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Smart Complaint System
- 1. Computer science andEngineering Sixth Semester Smart Complaint System Guided By : Prof.Ashwin Shinde Miss. Trupti Thakre Miss. Payal Ghongade Miss. Snehal Pote Miss.Roshani Sharma Group Members: Shri Vidyarthi Sudhar Sangh’s Dr. Babasaheb Ambedkar College of Engineering & Research
- 2. CONTENT Introduction Modules Architecture Software requirement Data Flow Diagram Database Design Features Application Advantages Final Work
- 3. Person mustgoes to municipality for his complaints. All the arrived Complaints are submit to the Administrator. Administrator distribute the complaints among different departments according to complaint type. Employees solve the complaints and note the complaint status in books manually. Dispatch officer check the books and reply the solved complaints Inquiry officer gives the current status information of complaints from books. About Existing system Introduction
- 4. Limitations of ExistingSystem I. No quick data searching facility for useful Information. II. No proper management of information. III. Possibility of loss complaint Record IV. Time consulting problem. V. Lots of paper work. VI. Customer who come for Inquiry about his/her Application Processing, have to spend time for receive response because Of manually check of processing details.
- 5. Smart ComplaintSystem provides services for arrived complaint of people to municipality. People can knows the currently processing status of their complaints. All the complaints arrived from people are distributed to the different departments according to complaints category. Administrator can see all complaints and individual department complaints. History of the conversation is kept for future use. Smart Complaint System
- 6. Modules User Module Admin Module Complaint Module
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- 8. Software Requirement Frontend: Java Netbeans Back end: Netbeans Database
- 9. Data Flow Diagram Smart Complaint System Applicant Admin ApplicantDetail Applicant Detail & Complaint Cancel login Reply on Complaint Response Register Complaint Zero Level DFD: Admin Details
- 10. First Level DFD: Complaint Registration Complaint Status Login Process Comp.reg ApplicantDetail Applicant Detail Applicant 3.0 1.0 Authentication Office Register 2.0 Applicant Id Status Status Complaint Admin
- 11. Second Level DFD: Login process Officer Creation process Officer Account Modification AdminOffice reg. 1.1 1.3 1.2 Officer information Update information Authorized officer valid officer Admin information Authentication Admin Login Process
- 12. Database Design Usertable: Complaint table: NAME UNAME MNUMBER ADHA R CON_ NO ADD_R DEPART MENT PASSW ORD Megha megha 9922346745 999333 567812 140023 456789 Wanado -ngri Nagpur . pin- 441302 Electricity departme nt 1234M COMP_ID CON_NO BILLING_UNIT COMP 1 140023456789 4687 Mnewada S/DN Hello sir , At my home there is poweroff
- 13. Reply table: Admin table: COMP_ID CON_NO BILLING_UNIT REPLY 1 140023456789 4684 Manewada S/DN. Our empl0yee will reach to you with in short period of time ANAME DEPARTMENT PASSWORD MNUMBER admin123 Electricity 999 99825674555
- 14. Features of Proposedsystem • Fast & Dynamic Data. • Data Updating Rights will be provide to Depo Officers so latest data can be fetched. • Automatic Reply
- 15. It can beapplicable in areas such as: Public places like Societies , Hospitals, Theaters, Colleges etc. It can be used in government sectors such as Municipality & other local Government Organizations. APPLICATION
- 16. Advantages It reducesthe customers efforts & Save time. It is user friendly and flexible to use. It is the fastest way to connect with any Government Organization. This may be the first step towards the thought of Digital India ( Make-In- India )
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