Digitalisation has impacted the value of different skills in many industries. The search for digital talent to implement all kinds of enterprises' digital business strategies have been a constant challenge and a delicate balance between cost and value. Since Artificial Intelligence and Automation are certain to play important roles in our workforce, every organisation is looking at how to fully optimise the potential of human and machines working together to unleash new value for the businesses. This talk will cover topics on impact of Digitalisation on Skills, leverage on the Diversity in Digital Talent Pools, Job Redefined To Unleash New Value and redesign Talent Strategy for Digital Age.

1. Redefining Talent Pathway In
Digital Age
Sharon Lau
#ISSLearningFest

2. Who Is the Top Salesman?
#ISSLearningFest

3. #ISSLearningFest
• What are the most critical roles &
skills needed by the business today
and future?
• Who and Where are the talents with
the right skills to fill the critical roles?
Redefining Talent Pathway In Digital Age

4. Aligning Business and Talent Strategy
#ISSLearningFest
Business
Strategy
Talent
Strategy

5. #ISSLearningFest
Where Are Your Critical Roles?
Traditional Thinking Talent to Value Thinking
https://www.mckinsey.com/business-functions/organization/our-insights/linking-talent-to-value
Critical Roles
New Roles

6. Diversity In Digital Talents
Artificial Intelligence
and Robotics
Free Lancers with
Specialized Expertise
Full Time and Part-
Time Employees

7. Future Digital Talents
Digital
Composer
Digital
Transformer
Digital
Professional
Digital
Expert

8. Future Digital Talents
Jobs Skills
Transdisciplinary skills
including sense making,
technical, social, critical
thinking and judgement
augmented by technology
Complex integration skills
Holistic skills including critical
thinking, systems thinking,
social intelligence and
domain and business skills
Digital
Composer
Digital
Transformer
Developing strategies and
disruptive capabilities that
enable the organisation to
stay ahead of continuous
disruption in the digital
evolution
Expert in facilitating virtual
teams, task optimisation with
talent and technology
integration

9. Future Digital Talents
Jobs Skills
Ecosystems / Industry /
Discipline skills with
experience in Customer
Engagement
Deep technical skills in
specific domain with ability
to codifying skills (creating
Body of Knowledge) based
on experiences and industry
practices
Digital
Expert
Digital
Professional
Digital savvy business
professionals creating value
for their organisation’s
services
Deep discipline / technical
experts constantly
experiment and gain in-
depth understanding of
existing and new disruptive
technology

10. The Right Talent Mix By Roles
#ISSLearningFest
Skills
Product
Development
After Sales
Marketing
Sales
Partners
CustomerEngagement
Roles
Customers

11. The Right Talent Mix By Skills
#ISSLearningFest
Skills
CustomerEngagement
Digital Talents
SkillstoTalents
Matching
Free Lancers
(Specialized Skills)
Automation of
Processes
Internal
Digital Talents
(To be defined)
Digital Resources
Customers

12. #ISSLearningFest
AgilityStability
Reorganize Talents For Agility

13. #ISSLearningFest
Autonomous Teams

14. #ISSLearningFest
Autonomous Teams – Reflective Questions
Do I need to do this?
1. Do I understand why we need self-organising
teams?
2. Are these teams mandatory or are there any
alternatives?
3. What do we expect of self-organisation?
https://www.infoq.com/articles/why-need-self-organizing-teams/

15. #ISSLearningFest
Autonomous Teams – Reflective Questions
Can I do this?
1. Am I able to deal with what self-organising
will mean to us?
2. Do I have all the skills I need to become self-
organising?
3. What are my chances for good results?
4. What counts as success under the new
conditions?
https://www.infoq.com/articles/why-need-self-organizing-teams/

16. #ISSLearningFest
Autonomous Teams – Reflective Questions
Do I want it?
1. Is self-organising interesting?
2. What’s in it for me?
3. Is there any risk of losing something: money,
relationships, career prospects?
4. Can I expect to gain something from the
change?
https://www.infoq.com/articles/why-need-self-organizing-teams/

17. The Shift Of Future Workforce Skills
#ISSLearningFest
Structural
Changes for
Shifting Skills
Needs
Options to
Build
Workforce
For The
Future
Mind-sets Shift
Instill a culture of
life long learning
Organizational Setup
More Agile Corporate
Structure
Workforce Composition
The rise of freelancers and gigs
workforce
Retrain & Redeploy
Hire & Contract
https://www.mckinsey.com/featured-insights/future-of-work/skill-shift-automation-and-the-future-of-the-workforce

18. AI and Automation
#ISSLearningFest
“Anything we can reduce to an algorithm, we will automate” ~ Anonymous
6 of 10
Current occupations have
more than 30% of
activities that are
technically automatable.Source: McKinsey Global Institute Analysis

19. Past Human Trained To Work Like A Machine
#ISSLearningFest

20. Now Human Trained To Work Like Human
#ISSLearningFest

21. Humans and Machines Joining Forces Together
#ISSLearningFest
Leadership, teamwork,
creativity, innovation,
empathy and social skills
Speed, scalability, accuracy
and quantitative capabilities

22. Humans and Machines Are Joining Forces
#ISSLearningFest

23. Technology Change The Future Of Work
#ISSLearningFest
The future of work will require a
new focus on redesigning jobs and
redefining work, with fine balancing
of cost and value.

24. Shift of Mind-sets
#ISSLearningFest
Cost Mindset Value Mindset

25. Technology Change The Future Of Work
#ISSLearningFest
Task 1
Task 2
Task 3
Task 4
Task 5
Task 6
Task 7
Task 8
Full Time Employee: John
Job Title : Marketing Manager
Task 4
Task 5
Task 1
Task 2
Task 3
Outsourced
Automation
Job Descriptions

26. Work Redefine & Job Redesign To Unleash Value
#ISSLearningFest
Work
Outcome
Potential Value
https://sloanreview.mit.edu/article/redefining-work-for-new-value-the-next-opportunity/
Current
Work
Redefine Work and Redesign Job to Free
Capacity for the Workforce to Create New Value
Redesign Job for
Cost Reduction
Fixed
Dynamic

27. Talents Strategy – Buy, Build, Borrow, Bots
#ISSLearningFest
Buy BorrowBuild Bots
• Acquire new talent quickly to fix the skill gap

28. Talents Strategy – Buy, Build, Borrow, Bots
#ISSLearningFest
BuildBuy Borrow Bots
• Long Term Critical Skills
• Good Employee Retention

29. Talents Strategy – Buy, Build, Borrow, Bots
#ISSLearningFest
BotsBuy Build Borrow
• Free up human capacity to create new value

30. Talents Strategy – Buy, Build, Borrow, Bots
#ISSLearningFest
BorrowBuy Build Bots
• Flexibility to gain on-demand skills

31. Headlines on Gigs Workforce
#ISSLearningFest

32. Tapping Talent in the New Gig Economy
#ISSLearningFest

33. Redefining Talent Pathway In Digital Age
#ISSLearningFest
Aligning Business and Talent Strategy
Where Are Our Business Critical Roles?
Future Digital Talents
The Right Talent Mix By Skills
Humans and Machines Are Joining Forces
Work Redefine & Job Redesign
Talents Strategy – Buy, Build, Borrow, Bots

34. #ISSLearningFest
Questions &
Answers

35. #ISSLearningFest
“First we build people,
then we build cars.”
~ Fujio Cho, Toyota’s former Chairman

36. Thank You!
#ISSLearningFest