This document provides information about students and their project on an issue tracking system for an annual maintenance contract system. It includes the names and details of 4 students working on the project along with their 2 guides. It also includes an 11-point table of contents that outlines the introduction, features, objectives, diagrams, requirements and conclusions of the project.

2. Information about Students and Project
Guides
Name Class PID No.
Dharmendra Vishwakarma BEITB 091117
Sumit Jain BEITB 091108
Swanand Wagh BEITB 091110
Steffi Chetiar BEITB 091106
Guides:
- Mrs. Nitika Rai
Dept. of Information Technology, SFIT
-Mr. Vaibhav Kala
-Dept. of Information Technology, SFIT

3. Table Of Contents:
Sr. No. Name
1 Introduction
2 Features
3 Scope and Objective of Project
4 Modeling Diagram
5 Project Architecture
6 Project Flow
7 Basic GUI Diagram
8 Hardware Requirements
9 Software Requirements
10 Conclusions
11 References

4. Introduction
 Our project “Issue Tracking system: for Annual Maintenance
Contract System ”.
 Service management software solution.
 This System focuses to simplify task for :
 End Users
 Employee of the company
 Manager

5. Features
 Online/ On Call complaint registry mechanism.
 Automatic complaint scheduling/rescheduling.
Automatic notifications to Customers.
Auto Manage Service History.
 One Touch Report Generation.
Automatic Email and SMS Notifications.
 Online Payment Option to Customers.
 Automated Engineer Assignment

6. Scope for Project
Manager(head) is chief decision maker. Receptionist submits
records and issues into system. Engineer works on-site.
 Human intervention only at customer level.
 Receptionist has Manual „Status Change‟ Rights.
 Online Payment Option to Customers.
 Only those decisions that receptionist is unable to act on is
handled by Manager and is final one.

7. Objective for Project
 Minimising AMC efforts to serve customers.
 Increase customer satisfaction.
 Location Based Engineer Scheduling.
 Enable Performance Analysis.
 Make system cost efficient and scalable up to micro levels.
 To develop a Generic Software System.

8. UseCase Diagram

9. Class Diagram

10. Activity Diagram

11. Component Diagram

12. Level „0‟ DFD
Level „1‟ DFD

13. Level 2 DFD
For MANAGER

14. For ENGINEER

15. For RECEPTIONIST

16. For CUSTOMER

17. Architecture Diagram

18. Project Flow Diagram

19. Basic GUI Diagrams

20. Form Login

21. Form submission

22. Main GUI Window

23. Hardware Requirements
For Development For User
Personal computer system Any personal Computer system
having Intel Pentium 4 2.66 GHz Internet connectivity
processor or higher
Minimum 1 GB RAM

24. Software Requirements
For Development For User
 Windows XP Or Higher  Any OS
MS-SQL server2000/2005  Web Browser
 Ms-Visual Studio 2010
 .net Framework installed

25. Conclusion
 Thus, to the best of our knowledge we have tried and
incorporated the functionalities that were missing in the
existing AMC systems.
We are more than confident that our proposed system with its
enhance functionalities has increased level of transparency of
the AMCs process.
 We are also sure our system will be much more user friendly to
both service provider and customer to the best of their
expectation.

26. References
1] For .Net Installation:
www.support.mircosoft.com
2] For Deployment And Packing On Server:
 www.developer.com
 www.15seconds.com
 www.windowsazure.com
3] For Sql
www.msdn.microsoft.com
4] For Asp.Net
www.msdn.microsoft.com/net/quickstart/aspplus/default.c
om
www.asp.net
www.fmexpense.com/quickstart/aspplus/default.com
www.asptoday.com
www.aspfree.com

27. ANY QUESTIONS ??