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Managed Services Model For IT Services


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Describes the cultural and functional shift required to move from staff augmentation to managed services model.

Published in: Leadership & Management
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Managed Services Model For IT Services

  1. 1. AJAY RATHI In-house IT sans high cost
  2. 2. Managed Service Is an output based model where the Strategic Partner owns end to end responsibility of the service provided Managed Services are the monitoring and management of IT (including networks, servers, enterprise applications, security devices, databases, e- mail) from a centralized, utility-based network and systems management platform*. A Managed Service Provider (MSP) typically owns end-to-end responsibility for the services they provide. The services provided by an MSP are typically governed by Service Level Agreements (SLAs) or OLAs if needed Managed Service Definition: Source: Gartner Research
  3. 3. Engagement Models Vs Pricing Models
  4. 4. Managed Services Model The Managed Services model helps IT managers focus on more critical aspects of running the IT organization
  5. 5. Managed Service Client & Partner needs a behavioral change to get more comfortable with higher span of ‘Indirect Supervision’
  6. 6. Managed Service Client needs to be prepared for the paradigm shifts that will be required on various fronts
  7. 7. Managed Service Quick Pick for Managed Services Model  Understand and define the clients’ challenges.  Create solution using our strength, experience, tools and frameworks.  Make your client successful. rest will follow.
  8. 8. Managed Service A Typical Managed Services Model – Key Features & Benefits
  9. 9. Managed Service Concluding Thoughts: Managed Services offers benefits, but calls for some key changes by both Client and the GDP
  10. 10. Managed Service Critical Success factors
  11. 11. Thanking You References – Picture Credits – AJAY RATHI