaping Grounds Keeping
Emergency Generator Service
Light Voltage, Switchgear
Power Distribution
Boiler Operations
Maintenance
Small Building Construction
Water Treatment
Management
Overhead Dock Door Maintenance
Powered Material Handling
Equipment Management
Industrial Gases
Life Safety Systems
Waste Management
Security
(Video Monitoring, Access Control, Guarding, Etc.)
High Voltage, Switchgear
Power Distribution
Elevator Maintenance

16. Integrated Solutions Drive Efficiencies
Data Center
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Housekeeping / Custodial
Batteries Monitoring
Space Planning
Technology Support
Life Safety Systems
Central Plant Operations Maintenance
Building Automation /
Systems Monitoring
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Security
(Video Monitoring, Access Control, Guarding, Etc.)
Waste Management
Clean Environment
Management
Shipping / Receiving
Emergency Generator Service
Light Voltage, Switchgear Power Distribution Materials Management, Mailroom, Reprographics
Elevator Maintenance
High Voltage, Switchgear Power Distribution
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Health Safety
Environment (HSE)
Landscaping Grounds Keeping
Energy Audits
Energy Management
HVAC / Cooling
Systems

17. Case Studies

18. Client’s Perspective
Bayer, Inc., a Canadian subsidiary of Bayer AG,
is an international research-based group with
core businesses in health care, crop science,
and innovative materials. Headquartered in
Toronto, Ontario, Bayer Inc. operates the Bayer
Group’s HealthCare and Material Science
business in Canada with 500 employees, 100
of which are tenants with over 400,000 sq. ft. of
office and distribution space.
Challenge
Bayer was looking for a single source solution for comprehensive
facility services. Through a competitive bid process, Bayer
selected Sodexo as their single service provider believing
that the Sodexo solution would best help Bayer transform the
delivery of their facilities services from a tactical approach to a
holistic proactive integrated model.
Solution
Sodexo manages and delivers more than seventeen services
including construction and project services, building
maintenance, cleaning services, switchboard/reception,
help desk support, after hours support, office services,
cafeteria services, mailroom, shipping and receiving, stores,
groundskeeping, waste management, audio visual services,
space and furniture management, and uniform services. Largest
projects included replacement of all existing 150-400 watt
High Pressure Sodium [HPS] lighting with new, high efficiency
t-5 lighting with motion control sensors along with removal
of obsolete/redundant electrical circuitry. Sodexo designed
replacement of the existing 1 million BTU heating boiler
with smaller, more efficient micro style boilers. First-phase
installation of eco roof refit program using solar/UV reflective
material was completed. Variable Frequency Drives [VFDs] were
installed on the air handling systems. Upgrades were made
to the fire safety program, loading dock door with new safety
technology, and the BMS system.
Outcome
O Projected savings for just one phase of the electrical
replacement project is $15,610 and 141,900 KWH
O Capital forecasting of $1.5M year over year with plan
O Development and implementation of a performance
management structure including KPIs and fee-at-risk/reward
structure
O Completion of outstanding Maintenance Repair Operations
[MRO] work orders is at less than 3%.
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Bayer, Inc., Toronto,
Ontario, Canada
CS0412-5
Case Study

19. Caldwell College is a small Catholic College in Caldwell, New Jersey. Sodexo is Caldwell’s partner in facilities
operations and maintenance. Like many similar colleges, Caldwell had well-built and maintained facilities that
had aged and have not been significantly upgraded in over 50 years and there were few capital dollars available
to attack the aging infrastructure.
Sodexo identified the needed work to help Caldwell renew its buildings and building systems. We performed a
Facilities Capital Action Plan (FCAP) and presented it to the College. Unfortunately, the necessary funding was
not available because the College was experiencing operational budget issues and rising utility costs. In March
2009, Sodexo conducted an energy audit to find out how we could help Caldwell with their energy budget and
also attack some of the needed infrastructure renewal needs. At the same time, Caldwell wanted to begin a
sustainability program aimed at reducing their carbon footprint.
We presented the audit findings in April, 2009 showing a $306,512 annual savings opportunity in their energy
spend, representing a total 23.7% savings. This also equated to a reduction of 3,555 Tonnes CO2, equal to 20.8%
of their current facilities greenhouse gas output. Still, lack of capital to take advantage of this report was a
problem. The College’s financial situation was tightening and in July, 2009 Caldwell asked Sodexo for a 5%
reduction in our operational contract.
Project Management
at Caldwell College

20. The information contained in this document is confidential and proprietary to Sodexo, and cannot be used or re-printed
without permission. © 2012.
In September, 2009 Sodexo presented a solution where Sodexo would use a one-time gift to the college of
$100,000 that had previously been promised as part of a contract extension, and use the money to perform
some of the identified energy projects. The work, completed in January, 2010 realized an annual utility savings of
$35,000 and rebate to client of $18,604 from the local utility company.
Seeing the success of this first set of projects, the client asked how Sodexo could help the College accomplish
more of the identified energy savings work. With the help of Sodexo Finance and Legal departments, we were
able to present the client with a solution where Sodexo would fund the projects, engineer and execute the
work and continue to manage the energy consumption. We built confidence with the College administration,
beginning with the VP of Finance, the President and then the Board. After several presentations and contract
revisions, Sodexo and Caldwell College came to a final agreement in July, 2010.
The final contract amendment resulted in Sodexo making a commitment to invest $1,145,991 to perform
the needed work and the College would pay Sodexo back over the next 8 ½ years, using the achieved energy
savings. It was calculated that the identified projects would save Caldwell $227,728 and Sodexo would guarantee
this performance. The project scope included energy savings projects and another $452,000 worth of other
facility renewal needs for which the college had no available capital.
The projects were completed in December, 2010 and the results for savings for the month of January reported
— Caldwell realized a 40.4% reduction in their energy expenses in January 2011 compared to January 2010
equaling a savings of $56,735.
Additionally, as a result of this group of projects, Caldwell College has raised its commitment to building
and infrastructure needs. Caldwell has committed to fund a five-year plan to begin work on greatly needed
facility renewal. Sodexo and Caldwell will work together to prioritize the needs, engineer the solutions and
manage the work.

21. Project Management at Alfred
I. duPont Hospital for Children
“What makes Sodexo such a good partner is that they are on the same journey we are. Like us, they
are committed to delivering a uniquely satisfying patient and family experience.”
Mark Lorenz
Associate Administrator
The Alfred I. duPont Hospital for Children
FOCUS: Bringing projects in on time and on budget
The Alfred I. duPont Hospital for Children was built in the early 1980s, which meant that all the
major infrastructure systems—boilers, chillers, etc.—were now approaching the twilight of their
operational life.
After turning to a well-known engineering company whose solutions did not fit the hospital’s
time and cost parameters, the hospital then turned to Sodexo to provide emergency power to
the new NICU and CICU within their $2.5 million budget. With Sodexo already managing plant
maintenance and operations, within 6 weeks we were quickly able to redesign the emergency
generation system and install two new generators and switch gear.
After the success of the emergency power project, the hospital was happy to discuss with
Sodexo a number of other potential projects. These projects needed to be prioritized, budgeted
and implemented on a timely basis. Sodexo carried out a detailed assessment of the hospital’s
infrastructure. The resulting 5-year capital plan provided a prioritized blueprint for capital
expenditures, identifying what required immediate attention and what could be deferred.
With the emergency power situation in hand, the hospital’s next most pressing need was a
critical chiller replacement—a project the hospital immediately turned over to Sodexo.
Subsequent projects have included boiler replacements and upgrades, a third emergency
generator, upgraded generator and boiler controls and four air handler refurbishments. To date,
Sodexo has completed seven projects totalling over $14 million—on time and on budget.

22. The information contained in this document is confidential and
proprietary to Sodexo, and cannot be used or re-printed without
permission. ©2012
FOCUS: Developing strong teams to deliver successful
projects
The teamwork between Sodexo’s on-site Director
of Facility Services and Sodexo’s Infrastructure
Renewal Group has been a big part of the success at
duPont Hospital. Sodexo is responsible for the daily
maintenance and operations of approximately 2 million
square feet of space. The knowledge gained through
these daily activities gives the Sodexo team a unique
window into the inner workings of the hospital’s critical
infrastructure systems.
Sodexo also manages utility services and capital
spending at duPont, as well as housekeeping, laundry,
and patient and staff dining.
“People ask me, isn’t it risky to turn over so many
services to a single contractor, I tell them it’s a big
advantage when you have the type of collaborative
partnership we have with Sodexo.”
Paul D. Kempinski
FACHE—Chief Operating Officer
The Alfred I. duPont Hospital for Children
Key Contract FActs
• Serviced by Sodexo since 1996
• 18 On-Site Managers
• 288 Hourly Employees
• Annual Turnover: $23.5M
• Hard Services: $7.3M
• Soft Services: $9.0M
• Utility Services : $7.2M
• 1.8 Million Managed Square
Feet
• 900K Cleanable Square Feet
• 1,050,000 lbs. Linen processed
annually
Service scope
Boiler Plant OM, Chiller Plant
OM, Back-Up Emergency Power
Generation OM, All additional
HVAC Systems OM, Building
Management System OM, Air
Compressors OM, Pneumatic
System OM, Minor Roof Repairs,
General Building Maintenance,
General Painting, Fire System
Inspection PMs, Repair
Maintenance of Voltage Systems
up to 4160 Volts, Laundry Linen,
General Auto Repairs, Regulatory
Compliance, Snow Removal, Capital
Projects $1M, Manage Utilities
$7M, Grounds Landscaping,
Housekeeping/Janitorial, Food
Service, Clinical Nutrition Services
85% of Services are Self-Performed

23. “Sodexo’s regional presence in the Andean region and its business model, service management and
operation, provide benefits both in savings and reliability.”
Carlos Leithon
RESO Director Colombia
FOCUS: Reliability and cost efficiency due to management and self-performance model
Based on our experience performing facilities management services at a high level for IBM in
Chile, IBM had confidence in Sodexo’s ability to take lessons learned and apply best practices in
the delivery of a flexible, quality program elsewhere in Latin America. Sodexo was awarded as
IBM’s facilities management partner under the “Andean Adventure” contract in late 2001.
Sodexo began Andean operations on February 1, 2002, simultaneously in the four Andean
countries.
Sodexo renewed the contract in 2005 and Ecuador and Costa Rica were added to the portfolio.
Through this contract, Sodexo delivers:
• One consolidated regional client report
• One service desk management tool – Sodexo Place
• One regional technical support
• One senior executive single point of contact
• One local point of contact for every country
• Standardized services
Self-Perform at IBM

24. The information contained in this document is confidential and
proprietary to Sodexo, and cannot be used or re-printed without
permission. ©2012
FACT: Sodexo has provided service to IBM since 1991.
Prior to First Andean Tender:
• Countries: 1 (Chile)
• Square Meters: 16,800
• Contract Value/Year: 1,265,000
• Last 2 Years: 2,530,000
First Andean Tender:
• Countries: 4 (Chile, Colombia, Peru, Venezuela)
• Square Meters: 130,948
• Contract Value/Year: 2,595,000
• Two Year Value: 5,190,000
Second Andean/First Latin America Tender:
• Countries: 6 (Chile, Colombia, Ecuador, Peru,
Costa Rica, Venezuela)
• Square Meters: 150,680
• Contract Value/Year: 3,168,000
• Two Year Value: 6,336,000
FACT: 88% of the scope of services self-performed.
FOCUS: Data centers reliability thru local, regional
coordination and standard procedures application.
Support systems maintenance for IBM Data Centers
is key to its core activities. Sodexo’s ability to manage
and self-operate critical maintenance to ensure the
required reliability indicators is key in IBM decisions in
the region.
Key Factors for Success
• Team work at local and regional level
• FM and multi-services integrated offer
• Own service desk and CMMS tool developed –
Sodexo Place
• Flexible services maintaining local approach and
regional standardization.
• Face-to-face account management at local,
regional, and global level
• Technical response specific to each sites’ needs
Key Contract Facts
• 1991– 2000 Sodexo Chile
providing multi services for
IBM
• 2001 Sodexo was awarded
the Andean Zone under a
new concept of Facilities
Management with both hard
and soft services
• 2005 Sodexo was awarded
the Andean Zone with the
exception of Argentina
• 2005–2007 Current contract
covering Chile, Colombia,
Venezuela, Peru, Bolivia and
Ecuador since November
2005. Costa Rica serviced by
Sodexo since 2001
• 12 operating sites
Service scope
Electrical Maintenance, Data Center
Support Maintenance, Plumbing,
HVAC, UPS, Electrical Plants, ATS,
STS, Seward(Sewer?) System, Fire
Alarm Systems, Cleaning, Pest
Control, Waste and Recycling,
Elevators, Landscaping, Locksmith,
Internal Moving, Minor Repairs,
Courier, Conference and Meeting
Rooms.

25. Client’s Perspective
Verdugo Hills Hospital developed an RFP
that covered the entire scope of the hospital
deficiencies with a focus on energy cost savings
and compliance with health and safety codes.
Sodexo had to provide superior program and
price - competing against five other service
providers for this contract. Along with a long-
time, successful client relationship with Sodexo,
Verdugo Hills selected Sodexo for the project
based on their technical competency and
innovation.
Challenge
Verdugo Hills Hospital, a 158-bed hospital, located in
Glendale, CA serves surrounding communities of more
than 376,000 residents. The hospital infrastructure was
outdated, energy costs were continuing to rise, and the
overall comfort for the patients, staff, and visitors was an
ongoing concern.
Solution
The Sodexo Energy and Construction Services team was
faced with a myriad of facility deficiencies and compliance
requirements of CA state hospital regulations. Potential
infrastructure failings were immediately addressed
with the installation of new chillers and cooling towers.
Replacement and re-fitting of air handlers were
re-engineered and installed to improve overall air flow
and cooling capabilities. Lighting retrofit and digital
controls were installed in the entire facility ensuring
energy efficiency and conservation. An overall water
conservation program was developed and implemented,
ensuring compliance with building codes, permits, and
inspections. Sodexo partnered with local engineering
compliance experts, guaranteeing all state and local code
requirements were met.
Outcome
O The project exceeded its guarantee of $311,000 in
annual utility savings.
O The project exceeded its guarantee of $65,000 in
annual operational savings.
O Comfort and air temperature control for the hospital
patients, staff, and visitors was vastly improved.
O Verdugo Hills and Sodexo’s successful partnership
continues with ongoing dialogue on facility asset
improvements and upgrades.
“Sodexo gave us the savings, the
timeline, the financing, and considered
our future on a highly complex project.”
— Leonard LaBella, President and CEO, Verdugo Hills Hospital
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Verdugo Hills Hospital
Case Study
CS0412-4

26. www.sodexoUSA.com
http://bit.ly/sodexosolutions | solutions@sodexo.com | 888 SODEXO7
© Sodexo August 2012.
Why Sodexo?
We welcome and encourage you to contact our existing
clients to get their feedback on our ongoing performance.
We are confident that you will hear that we are a
proactive, innovative, and responsive management
company committed to providing superior services.
We believe Sodexo will be the facilities services partner
to satisfy your requirements and support your needs.
Sodexo has capabilities to move and grow with you and
we are willing to guarantee our service levels and our
results. Our team is focused, experienced, and excited to
have this opportunity, and we are fully confident that we
will exceed your expectations.

27. Integrated
Facilities
Management
Solutions
North America
Self-delivery approach
Intelligent solution design
Industry-leading processes

28. Quality of Life
in the service of performance
In a world facing financial, economic and environmental crises, the issue of quality of life is becoming
even more crucial. At Sodexo, through more than forty years of experience, we have seen that quality
of daily life is not an obvious question for many organizations that are facing an unprecedented accel-
eration in concentration and, therefore change.
The challenge lies in achieving the quality of life that people expect on a day-to-day basis. It is not the
exception that makes the difference, but the “daily” repetition of quality of life moments.
Sodexo’s 431,000 employees around the world use their talent to enable our clients to concentrate on
their profession. Providing a multitude of services, large and small, at a high standard of quality, 365
days a year - this is the “raison d’être” of Sodexo! It is this that is at the heart of a new profession that
carries the name, “Quality of Daily Life Solutions.”
Michel Landel
CEO, Sodexo
key figures
$22.2 billion in consolidated revenues
431,000 employees
22nd largest employer
33,400 sites
1.6 billion square feet under management
50 million consumers served daily
80 countries
Sodexo
in a snapshot
Fiscal 2012
Source: Sodexo at August 31, 2012

29. Integrated Facilities Management Solutions
North America
Self-delivery approach
Intelligent solution design
Industry-leading processes

30. 2
­­We deliver a fully unified approach to Integrated
Facilities Management, which ensures seamless
and consistent delivery throughout the United
States. Sodexo’s greatest value is the ability
to provide integrated solutions consisting of
account management, a high degree of service
self-delivery and robust management of a limited
number of strategic supply partners. Our self-
delivery philosophy ensures focus on productivity,
morale, organizational performance and
operational excellence. We deploy this approach
consistently across all portfolios in a progressive
solution development platform.
Intelligent solution design is the creation of a
customized service delivery platform that can only
be achieved when leveraging a high degree of self-
delivery. Self-delivery provides us the opportunity
to immediately deploy an efficient head-count
model that is supported by a lean, effective
management team.
At Sodexo, we place primary focus on the planning,
scheduling and prioritization of work activities
influenced by industry standards, customer
alignment and service level agreements. Having
the right resources with the appropriate materials
at the right time is paramount. A robust “Workflow
Management” strategy is key to delivering an
industry-leading process.
We typically achieve 5–15% net savings for our
clients; even in cases where they are “second
generation” i.e., they are currently outsourced.
This outsourcing opportunity is the result of
deploying a highly efficient model and an increased
level of self-delivery.
Sodexo is one of the world’s largest employers
with “Quality of daily life” being our core purpose,
we view Facilities Management in very different
terms–compared to traditional approaches – as
we place the user (clients’ employees) at the
center of our service delivery model, thereby
deploying Facilities Management services
directly in support of your corporate objectives. A
partnership with Sodexo will drive a new style of
facilities management services and exceed your
expectations.
The savings we offer our clients come from a
number of strategies–our approach to self-
perform as many facilities services as possible has
shown 8–15% savings in some accounts. In other
cases, customers may see a savings of 5–7% in
previously outsourced services. Sodexo is the only
dedicated U.S. Facilities Management provider that
offers clients the following unique qualities.
Self-delivery
• Efficient deployment of labor drives
immediate cost savings on deployment
• Streamlined organizational structure
leverages strategic supply partners and
minimizes inefficient profit-on-profit nature
of traditional IFM standard i.e. management
models
• Streamlined managerial structure leverages
corporate centers of excellence and reduces
the need for large financial (accounts payable)
management or sourcing teams
• Cross-utilization of resources provides an
increased labor pool with built-in back-up
staff that is trained and immediately able to
contribute
• Safer working environments with minimized
external supplier support deploy a Sodexo
team trained to a consistent, high standard of
HSE
Model Leverage – Our model seamlessly
accommodates portfolio changes managed
efficiently with existing teams
Pricing Structures - Total flexibility with contract
pricing structures – fixed price, management fee,
gross maximum price, etc.
Strategic Sourcing - Reduced number of key
supply partners plus our significant buying
leverage ensures the fewest possible on-site
suppliers delivering at the best possible price.
Geographic Coverage - National on-site solutions
model can deploy at any site in the U.S. i.e., we
provide comprehensive U.S. coverage
Use of Technology - Use of technology to
streamline operations provides Web-accessible
technologies, more accuracy in data collection and
faster response times
Training Opportunities - Consistency in
communication, training, and reporting across all
sites reduces redundancy

31. 3
Our Expertise Worldwide
Sodexo was founded in 1966 and has
grown from a small operation in
Marseilles, France to the world’s
leading integrated facilities
management (IFM) organization
today. Sodexo is the only company
that operates a truly integrated
facility management model. We
deliver services to all manner of
facilities at a local, regional and global
level for many of the world’s leading
companies.
Our Expertise in North
America
Our proven systems and
programs are in place in office
buildings, warehouses, high-
technology centers, computer
facilities, manufacturing and
testing facilities, as well as
research and development centers.
Diverse Strategic Partner
Sodexo operates two key strategic partnerships in
the United States. Both of which deliver Tier 1 MWBE
spend.
SodexoMAGIC, LLC is a
joint venture between
Sodexo Operations, LLC.
and Magic Food Provision,
LLC, a subsidiary of Magic
Johnson Enterprises, the
majority owner.
NMS Security is a division
of NANA Management
Services (NMS) who is
jointly owned by NANA
Development Corporation
and Sodexo USA.
• $8 billion in revenues in North America including:
• $1.6 billion in core IFM services
• 550 million sq. ft. under management
• Comprehensive U.S. coverage
• More than 25,000 workplace, technical and
support staff
• Leader in diversity and inclusion
• $22.2 billion in revenues
• $4.7 billion in core IFM services
• 1.16 billion sq. ft. under management
• Market presence in 80 countries
• 413,000 employees at 33.400 client locations
• 22nd largest employer worldwide
Sodexo Ranked on IAOP’s “Global
Outsourcing 100” for 7 years in a row
IAOP ranked Sodexo #3 in 2010 and 2011.
Additionally we have received the top
ranking in the services categories,
including “Facility Services” and “Real
Estate Asset Management.”
Companies were ranked according to
18 criteria, including revenue, growth,
number of employees, technical and
business certifications, the track record of
the management team, and the quality of
customer service.

32. 4
Core Competencies
Providing solutions for multi-service, portfolio operations is a core competency of Sodexo. Improved
internal controls and operational standardization are realized when a uniformed program is implemented
and executed at all client locations.
With solutions that can be deployed at a single site or across the globe, our clients have a consistent
program based on standard operating procedures (SOPs), stringent quality measures, latest technologies
and well-trained employees.
Our Services
Transition - Ensures the smooth implementation of our
solutions across people, processes technologies.
Hard Services - Technical and maintenance solutions are
designed to optimize operational efficiencies and support the
environmental health and safety of the staff and visitors at
your facilities.
Soft Services - To drive productivity of your employees and
drive increased image value of your organization, soft services
are built around the users–within the working environment–
and include janitorial, help desk, reception, landscaping, mail
room services and security.
Critical Environment Management - To prevent loss of
important data, production output and vital services, we
provide skills, processes and technology to support 24/7/365
uptime of critical facilities such as data centers, logistics and
production systems.
Supply Chain Management - By leveraging our strategic
suppliers, we deliver value through best-in-class innovation
and cost savings.
Strategic Planning - This cross-functional process,
organizations derive efficiency and true integration through a
single view of the entire portfolio.
Comprehensive Facilities
Expertise in North
America:
• 314 Engineers
• 176 Electricians
• 19,000 Janitorial staff
• 148 Plumbers
• 2,400 Maintenance staff
• 80 Carpenters
• 160 Mail Attendants
• 1,050 Groundskeepers
• 1,044 Floor Care
• 240 Customer Service/
Help
• 690 Management/
Supervisors

33. 5
Your Benefits
Integration - By acting as an extension of your team, our delivery approach leverages resources and
expertise to help you deliver high-performance facilities, wherever you are in the United States or globally.
Cost Savings - Through collaborative interaction, savings opportunities can be identified and implemented
within your facility operations. Savings can be achieved through a broad range of initiatives – self-delivery,
streamlined portfolio management, deployment of strategic suppliers, bulk purchasing, standardizing
processes, effective energy management, portfolio re-engineering, etc.
Risk Mitigation - Reducing facility downtime and risks are possible through proactive analyses,
contingency/continuity planning measures, and the implementation of effective preventative maintenance
programs.
Accountability - Our performance-measurement approach ensures accountability, transparency, and
client satisfaction. Metrics include downtime at critical sites, safety track records, help desk response
times, end-user satisfaction, etc.
Results Through Innovation - Innovative facilities management practices, procedures, tools, and
technologies to support service delivery are utilized to ensure results. These are often developed in
partnership with clients.
Technology-enhanced Service Delivery - Clients benefit from our proprietary technology for real-time
online access to portfolio information customized to meet specific needs.
Geography - Our regional corporate offices provide management and technical expertise to our on-site
operators. This allows delivery at any site and at any location across the U.S. and provides quality and
consistency of services at site and account level.
Integrated Solutions Drive Efficiencies
Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety
Environment (HSE)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations
Maintenance
Space Planning
Data Center

34. 6
Building Operations
Maintenance
Stringent safety standards
and operational efficiency
Through standardized
processes and state-of-the-
art technology, our building
maintenance management
system is designed to
take responsibility for your
services, resources, and
assets while improving work
methods.
Housekeeping
Custodial
Quality controls and
consistently high performance
levels
Well-trained employees,
and exclusive cleaning
products and equipment
deliver measurable targets
in cleanliness, safety, and
sanitation.
Landscaping
Grounds
Certified staff
All-season, environmentally
safe programs for turf
management; mowing and
edging; soil composition
testing and fertilization; pest
and disease control; irrigation
installation and maintenance;
tree and shrub care; flower
care; walkways; parking lot
and road maintenance; snow
and ice removal; and interior
plant care.
Mail Management
Tailored solutions through
an organized, disciplined
approach
We will streamline your
operations from package,
pick up, consolidate, process,
deliver, expedite, and track.
Reprographics
Copy Centers
Optimum uptime, quality
checks, and cost-effective
services
From printing, collating,
binding, and tabs, to
document storage, we will
improve your production
needs and equipment.
Materials Delivery
and Moves Store
Room Inventory
Hassle-free, stress-free
movement of materials
We transport and track inner
office materials between
buildings, labs or offices
across your campus.

35. 7
Call Center Services
Help Desk
One call does it all
Make only one call for
everything from burnt out light
bulbs to spills or equipment
malfunctions. We are able to
generate work order tickets,
routing them to the appropriate
department, saving your
employees valuable time and
alleviating frustration.
Security
Experienced personnel
ensuring the safety of your
building and employees
Protect your assets and
minimize your corporate
liability from door to
warehouse to parking lot.
Special Events,
Audio/Visual Setup
and Meeting Support
Increase the overall
productivity of your meetings
Whether an internal meeting
or a major conference, we will
manage your rooms from set
up to breakdown including
audio/visual equipment, and
provide a customer-focused
operation.
Warehouse Data
Storage
Keep clutter from
overwhelming your office
space
Our program includes
information and document
storage, retrieval and disposal
services, and furniture
inventory.
Shipping Receiving
Leading technologies and
increased productivity
through automation
We will handle, inspect, and
document your packages
through a safe and
expeditious program.
Moves, Adds and
Changes
A smooth, efficient move and
daily space planning
Our facility maintenance
program tracks all employees
and their work spaces, and
helps guide our staff to find
the most efficient move
solutions to keep disruptions
to a minimum.
Reception
Concierge Services
Let us greet and welcome
your guests
The reception area
establishes the tone and
image of your organization.
We direct guests; manage
your switchboard and
telephone directories; and
manage your parking and
paging systems.
Planning
Assessment Services
In-depth analysis to appraise
all physical systems
We will help you devise
long-term capital replacement
plans or energy saving
strategies.

36. Table of Services

37. Sodexo’s
Broad
Range
of
Solu2ons
§ Reprographics
Copy
Centers
§ Mail
Room
Management
§ Shipping
Receiving
§ Document
Management
• Archive
Management
• Document
Shredding
§ Conference
Services/Mee2ng
Room
Management
§ Conference
Center
Management
§ Space
Planning
§ Materials
Inventory
Management
Business Services
§ Nutri2on
Wellness
§ Health
Fitness
Center
Management
§ Diversity
Educa2on
Awareness
§ SodexoMAGIC
§ Travel
Concierge
(CIRCLES)
§ Tutor.com
§ Comfort
Keepers
§ Mo2va2on
Solu2ons
• Recogni2on
Consul2ng
• Esteem
Pass
• Vivabox
People and
Motivational Services
ONE
MANAGEMENT
TEAM
–
DELIVERING
RESULTS
§ Construc2on
Services
§ Energy
Management
§ Energy
Audits
§ Renewable
Energy
§ Truck-­‐based
Services
§ Environmental
Sustainability
Planning
§ Purchasing
(entegra)
§ Training
§ Real
Estate
Services
§ Technology
• Maximo
CMMS
• BAS
Integra2on
• Remote
Monitoring
• Call
Center
• Enterprise
Dashboard
PlaXorm
• Vendor
Management
• Roof
Maintenance
Professional Technical Solutions
Environmental Health Safety
Risk Management
Integrated Technology Platform
§ Manufacturing
Equipment
• Instrument
Quality
Control
§ Crane/Hoist
Maintenance
§ Li[
Trucks
§ Hangar
Doors
§ RCM
§ Compressed
Air
§ Waste
Treatment
§ Conveyor
Systems
§ OM
–
Reac2ve
/
Planned
Maintenance
§ External
Building
Maintenance
§ Interior
Maintenance
§ Elevator
Maintenance
§ Mechanical
/Electrical
Systems
§ Plumbing
§ Industrial
Equipment
Maintenance
§ Asset
Management
§ Building
Automa2on
Systems
Controls
§ Instrument
Calibra2on
§ Water
Systems
§ Central
Plant
§ Security/Access
Control
System
§ Materials
Inventory
Management
§ Data
Center
MEP
ProductionBuilding
Maintenance
Plant
Operations
Traditional Soft
Services
§ Housekeeping
Custodial
§ Cleanroom
§ Recycling
§ Waste
Management
§ Landscaping
Grounds
§ Parking
Roads
§ Laundry
Linen
Services
§ Winter
Services
§ Fire/Life
Safety
Systems
§ Pest
Control
§ Café/Restaurant
• Your
Health
Your
Way
• Simply
to
Go
§ C-­‐Store
§ Catering
§ Home
Meal
Replacement
§ Vending
§ Office
Refreshment
Services
§ Recep2on
Hospitality
Services
HARD
FM
SOFT
FM
INDUSTRIAL
OTHER
SERVICES
AND
SOLUTIONS

38. Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety
Environment (HSE)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations
Maintenance
Space Planning
Data Center

39. Integrated Solutions Drive Efficiencies
Manufacturing
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Conference Rooms.
Meeting Rooms and
Event Management
Plant Cleaning
HVAC
Maintenance
Shipping
Receiving
Plant
Maintenance
Plant Equipment
Maintenance
Interior Building Maintenance
(Lights, Walls, Doors, Etc.)
Hospitality Services
(Foodservice, Catering, Vending.)
Sterile Environment
Management
Warehouse Management,
Storage Equipment
Racking Maintenance
Reception Switchboard
Office Area Cleaning
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Laundry Services
Materials Management, Storage, Mailroom, Reprographics
Transportation, Fleet Vehicle Management
Technology Support
(Help Desk, Data Center,
Archive Management) Landscaping Grounds Keeping
Emergency Generator Service
Light Voltage, Switchgear
Power Distribution
Boiler Operations
Maintenance
Small Building Construction
Water Treatment
Management
Overhead Dock Door Maintenance
Powered Material Handling
Equipment Management
Industrial Gases
Life Safety Systems
Waste Management
Security
(Video Monitoring, Access Control, Guarding, Etc.)
High Voltage, Switchgear
Power Distribution
Elevator Maintenance

40. Integrated Solutions Drive Efficiencies
Data Center
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Housekeeping / Custodial
Batteries Monitoring
Space Planning
Technology Support
Life Safety Systems
Central Plant Operations Maintenance
Building Automation /
Systems Monitoring
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Security
(Video Monitoring, Access Control, Guarding, Etc.)
Waste Management
Clean Environment
Management
Shipping / Receiving
Emergency Generator Service
Light Voltage, Switchgear Power Distribution Materials Management, Mailroom, Reprographics
Elevator Maintenance
High Voltage, Switchgear Power Distribution
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Health Safety
Environment (HSE)
Landscaping Grounds Keeping
Energy Audits
Energy Management
HVAC / Cooling
Systems

41. Case Studies

42. Client’s Perspective
Bayer, Inc., a Canadian subsidiary of Bayer AG,
is an international research-based group with
core businesses in health care, crop science,
and innovative materials. Headquartered in
Toronto, Ontario, Bayer Inc. operates the Bayer
Group’s HealthCare and Material Science
business in Canada with 500 employees, 100
of which are tenants with over 400,000 sq. ft. of
office and distribution space.
Challenge
Bayer was looking for a single source solution for comprehensive
facility services. Through a competitive bid process, Bayer
selected Sodexo as their single service provider believing
that the Sodexo solution would best help Bayer transform the
delivery of their facilities services from a tactical approach to a
holistic proactive integrated model.
Solution
Sodexo manages and delivers more than seventeen services
including construction and project services, building
maintenance, cleaning services, switchboard/reception,
help desk support, after hours support, office services,
cafeteria services, mailroom, shipping and receiving, stores,
groundskeeping, waste management, audio visual services,
space and furniture management, and uniform services. Largest
projects included replacement of all existing 150-400 watt
High Pressure Sodium [HPS] lighting with new, high efficiency
t-5 lighting with motion control sensors along with removal
of obsolete/redundant electrical circuitry. Sodexo designed
replacement of the existing 1 million BTU heating boiler
with smaller, more efficient micro style boilers. First-phase
installation of eco roof refit program using solar/UV reflective
material was completed. Variable Frequency Drives [VFDs] were
installed on the air handling systems. Upgrades were made
to the fire safety program, loading dock door with new safety
technology, and the BMS system.
Outcome
O Projected savings for just one phase of the electrical
replacement project is $15,610 and 141,900 KWH
O Capital forecasting of $1.5M year over year with plan
O Development and implementation of a performance
management structure including KPIs and fee-at-risk/reward
structure
O Completion of outstanding Maintenance Repair Operations
[MRO] work orders is at less than 3%.
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Bayer, Inc., Toronto,
Ontario, Canada
CS0412-5
Case Study

43. Caldwell College is a small Catholic College in Caldwell, New Jersey. Sodexo is Caldwell’s partner in facilities
operations and maintenance. Like many similar colleges, Caldwell had well-built and maintained facilities that
had aged and have not been significantly upgraded in over 50 years and there were few capital dollars available
to attack the aging infrastructure.
Sodexo identified the needed work to help Caldwell renew its buildings and building systems. We performed a
Facilities Capital Action Plan (FCAP) and presented it to the College. Unfortunately, the necessary funding was
not available because the College was experiencing operational budget issues and rising utility costs. In March
2009, Sodexo conducted an energy audit to find out how we could help Caldwell with their energy budget and
also attack some of the needed infrastructure renewal needs. At the same time, Caldwell wanted to begin a
sustainability program aimed at reducing their carbon footprint.
We presented the audit findings in April, 2009 showing a $306,512 annual savings opportunity in their energy
spend, representing a total 23.7% savings. This also equated to a reduction of 3,555 Tonnes CO2, equal to 20.8%
of their current facilities greenhouse gas output. Still, lack of capital to take advantage of this report was a
problem. The College’s financial situation was tightening and in July, 2009 Caldwell asked Sodexo for a 5%
reduction in our operational contract.
Project Management
at Caldwell College

44. The information contained in this document is confidential and proprietary to Sodexo, and cannot be used or re-printed
without permission. © 2012.
In September, 2009 Sodexo presented a solution where Sodexo would use a one-time gift to the college of
$100,000 that had previously been promised as part of a contract extension, and use the money to perform
some of the identified energy projects. The work, completed in January, 2010 realized an annual utility savings of
$35,000 and rebate to client of $18,604 from the local utility company.
Seeing the success of this first set of projects, the client asked how Sodexo could help the College accomplish
more of the identified energy savings work. With the help of Sodexo Finance and Legal departments, we were
able to present the client with a solution where Sodexo would fund the projects, engineer and execute the
work and continue to manage the energy consumption. We built confidence with the College administration,
beginning with the VP of Finance, the President and then the Board. After several presentations and contract
revisions, Sodexo and Caldwell College came to a final agreement in July, 2010.
The final contract amendment resulted in Sodexo making a commitment to invest $1,145,991 to perform
the needed work and the College would pay Sodexo back over the next 8 ½ years, using the achieved energy
savings. It was calculated that the identified projects would save Caldwell $227,728 and Sodexo would guarantee
this performance. The project scope included energy savings projects and another $452,000 worth of other
facility renewal needs for which the college had no available capital.
The projects were completed in December, 2010 and the results for savings for the month of January reported
— Caldwell realized a 40.4% reduction in their energy expenses in January 2011 compared to January 2010
equaling a savings of $56,735.
Additionally, as a result of this group of projects, Caldwell College has raised its commitment to building
and infrastructure needs. Caldwell has committed to fund a five-year plan to begin work on greatly needed
facility renewal. Sodexo and Caldwell will work together to prioritize the needs, engineer the solutions and
manage the work.

45. Project Management at Alfred
I. duPont Hospital for Children
“What makes Sodexo such a good partner is that they are on the same journey we are. Like us, they
are committed to delivering a uniquely satisfying patient and family experience.”
Mark Lorenz
Associate Administrator
The Alfred I. duPont Hospital for Children
FOCUS: Bringing projects in on time and on budget
The Alfred I. duPont Hospital for Children was built in the early 1980s, which meant that all the
major infrastructure systems—boilers, chillers, etc.—were now approaching the twilight of their
operational life.
After turning to a well-known engineering company whose solutions did not fit the hospital’s
time and cost parameters, the hospital then turned to Sodexo to provide emergency power to
the new NICU and CICU within their $2.5 million budget. With Sodexo already managing plant
maintenance and operations, within 6 weeks we were quickly able to redesign the emergency
generation system and install two new generators and switch gear.
After the success of the emergency power project, the hospital was happy to discuss with
Sodexo a number of other potential projects. These projects needed to be prioritized, budgeted
and implemented on a timely basis. Sodexo carried out a detailed assessment of the hospital’s
infrastructure. The resulting 5-year capital plan provided a prioritized blueprint for capital
expenditures, identifying what required immediate attention and what could be deferred.
With the emergency power situation in hand, the hospital’s next most pressing need was a
critical chiller replacement—a project the hospital immediately turned over to Sodexo.
Subsequent projects have included boiler replacements and upgrades, a third emergency
generator, upgraded generator and boiler controls and four air handler refurbishments. To date,
Sodexo has completed seven projects totalling over $14 million—on time and on budget.

46. The information contained in this document is confidential and
proprietary to Sodexo, and cannot be used or re-printed without
permission. ©2012
FOCUS: Developing strong teams to deliver successful
projects
The teamwork between Sodexo’s on-site Director
of Facility Services and Sodexo’s Infrastructure
Renewal Group has been a big part of the success at
duPont Hospital. Sodexo is responsible for the daily
maintenance and operations of approximately 2 million
square feet of space. The knowledge gained through
these daily activities gives the Sodexo team a unique
window into the inner workings of the hospital’s critical
infrastructure systems.
Sodexo also manages utility services and capital
spending at duPont, as well as housekeeping, laundry,
and patient and staff dining.
“People ask me, isn’t it risky to turn over so many
services to a single contractor, I tell them it’s a big
advantage when you have the type of collaborative
partnership we have with Sodexo.”
Paul D. Kempinski
FACHE—Chief Operating Officer
The Alfred I. duPont Hospital for Children
Key Contract FActs
• Serviced by Sodexo since 1996
• 18 On-Site Managers
• 288 Hourly Employees
• Annual Turnover: $23.5M
• Hard Services: $7.3M
• Soft Services: $9.0M
• Utility Services : $7.2M
• 1.8 Million Managed Square
Feet
• 900K Cleanable Square Feet
• 1,050,000 lbs. Linen processed
annually
Service scope
Boiler Plant OM, Chiller Plant
OM, Back-Up Emergency Power
Generation OM, All additional
HVAC Systems OM, Building
Management System OM, Air
Compressors OM, Pneumatic
System OM, Minor Roof Repairs,
General Building Maintenance,
General Painting, Fire System
Inspection PMs, Repair
Maintenance of Voltage Systems
up to 4160 Volts, Laundry Linen,
General Auto Repairs, Regulatory
Compliance, Snow Removal, Capital
Projects $1M, Manage Utilities
$7M, Grounds Landscaping,
Housekeeping/Janitorial, Food
Service, Clinical Nutrition Services
85% of Services are Self-Performed

47. “Sodexo’s regional presence in the Andean region and its business model, service management and
operation, provide benefits both in savings and reliability.”
Carlos Leithon
RESO Director Colombia
FOCUS: Reliability and cost efficiency due to management and self-performance model
Based on our experience performing facilities management services at a high level for IBM in
Chile, IBM had confidence in Sodexo’s ability to take lessons learned and apply best practices in
the delivery of a flexible, quality program elsewhere in Latin America. Sodexo was awarded as
IBM’s facilities management partner under the “Andean Adventure” contract in late 2001.
Sodexo began Andean operations on February 1, 2002, simultaneously in the four Andean
countries.
Sodexo renewed the contract in 2005 and Ecuador and Costa Rica were added to the portfolio.
Through this contract, Sodexo delivers:
• One consolidated regional client report
• One service desk management tool – Sodexo Place
• One regional technical support
• One senior executive single point of contact
• One local point of contact for every country
• Standardized services
Self-Perform at IBM

48. The information contained in this document is confidential and
proprietary to Sodexo, and cannot be used or re-printed without
permission. ©2012
FACT: Sodexo has provided service to IBM since 1991.
Prior to First Andean Tender:
• Countries: 1 (Chile)
• Square Meters: 16,800
• Contract Value/Year: 1,265,000
• Last 2 Years: 2,530,000
First Andean Tender:
• Countries: 4 (Chile, Colombia, Peru, Venezuela)
• Square Meters: 130,948
• Contract Value/Year: 2,595,000
• Two Year Value: 5,190,000
Second Andean/First Latin America Tender:
• Countries: 6 (Chile, Colombia, Ecuador, Peru,
Costa Rica, Venezuela)
• Square Meters: 150,680
• Contract Value/Year: 3,168,000
• Two Year Value: 6,336,000
FACT: 88% of the scope of services self-performed.
FOCUS: Data centers reliability thru local, regional
coordination and standard procedures application.
Support systems maintenance for IBM Data Centers
is key to its core activities. Sodexo’s ability to manage
and self-operate critical maintenance to ensure the
required reliability indicators is key in IBM decisions in
the region.
Key Factors for Success
• Team work at local and regional level
• FM and multi-services integrated offer
• Own service desk and CMMS tool developed –
Sodexo Place
• Flexible services maintaining local approach and
regional standardization.
• Face-to-face account management at local,
regional, and global level
• Technical response specific to each sites’ needs
Key Contract Facts
• 1991– 2000 Sodexo Chile
providing multi services for
IBM
• 2001 Sodexo was awarded
the Andean Zone under a
new concept of Facilities
Management with both hard
and soft services
• 2005 Sodexo was awarded
the Andean Zone with the
exception of Argentina
• 2005–2007 Current contract
covering Chile, Colombia,
Venezuela, Peru, Bolivia and
Ecuador since November
2005. Costa Rica serviced by
Sodexo since 2001
• 12 operating sites
Service scope
Electrical Maintenance, Data Center
Support Maintenance, Plumbing,
HVAC, UPS, Electrical Plants, ATS,
STS, Seward(Sewer?) System, Fire
Alarm Systems, Cleaning, Pest
Control, Waste and Recycling,
Elevators, Landscaping, Locksmith,
Internal Moving, Minor Repairs,
Courier, Conference and Meeting
Rooms.

49. Client’s Perspective
Verdugo Hills Hospital developed an RFP
that covered the entire scope of the hospital
deficiencies with a focus on energy cost savings
and compliance with health and safety codes.
Sodexo had to provide superior program and
price - competing against five other service
providers for this contract. Along with a long-
time, successful client relationship with Sodexo,
Verdugo Hills selected Sodexo for the project
based on their technical competency and
innovation.
Challenge
Verdugo Hills Hospital, a 158-bed hospital, located in
Glendale, CA serves surrounding communities of more
than 376,000 residents. The hospital infrastructure was
outdated, energy costs were continuing to rise, and the
overall comfort for the patients, staff, and visitors was an
ongoing concern.
Solution
The Sodexo Energy and Construction Services team was
faced with a myriad of facility deficiencies and compliance
requirements of CA state hospital regulations. Potential
infrastructure failings were immediately addressed
with the installation of new chillers and cooling towers.
Replacement and re-fitting of air handlers were
re-engineered and installed to improve overall air flow
and cooling capabilities. Lighting retrofit and digital
controls were installed in the entire facility ensuring
energy efficiency and conservation. An overall water
conservation program was developed and implemented,
ensuring compliance with building codes, permits, and
inspections. Sodexo partnered with local engineering
compliance experts, guaranteeing all state and local code
requirements were met.
Outcome
O The project exceeded its guarantee of $311,000 in
annual utility savings.
O The project exceeded its guarantee of $65,000 in
annual operational savings.
O Comfort and air temperature control for the hospital
patients, staff, and visitors was vastly improved.
O Verdugo Hills and Sodexo’s successful partnership
continues with ongoing dialogue on facility asset
improvements and upgrades.
“Sodexo gave us the savings, the
timeline, the financing, and considered
our future on a highly complex project.”
— Leonard LaBella, President and CEO, Verdugo Hills Hospital
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Verdugo Hills Hospital
Case Study
CS0412-4

50. www.sodexoUSA.com
http://bit.ly/sodexosolutions | solutions@sodexo.com | 888 SODEXO7
© Sodexo August 2012.
Why Sodexo?
We welcome and encourage you to contact our existing
clients to get their feedback on our ongoing performance.
We are confident that you will hear that we are a
proactive, innovative, and responsive management
company committed to providing superior services.
We believe Sodexo will be the facilities services partner
to satisfy your requirements and support your needs.
Sodexo has capabilities to move and grow with you and
we are willing to guarantee our service levels and our
results. Our team is focused, experienced, and excited to
have this opportunity, and we are fully confident that we
will exceed your expectations.