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What Is Salesforce? | Salesforce Training - What Does Salesforce Do? | Salesforce Tutorial | Edureka

This Edureka Salesforce Tutorial slides for beginners will take you through why Salesforce became popular, what is Salesforce, Salesforce products along with a Salesforce use case. This Salesforce tutorial video is ideal for beginners to learn what is Salesforce. You can read the blog here: https://goo.gl/rEHG4a

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What Is Salesforce? | Salesforce Training - What Does Salesforce Do? | Salesforce Tutorial | Edureka

  1. 1. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training
  2. 2. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training What will you learn today? Salesforce Products & Services Why Choose Salesforce Use Case: HCL What Is Salesforce Today? 1 3 2 4
  3. 3. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce Started Off As A CRM Platform (SaaS)
  4. 4. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Deal Tracking Product planning, manufacturing and shipping Contact, Lead and Opportunity Management CRM What Is CRM?
  5. 5. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Traditional CRM vs Salesforce CRM SALESFORCE CRM Lower Cost Hosted on company’s own server Takes months or even years to set up Difficult to understand and use Hosted on the cloud Can be set up in few days or weeks Easy to use and understand TRADITIONAL CRM High Cost
  6. 6. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce As A PaaS Company
  7. 7. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Legacy Systems
  8. 8. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce Developer Platform
  9. 9. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training What Is Salesforce Today?
  10. 10. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce Today
  11. 11. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce By The Numbers Customers Applications Installations CRM Market Share AppExchange Usage 70% Of Customers 150,000 19.7% 2,700 3 Million
  12. 12. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce Architecture
  13. 13. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Multi-Tenant Architecture MULTI-TENANT ARCHITECTURE Common Application for all Clients  Single instance of a software serves multiple tenants.  Economical because resources and maintenance are shared.  All data for all customers is stored in a single database schema.  Provider has to update only one application and changes will get updated for all the clients.
  14. 14. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Meta-Data Architecture  Salesforce platform uses a metadata-driven development model.  Functionalities of an app are defined as metadata in a database.  Allows developers to concentrate only on building the application.  This increases developer’s productivity. Polymorphic Application
  15. 15. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Services And Products Offered By Salesforce
  16. 16. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Services And Products Offered By Salesforce
  17. 17. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Services And Products Offered By Salesforce 2. Marketing Cloud 3. Service Cloud 1. Sales Cloud Barclays Barclays uses sales cloud to track broker relationships and the type and volume of mortgage deals. Financial Times Financial times uses marketing cloud to monitor and engage with social customers. Schneider Electric With service cloud, over 4,000 service agents solve over 10 million cases each year.
  18. 18. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Services And Products Offered By Salesforce 5. Community Cloud 6. App Cloud 4. Analytics Cloud Houghton Mifflin Harcourt Analytics cloud is helping HMH to visualize data, uncover new insights and immediately take actions. Pegasus Solutions Pegasus is using community cloud to let vendors connect directly with resellers, distributors, and partners to increase their sales. Coco-Cola Coco-Cola is powering multiple parts of its business with custom apps built on app cloud.
  19. 19. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Services And Products Offered By Salesforce 8. IoT Cloud 9. Health Cloud 7. Commerce Cloud Poppin Commerce Cloud has helped Poppin unify B2B and B2C shopping experience. Philips The IoT cloud is used by company’s “Digital Accelerator” lab to develop connected products. Centura Health Health Cloud is helping Centura Health to understand patients beyond their charts.
  20. 20. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Services And Products Offered By Salesforce 11. Chatter 10. Salesforce1 ScanBizCards Britannica Encyclopedia Using chatter, Britannica is able to log customer feedback in real time and integrate it in product development process. Salesforce1 is enabling ScanBizCards users to export a scanned card as a contact or lead.
  21. 21. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Salesforce Use Case - HCL
  22. 22. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Challenges HCL Faced HCL wanted to move from legacy .NET platform called SFA for customer record management to a flexible platform. HCL wanted to migrate to cater frequently changing business requirements. HCL wanted to overcome the challenges of data redundancy and inconsistency caused by many applications.
  23. 23. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Overcame Their Challenges Using Salesforce By Implementing…
  24. 24. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Use-Case Solution Account ManagementLead Management Contact Management Integration with Other Applications Opportunity Management
  25. 25. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Use-Case Solution Account Management Contact Management Opportunity Management Integration with Other Applications Inbuilt solution to capture, assign and convert leads from internal sources. Lead Management
  26. 26. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Use-Case Solution Integration with Other Applications Opportunity Management Inbuilt solution to capture, assign and convert leads from internal sources. Lead Management Account Management Contact Management Inbuilt solution for real-time search of customer details.
  27. 27. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Use-Case Solution Integration with Other Applications Opportunity Management Inbuilt solution to capture, assign and convert leads from internal sources. Lead Management Account Management Inbuilt solution for real-time search of customer details. Custom features to manage data flow after account conversion. Contact Management
  28. 28. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Use-Case Solution Integration with Other Applications Custom features to enable product pricing & create discounts to target their opportunities. Opportunity Management Inbuilt solution to capture, assign and convert leads from internal sources. Lead Management Account Management Inbuilt solution for real-time search of customer details. Custom features to manage data flow after account conversion. Contact Management
  29. 29. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training HCL Use-Case Solution Used Salesforce to integrate with SAP, ODS & BI. Integration with Other Applications Custom features to enable product pricing & create discounts to target their opportunities. Opportunity Management Inbuilt solution to capture, assign and convert leads from internal sources. Lead Management Account Management Inbuilt solution for real-time search of customer details. Custom features to manage data flow after account conversion. Contact Management
  30. 30. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training How did HCL benefit by choosing Salesforce? Salesforce cloud platform enabled rapid deployment and brought about performance efficiency. Salesforce Sales Cloud helped HCL develop a single application to standardize sales processes. Salesforce App Cloud improved governance in areas like security and data integrity. Ease of integration with 3rd party application improved productivity by 3-4 percent. 1 2 3 4
  31. 31. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training Course Details Go to www.edureka.co/salesforce-foundation-combo Get Edureka Certified In Salesforce Today! What our learners have to say about us! Zakiuddin says, “I am very thankful to the instructors and support team who are helping the students to achieve their goals in all the necessary and possible accepts. I, being an operations manager will recommend Edureka as an exceptional place to learn.” Jonathan Tribhuwan, Sr. Lead Associate says, “The instructors have deep knowledge and simple ways to educate us. I especially liked the way they take us through the SFDC platform instead of playing through the PPT.” Madhu Chetan, Siebel Consultant at Medtronic says, “Salesforce class was interactive and the instructor was knowledgeable. Customer support is really good and course content is well documented.”
  32. 32. www.edureka.co/salesforce-foundation-comboEdureka’s Salesforce Certification Training

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