Get the right information to right people at right time...Managed Document ServicesRicoh is a global technology company specializing in office imaging equipment, production printing solutions, document management systems and IT services. Ricoh Group operates in about 200 countries and regions The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. Ricoh is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives. There is more to possibilities. There is more to Ricoh. For more details visit: ricoh.co.in/there-is-more-to-ricoh/ Call in India 1800 11 6600 or SMS RICOH to 53456

1. Managed Document Services
Identify the
hidden savings
in your output
fleet.
Ricoh MDS helps organisations address their hidden costs by enhancing efficiency and productivity,
and driving measurable and sustained cost savings that further their strategic objectives.

2. A partnership for productivity and profitability
A comprehensive framework
Ricoh MDS goes beyond the traditional document management approach
when it comes to improving your company’s information use and sharing.
We approach your enterprise as an ecosystem with document optimisation at
the centre.Like an ecosystem,your business environment is always changing.
That’s why Ricoh develops a partnership with you, backed by the strength of
ourtalent,resourcesandexpertise.
Our goal of continuous improvement is driven by a focus on the needs of
individuals and the delivery of technology, processes and services that
improve workflow. We lift the burden of managing your data, and strive to
achieve ongoing cost reductions and control for your organisation.The result
isapowerfulcombinationofincreasedproductivityandprofitability.
Ricoh MDS encompasses three fundamental aspects of document
management - input (the creation of information), throughput (how infor-
mation moves around a business), and output (processing information in a
waythataddsbusinessvalue).
We closely work with you to understand how your enterprise accesses,
uses and stores information.Then we adapt and optimise those processes to
make them more efficient and effective,and help address related information
securityissues.
Providing your organisation multi-faceted benefits
?Controlling costs - Controlling costs related to people, processes and
technology throughout the document lifecycle delivers consistent, long-
termsavings.
?Environmental sustainability - A comprehensive model for sustain-
ability optimisation, MDS supports your ‘green’ initiatives as part of your
largerstrategiccorporategoals.
?Information security and governance - Information governance
mitigates costs and risk of non-compliance to secure information capital
intheinterestofbuildingtrustwithyourcustomers.
?iWorker productivity - Improving the availability and use of business-
critical information makes iWorkers more productive, fosters innovation
andimprovesbusinessagility.
?Managing change - Realising the benefits of transforming business-
critical document processes depends on successfully and permanently
changingpeople’sbehaviour.
?Optimising information - Focusing on finding new ways to get the
right information, at the right time, in the right form helps optimise the
valueofyourinformation.
?Strategic infrastructure - Anticipating and aligning an organisation’s
infrastructure with its business objectives delivers scalability, flexibility
andsecuresinformationaccess.
?Streamlining processes - Effective processes improve response to
customers, shorten sales cycles, and increase knowledge sharing and
collaborationtohelpgrowyourbusiness.
Our adaptive, customer-centric approach
adapts to the needs of your enterprise,
not the other way round.We develop a
deep knowledge of your markets,
competition, and business model.
We then adapt Ricoh MDS to fit the
enterprise.This makes our solutions
organic to your business and relevant
from Day 1.This also enhances our ability
to deliver process improvements, and
helps you achieve your cost objectives.
ADAPTIVE
Ricoh’s worldwide presence helps ensure
the delivery of consistent services
everywhere you do business. Our goal is to
create an incredibly efficient information
infrastructure that allows your staff to
work and collaborate like never before.
We help you build a consistent, efficient
and globally-connected information
infrastructure.This streamlines your ability
to expand into new markets and expand
your global reach.
GLOBAL
Information infrastructures function as a
whole, especially when end-users
attempt to collaborate. In most MDS
engagements, Ricoh develops a roadmap
that shows ‘current state’ and ‘desired
state’, then leads an effective
transformation that spans the entire
enterprise. Moreover, Ricoh MDS is built
around vendor-agnostic services that
meet the needs of the entire global
enterprise.
HOLISTIC
An adaptive,customer-focused approach
Our holistic view of your infrastructure and process delivers MDS regardless of vendor technology currently in place, and our global sales and service
organisationensuresconsistentworldwidedelivery.

3. How Ricoh engages and delivers MDS
We engage with our customers across five phases, and throughout these phases,
our service managers and project managers work as an extension of your staff.
Our organisational change management experts help your employees make
a productive transition from old processes to new ones.
Phase 1:UNDERSTAND
Ricoh MDS begins with a thorough understanding of your current state.
This includes expert analysis of your strategic goals, your financial
objectives,your current business-critical information processes,and the
plusesandminusesofyourcurrentinformationinfrastructure.
Key elements
?Infrastructure
?End-userbehaviours
?Focusoncost/profitability
Phase 3:TRANSFORM
The ‘transform’ phase of MDS is where
we deploy the desired infrastructure and
optimise related business-critical inform-
ation processes.It includes careful execution
of a right-sizing plan for your output devices,
by delivering the right information, at the right
time,intherightform.
Key elements
?Appropriate-sizedinfrastructuretodeliverdesiredstate
?Improvedornewbusinessprocesses
?Organisationalchangemanagement
Phase 2: IMPROVE
This phase focuses on the definition of the desired state and the creation
of a plan that includes critical metrics and key performance indicators.
In this, a new information infrastructure is designed and checked for
alignmentwithyourbusinessobjectivesand expectations.
Key elements
?Newinfrastructure
?Revisedbusinessprocesses
?End-usereducation/awareness
Phase 5:OPTIMISE
This phase is based on continuous
improvement. Ricoh MDS experts serve as
an extension of your staff and guide you
through changes like expansion, M&A etc.
Our model allows you to bring expertise in-
house without adding headcount or giving up
controlofyourinformationinfrastructure.
Key elements
?Continuousimprovement
?Activemanagement
?Maintainstrategicalignment
Phase 4:GOVERN
The ‘govern’ phase includes the enterprise-wide adoption of new
business practices. Customised reports provide incredibly valuable
information,through accurate,timelyand completedata.Reporting can
helpyoumakesoundbusinessdecisionsbasedonreal-timemetrics.
Key elements
?Keyperformanceindicators
?Measurementandreporting
?Employeeandmanagementengagement
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4. Proven world leadership
?Morethan4,000successfulMDSengagementsworldwide.
?Ricoh invests more than US$ 1 billion annually in technology development,
through dedicated Ricoh Technology Centres in the US, Europe, China
andJapan.
?With more than 100,000 employees worldwide, Ricoh does business
everywhereyoudobusiness.
?According to IDC MarketScape: Worldwide Managed Print Services 2010
Hardcopy Vendor Analysis, April 2010, “Ricoh’s formalised change
management component of its MPS services is a unique differentiator for
thecompany.”
?Gartner Magic Quadrant for Managed Print ServicesWorldwide,September
2010 states – “Ricoh’s MDS program goes beyond MPS, offering a highly
customisable suite of services to streamline printing and document
processesandempowercustomerstoconcentratetheireffortsontheirmost
criticalpriorities.”
?Joe Barganier, President, Managed Print Services Association, May 2011
says, “Ricoh’s 2011 MPSA Leadership Awards for Excellence in Managed
Print Services as a Direct/Manufacturer really stood out against tough
competition as an example of leadership, innovation and talent. We are
verypleasedthatRicohreceivedthiswell-deservedrecognition.”
Some recent CSR and environmental accolades
Ricoh MDS Services Delivery Portfolio
?The corporate responsibility standards of Ricoh Company, Ltd. have been
recognisedforthe10thconsecutiveyearbytheFTSE4GoodIndex.
?For the sixth consecutive year, Ricoh has been listed as one of the 2015
‘World’sMostEthicalCompanies’,byEthisphere.
?Ricoh has been rated one of the 2015 ‘Global 100 Most Sustainable
CorporationsintheWorld’,forthe10thyearinarow.
The Ricoh MDS Services Delivery Portfolio offers all the services required to
design, construct, maintain and optimise a highly efficient information
infrastructure. Depending on the needs of your organisation, you can select
anypartoftheportfolio.
UNDERSTAND IMPROVE TRANSFORM GOVERN OPTIMISE
Organisational Change Management
Project Management Service Management
Environmental
Impact Analysis
Output Analysis
Process Analysis
Environmental
Sustainability Design
Output Solution
Design
Process Solution
Design
Environmental
Sustainability
Education & Training
Delivery, Installation
& Configuration
Education & Training
Document Lifecycle
Services
Document Process
Optimisation
Carbon Footprint
Balancing
Optimisation
Consultancy
Maintenance &
Support
Onsite Services
Remote Management
Consumables
Management
Environmental
Sustainability
Governance
Management
Information Reporting
Service Level
Management
IMAC-D
Security Management
Multi-vendor
Management
Asset
Management
Service Desk
Integration
For more information, please contact:
CORPORATEOFFICE:2ndFloor,SalconAurumBuilding,PlotNo.4,DistrictCentre,Jasola,NewDelhi-110025 Tel:(011)49103000,49103100,
49103200 Fax:(011)49103099,49103199 Email:ril.info@ricoh.co.in SMS:'RICOH'to53456 Website:www.ricoh.co.in
BRANCH/AREA OFFICES:Ahmedabad: (079) 26582883, 26577143, 26588709, 26586905; Bangalore: (080) 71707170-194; Bhopal: (0755)
2554329; Bhubaneswar: (0674) 2311313; Chandigarh: (0172) 4312000-26; Chennai: (044) 28246300/01; Coimbatore: (0422) 2482016,
2493948, 2496276/535; Delhi: (011) 23317191; Gurgaon: (0124) 4106241; Guwahati: (0361) 2465910/17; Hyderabad: (040) 44763444;
Jaipur:(0141) 2709756,2707028;Kochi:(0484) 2353997;Kolkata:(033) 40156565;Lucknow:(0522) 2239176/89,2237381;Mumbai:(022)
66833000; Nagpur: (0712) 2447026/29; Noida: (0120) 4988200-250; Patna: (0612) 2540834; Pune: (020) 30580158-60; Ranchi: (0651)
2331426/069,2203162;Visakhapatnam:(0891)2754968,2553466
URL: http://www.ricoh.co.in