SSCG Operation Consulting Services helps clients transform operations, products and services, drive customer engagement, improve quality and efficiency and lower cost.

1. Operation Management Services
We help clients operate efficiently effective,
improve performance and excellence
1

2. Contents
 About SSCG 3
 Operations Consulting 5
 Transforming and Reimagining Operations 6
 SSCG Operation Services 7
 Operational Excellence 9
 Business Excellence and Competitiveness 11
 Business Process and Model Transformation 13
 Operational Risk, Compliance and Controls 15
 Project Portfolio Management 17
 Product and Service Quality Development 19
 SSCG Approach 21
.
2

3. As global management consulting and professional firm.
We provide advisory, consulting and operation support
across the public sector, private, business services,
automotive , oil and gas, and manufacturing sectors.
SSCG solutions are designed to help clients make
distinctive transformations , drive sustainable growth with
increased trust, confidence and greater collaboration.
We provide informed perspective on the issues faced by
companies. The insights and quality solutions delivered to
support clients unlock new investment opportunities and
drive consumer values and build confidence in the
markets and economies.
SCCG innovative offerings to help clients develop a wide
array of capabilities to achieve market-leading revenue
and profitable growth. We have successfully helped many
businesses develop new innovative initiatives, models,
products and services. We help clients build lasting
internal capabilities that enable sustained and consistent
results. Our unrivalled experience in delivering innovative
capabilities is underpinned by deep knowledge on how
to move businesses to both optimise core product/service
innovation and development levers and find new paths
to growth.
About SSCG
3

4. 4
Transforming operations
Realigning gaps
between strategy,
operation model and
processes for
effectiveness.

5. 5
Operations Consulting
Companies today face a mix of challenges including permanent
volatility, intensifying competition and digital disruption. Which
means operations need to be as agile and lean as they are
reliable. Industry convergence and digital business will disrupt
traditional supply chains, a cornerstone of operations.
Companies need to move from linear processes involving
discrete partners to a more fluid and integrated eco-system
where visibility and speed are key.
SSCG Operation Consulting Services helps clients transform
operations, products and services, drive customer engagement,
improve quality and efficiency and lower cost. With our
operations consulting, we deliver real transformational results
for clients in line with challenges and complexities they face.
With broad operations and knowledge grounded in real-world
experience, our deep sector and technical expertise, we
transform clients’ core business and operations, helping them to
drive growth, embrace technology agenda and maximise
operational efficiency.
Our experience spans the major industrial asset classes from
Automotive, Manufacturing, Industrial, Oil and Gas, Service
Sectors to working with Government Institutions. Our people
understand the challenges facing operations and help clients to
overcome them with comprehensive solutions, bring the
breadth and depth of SSCG’s capabilities to deliver real value by
designing and running impactful transformation programmes.

6. 6
We help clients achieve world-class operations through hands-on
pragmatism in areas such as:
• Corporate and business functions innovation
• Strategy architecture
• Target Operation Model (TOM) development
• Business Process Management (BPM) and improvement
• Projects management and benefits realisation
• Product development and service operations
• Supply chain management and procurement
• Quality, compliance, and remediation
• Lean management
We support clients navigate turbulent times and address the
critical strategic, operational complexity and systems issues
required to leverage their capabilities and succeed in rapidly
evolving marketplace.
We leverages our extensive experience in the industries we
work in to help clients navigate and solve complex strategic and
operational problems from diagnosis to implementation, boost
efficiency and drive quality.
Our deep bench of operations consulting experts combine the
comprehensive business understanding that underpins our
disciplines to help clients deliver projects, implements change
and transformation solutions to unlock growth, lower costs and
unleash profitability in diverse industries worldwide.
Working closely with clients at all levels in their businesses is
the only way to lay the foundation for continuous improvement.
We go beyond physical system design to address management
infrastructure and intrinsic factors such as employees’ attitudes
and behaviour, thereby ensuring the client’s ability to lead
change independently.
We deploy great minds to constantly refine ways to produce and
deliver services that meet market demand and clients needs.
Transforming and Reimagining Operations

7. 7
SSCG Operation Services: How we can help
you improve performance and excellence
With diverse experience servicing businesses, industry and governments worldwide, SSCG has developed a unique methodology and
approach to operation management and consulting. Whether looking to lower operational risks, costs, to increased revenues relative to
competitors, create value for customers and shareholders and improved efficiencies. Contact us today. We can help in following ways.
Operational Excellence
Project Portfolio Management
Business Excellence and
Competitiveness
Business Process and Model
Transformation
Product and Service Quality
Development
Operational Risk, Compliance
and Controls.

8. 8

9. 9
.
The global market are demanding businesses and governments
to continually find ways to do more with less, innovate and
adapt, drive value and sustain performance over time. To
achieve this scalable changes, operational executives have to
alter their thinking and ways of doing business by adopting
operational excellence programmes that will allow operations to
attain operational cost containment and improved efficiencies,
drive sustainable cost reduction efforts and workforce stability.
SSCG’s Operational Excellence professionals help clients
improve decision-making and discover what their customers
really want. Having the best people working in their teams and
solving critical strategic problems the minute they arise will give
clients' businesses a real competitive edge.
We help companies improve their operations while driving
value, lower operational risks, lower costs, and increased
revenues relative to its competitors, create value for customers
and shareholders. We assist operational executives to
operationalise strategies, implement improvement and change
in their processes, systems and people, as well as to maximise
the value over the life of an asset or organisation.
We work with all industry sectors, marrying our functional
approach with a wide range of industry-specific skills. We aim to
bring significant cost savings from implementing more efficient
operating models, improve value for money from outsourcing
and develop the right people and processes alongside a culture.
Operational Excellence
SSCG Operational Excellence service can help you to:
• Enhance organisational effectiveness, redesign and
simplification
• Improve performance and culture
• Drive process transformation and optimisation
• Facilitate continuous improvement
• Allocate and optimise resources
• Manage change effectively
• Continuous improve processes and quality
• Improve system capacity and capability
• Harness lean thinking
• Optimise Operations Integrity Management System (OIMS),
Operations Excellence Management Systems (OEMS) and
Integrated Management Systems (IMS)

10. 10

11. Business Excellence and Competitiveness
SSCG’s business excellence improvement solutions are designed
to provide clients with world-class innovative, entrepreneurial
support and development experiences. We place great
emphasis on ensuring that clients are given a superior support
and solutions to fully integrate in their personal, business and
professional activities. We support clients to re-engineer their
Target Operation Models (TOM) and deploy leading practices to
increase productivity and returns.
Through our tailored, high-impact enterprise management
solutions and consultancy services, individuals and companies
are transformed into top performers at the cutting edge. Our
one-stop customised innovative and enterprising solutions are
designed to ensure that clients are transformed and supported
to impact their business performance.
We have a passion for challenging thinking, continuous
improvement, excellence and particularly value people, the
environment and integrity. We are working to become a simpler
and more standardised business, with a clear focus on what we
do best in our distinctive capabilities. We blend international
expertise with local understanding to build a stronger,
sustainable and profitable future for our clients. By aligning with
commercial, political and environmental realities, we transform
ideas into measurable commercial businesses and deliver
results.
SSCG can help your company move towards excellence through
integrated model based process improvement services such as
EFQM Excellence Model and Total Quality Management (TQM).
Faced with rapidly changing market, business climate and
consumer shifts, companies need to continue innovate and
restructure strategies, learning, transform management
practices and application of innovative tools to ensure delivery
on value and stay profitable and competitive.
We can support your company in areas such as:
• Performance Improvement
• Results Orientation and Realisation
• Voice of Customer (VOC) and Focus
• Strategic Objectives and Leadership
• Process Management Excellence
• Organisation Development and Continuous Learning
• Building Sustainable Partnership and Relationships
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12. 12

13. 13
.
Business Process and Model Transformation
The face of business operations is changing rapidly, driven by
global trends, shifting industry ecosystems, and ground-breaking
technology transformation and disruptive innovations. This ever-
evolving landscape presents new challenges and opportunities
for business operations to move beyond the role of cost-
effective business enabler and become a source of competitive
advantage.
With growing competition, many companies are trying to
explore possibilities to boost their revenue stream and stay
ahead of their competitors. Companies also have to deal with
dynamic markets, ever changing compliance and regulatory
issues.
Though clients may have a defined business process
management (BPM) mechanisms which helps ease their
complex business processes, many of them are unstructured
and lack a proper management system.
SSCG solutions aim at addressing in depth process innovation,
improvement, transformation, reengineering and compliance
requirements of an enterprise.
We help clients document, analyse, improve and automate their
business processes. We leverage our business process
modelling framework to improve the capture of business
requirements and key process metrics.
We help our clients :
• Drive process innovation
• Model Business Process (BPM)
• Optimise Business Process (BPO)
• Continuously improvement Business Process (BPI)
• Accelerate Business Process Re-engineering (BPR)
• Transform Processes

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15. 15
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The world is constantly changing and companies are faced with
evolving challenges, growing operational threats ranging from
economic, market, geopolitical, strategic, compliance and
environmental to technology and operational inefficiencies.
Companies are having to adapt to respond to new risks and take
advantage of new opportunities. Every challenge and
opportunity demands change. And with change comes risk.
Some risks can be easily identified at early stage, some can be
predicted, and some can’t be seen.
Businesses need to focus on the risks that directly affect their
purpose and strategy. Businesses that methodically identify,
assess and respond to these risks are better equipped to define
responses that reduce the negative impact of risk while
maximising their potential. They think strategically about risk.
Managing risks well is strategically important and essential to
the success of your business. Amid mounting concerns about
geopolitical, reputational and regulatory risks, many businesses
are struggling to manage the threats they face.
Effective risk management processes need to be embedded into
core decision-making. We help clients make confident and well-
informed choices that drive more value and deliver outstanding
results.
Operational Risk, Compliance and Controls
At SSCG, we understand that operational risk events are key
source of financial losses, regulatory non compliance and
reputational damage in most companies . Mainly caused by
failure to deliver effective business practices, inability to execute
and control core processes, fraud events and inability to manage
prolonged business disruptions.
We provide enterprise-wide tactical and transformative
solutions to manage these risks. We help clients navigate
complexities, de-risk operations and overcome growth
challenges. We have market-leading experience and solutions to
help your company manage risk effectively and maximise the
opportunities . We advises companies on how to effectively
mitigate risks and make informed and intelligent risk decisions.
We work closely with our clients redesigning business models
giving better competitive edge, mitigate risks and improved
performance. Our innovative solutions can help create space for
change and drive growth.
SSCG’s risk management services can assist you to:
• Strengthen and align operational risk management. systems.
• Understand evolving business and regulatory demands.
• Adapt business requirements for compliance.
• Deploy operational risk measurement and analytics.
• Identify robust risk management strategies.
• Establish risk response, monitoring and controls.

16. 16

17. Project Portfolio Management
Todays companies operate in increasingly dynamic and complex
environments which often makes it a struggle to deliver and
reap projects benefits easily and long term value to the
business. Effective portfolio management helps companies
make sound decisions by prioritising the deployment of scarce
resources to change initiatives and maximising their value to
help achieve business’s strategy.
At SSCG, we help clients to develop top notch project concepts
and high standards business plans, allocate resources efficiently
and execute plans effectively to increase results. Our ability to
challenge assumptions and manage projects effectively
continues to win us clients after clients, from multinational blue
chips to public sector organisations.
We believe that the next generation of project management
calls for a genuine partnership between providers and clients
which addresses both efficiency and effectiveness. A partnership
that focuses not just on the acquisition of talent but on the
planning, engagement, development and retention. A
partnership that offers measurable increases in productivity,
clarity and project performance.
SSCG uses industry wide and well established methodologies,
leading concepts and practices, which can be deployed on
diverse projects. Projects are way of life for several companies.
While these projects portfolios can bring substantial benefits, if
not efficiently managed to deliver desired results, can impact
business performance and profitability.
17
SSCG’s Project Services are objective in managing the many
risks associated with major change: risks that involve
complexity, technology, governance, selection and management
of vendors and partners, implementation of solutions and
acceptance of change throughout the company.
We assist clients generate significant cost savings by minimising
poor selection decisions, costly overruns, delivery and
misalignment with business needs, poor quality deliverables and
failed projects. These enables them to grow profitably,
maximise the value of their capital project investments.
Our team help clients manage effectively project portfolio,
enhance performance and increase probability and long term
benefits. Our approach considers portfolio management at all
levels, focusing on prioritisation and balancing of resources with
appetite for risk, to help ensure alignment with strategic
objectives and enhance the value of its investment in change
initiatives.
We help clients identify concept that offers the highest value
potential, ensure the projects are fully optimized before
initiation with a sharp view on value and risk. We ensure all the
necessary supporting capabilities are in place, build a high
performing owner’s team, implement value and risk based
assurance processes and deploy project controls that focus on
managing value and risks.

18. 18

19. 19
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In a world of increasing complexity and regulation, quality is an
often-untapped source of competitive advantage. Superior
quality and flawless compliance can help companies
dramatically reduce quality-related costs, improve their brand
perception, and improve revenues.
At SSCG, We help clients design and adopt quality
transformations and remediation programmes in a broad range
of industries to consistently meet or exceed customer
expectations at every touchpoint . We work with clients to
address the particular requirements of highly regulated
industries and the complexities of advanced-manufacturing and
automotive industries. Our transformation-based approach
spans the complete value chain and product life cycle, from
product development to sales and service.
Our quality management service is aimed at optimising systems
to ensure high quality output. We help clients achieve significant
and sustainable improvement in their quality performance,
quality systems, customer satisfaction, and regulatory
compliance. We support our clients to ensure their businesses,
products or services are consistent from quality planning,
quality assurance, quality control and quality improvement. We
focus not only on product and service quality, but also on the
means to achieve it, deploying quality assurance and process
controls as well as products to achieve more consistent quality.
Product and Service Quality Development
We help clients deploy structured approach to product and
process design. Apply standardized set of quality requirements
that enables them to design products that satisfies customers,
ensuring satisfaction with new products or processes.
We work with clients to ensure the Voice of the Customer (VOC) is
clearly understood, translated into requirements, technical
specifications and special characteristics. Help clients to develop
appropriate prevention and detection controls for new products
supporting the corporate quality effort.
Working collaboratively, we help clients drive innovative products
and services to market while improving the speed and quality of
the end-to-end development process. Services include:
• Innovation and product strategy
• Innovation operating model and network
• Product portfolio and complexity management
• Product development and commercialisation
• Product management
• Product lifecycle management solutions
• Design-to-cost and value

20. 20
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We apply various quality management methods to improve
products, processes and people. We help clients to:
• Develop and transform Quality Management System (QMS)
processes and standards.
• Implement Quality Controls (QC) to maintain the integrity
processes and the reliability of achieving business outcomes.
• Deploy Systematic Quality Assurance (QA) actions necessary
to provide enough confidence that their products or services
will/are satisfying the given requirements.
• Implement EFQM best practices and excellence.
• Deploy Capability Maturity Model Integration (CMMI)
management tools: Product and service development (CMMI
for Development), Service establishment, management, and
delivery (CMMI for Services).
• Drive quality leadership and management responsibilities.
• Diagnose quality performance, qualitatively and
quantitatively benchmarking.
• Develop quality and compliance strategies that sustain long
term quality excellence and compliance.
• Foster and build an end-to-end culture and capability-building
program that endures.
• Deliver compliance and remediation services, helping clients
respond quickly to crises and minimize negative impact, as
well as identifying and correcting the root causes of quality
failures using proven diagnostic tools.
Product and Service Quality Development

21. SSCG Approach
21

22. 22
We are committed at creating value for our clients that returns
many multiples of their investment. We deliver tangible and
positive change, not simply presentations or ideas. We combine
industry and functional skills for better results.
We set our standard for value creation extremely high. SSCG
value creation requires that our work deliver insightful thinking
and change the mindset of our clients. Our work must lead
directly to clients taking actions and executing their business in
new ways. We always aim to enhance client capabilities and
deliver both competitive advantage and bottom-line impact. We
hold ourselves accountable to our values and delivered
standards by engaging candidly within our business and with
clients about the level of value created by our joint efforts.
We strive to provide high quality impactful solutions, a
collaborative approach, insights and a global outlook to help
shape and grow our clients businesses.
For our clients, this translates into:
• Speed and flexibility
• Distinctive, sustainable impact
• Transformative and innovative solutions
• Unparalleled expertise
• Operations and strategy integration best thinking
How we create and deliver client’s value

23. SSCG Consultancy Delivery Framework
Client Needs Diagnosis Strategy Transformation Evaluation
• Identify needs
• Validate
business needs
• Requirements
confirmation
• Situation analysis
• Due diligent
• Understand current state
• Validate area of concern
• Reality check
• Identify improvements
• Map future state
• Formulate solutions
• Determine activities
• Prioritise
• Deployment
• Integration
• Operation
• Optimisation
• Application
• Benefit realisation
• ROI
• Value added
• Business impact
• Learn
• Vision
• Goals
• Ambitions
• Targets
• Complexity
• Strategic
objectives
• Policies
• Business climate analysis
• Capability analysis
• Market and industry
competitiveness
• Value proposition
• Opportunities and
threats
• Data analysis
• Management analysis
• Process mapping
• Procedure diagnosis
• Model evaluation
• Strategy study
• System assessment
• SMART Actions
• Plan
• Business model
• Operation Model
• Processes
• Procedure
• Leadership
• Management practice
• KPIs
• Targets
• Financial
indicators
• Market share
• Customer
satisfaction
• Product quality
• Effectiveness
• Balanced
scorecard
Capabilities
People Processes Insights Technology
• Process re engineering
(BPR)
• Process Improvement
(BPI)
• Process transformation
(BPT)
• Process optimisation
• TOM innovation and
design
• System improvement
• Automation and
digitisation
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24. Approach to Help Clients Achieve Operational
Strategic Goals
Capabilities
Product/services
People
Processes
Technology
Intended
Outcomes
Prioritised based on
benefits, impact and
urgency
Critical
Enablers
What should be
leveraged
Innovation
Where to create new
value
Challenges
What complexities
must be overcome?
Optimum
Strategy
How do we get
there
Integrated
Planning
Reality Check
Resources
People
Financial capability
Insights and data
Technology
Systems
24

25. SSCG Problem Solving Framework (SPSF)
Define and frame
problem, ideas
Disaggregate and
structure problem
Prioritisation of
actions
Plan analysis
Conduct review and
due diligence
Synthesise findings to
identify opportunities
Develop
recommendations
and desired
capabilities
Implement
/transform
Control, review
effectiveness and
improve continuously
Client Problem
25
SSCG problem-solving model, incorporates an effective set of skills into a step-by-step process. The model combines the use of statistical
tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decision-
making. The statistical tools help us make data-based decisions at various points throughout the model. The group problem-solving skills
help us draw on the benefits of working as a team.
Solution
People
Processes
Methodology
Insights
Learning
Innovation
Technology

26. Business Resource Related Value Creation
Growth New markets Expand, capture new opportunities and build new capabilities
in new markets segments and geographies
Products and service innovation Develop resource productivity and technologies to address
needs of clients and businesses
Investment and portfolio expansion Guide investment and divestment decisions at portfolio level
based trends
Return on
capital
Sales Increase revenue through increase share and price premiums
by marketing resource efficiency attributes
Value chain Improve resource management, reduce environmental impact
across the value chain and improve product/service value
propositions
Operation Reduce operating cost through effective resource
management and efficient operation
Risk
management
Regulatory Mitigate risks and capture opportunities from regulation
Reputation Reduce reputation risks and brand damage
Operational Manage risks of operating disruptions
26

27. Contact Us
27
SSCG team are here to help. For more information and to submit
RFP, contact:
Eugene Nizeyimana
CEO, SSCG Consulting and Advisory
Phone: +44 7879150562/+44 1902 752758
Email: Eugene.Nizeyimana@sscg-group.com

28. @ SSCG Copyright 2018, All Rights Reserved
Advisory | Consulting | Operation
About SSCG
SSCG is global management consulting and professional firm. We provide
engineering and management advisory across business services, automotive,
industrial manufacturing and emerging markets sectors.
We provide informed perspective on the issues faced by our clients. The
insights and quality solutions delivered to support our clients to build trust
and confidence in the markets and in economies. We combines our multi-
disciplinary approach with deep, practical industry knowledge to support our
clients meet market dynamic challenges and respond to opportunities.
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