The document describes a Complaint Management System (CMS) that will be created using VB programming to maintain a database for generator complaints from both home appliances and commercial customers. The CMS will also track customer interactions with the company's help line and allow viewing of customer profiles. It will allow users to enroll, delete, and edit customers and complaints. The CMS will segregate complaints by nature and region and provide reporting and a complete history for each customer to allow for detailed analysis. The requirements analysis, design, implementation and control, testing, and evaluation and feedback stages of the software development life cycle are outlined.

1. COMPLAINT
MANAGEMENT SYSTEM
(CMS)
This system is specifically
created to maintain
complaint data base
SOFTWARE DEVELOPMENT LIFE CYCLE

2. SDLC
1. Requirement Analysis
1. Scope
2. Requirements Specifications
3. Functional Requirements
2. Design
3. Implementations & Control
4. Testing
5. Evaluation & Feedback

3. CMS LIFE
CYCLE Requirements
Analysis
Design
Implementation
& Control
Testing
Evaluating &
Feedback

4. REQUIREMENT ANALYSIS
This system (CMS) will be based on VB programming, which will be specifically
created to maintain data base for the generator (Home Appliance & Commercial
Both) complaints and other concerns. The CMS will be used as Customer
Relationship Management System (CRMS) because it will also describe
customers interactions with company’s help line. In addition customer’s profile
can be view at any point.
The CMS will be helpful for the following concerns
a) User will be able to enrolled new customer, delete and edit as well. The said
process will be same for complaints
b) Customer can be search out in the system at any point with few desired
codes
c) Complaint will be segregated at its defined nature and also be sent in
accordance with the defined regions.
d) CMS will provide complete history of the customer for detail analysis
e) Multiple Reports can be exported from the system (excel sheet xlms)

5. REQUIREMENT ANALYSIS
Following requirements will be discussed in details while exploring
specification requirements, functional requirements
1. Login Credentials
2. Dashboard
i. Customer Enrolled
ii. New Complaint
iii. Search Menu for Required History
iv. Reports

6. DESIGN
This stage will explore the basic structure of the system. Some time
this stage strongly recommend by the client and the given instructions
must be followed.
If your client is new then you may have chance to catch client’s trust
by giving out your suggestions regarding system’s design
“Don’t forget to keep the theme you are working on”

7. TESTING
It must be ensured that the required design is either implemented
with required functions. For this concern software is tested by quality
engineers after evaluating every stage of the desired software

8. EVALUATION & FEEDBACK
Once it is ensured that the required software is designed in
accordance with the required functional requirements. Software
output or result is evaluated as per defined process.
In case of any changes required, the details instructions will be
forwarded to the concerns.
A details document is created for end user. This department is also
responsible for providing trainings to client.

9. THANKS
Your feedback will be appreciated