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Beyond the Hype: What Generative AI Means for the Future of Work - Damien Cummings

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NUS-ISS

The hottest topic in the tech world right now is generative AI. In this session, we go beyond the hype to delve into honest answers about how generative AI is impacting the future of work. This is an important topic for all digital leaders to have a thorough understanding of when driving digital transformation.

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Beyond the Hype:
What Generative AI
Means for the
Future of Work
Damien Cummings
November 2023
Chief, Digital Strategy & Leadership, NUS-ISS
Damien Cummings
• 30 years’ experience as a digital transformation leader.
• Former CEO, HR tech company Peoplewave.
• Previously Global Head of Digital at Standard Chartered Bank,
Chief Marketing Officer at Philips, Regional Marketing Director
at Samsung, Consumer & SMB Director at Dell. Started at
McKinsey & Company.
• Master of Digital Management, Teesside University
• Executive Master of Digital Transformation, ESSEC Business School
• Doctor of Business Administration (candidate), University of
Canberra
www.linkedin.com/in/damiencummings
Beyond the Hype: What Generative AI Means for the Future of Work - Damien Cummings
Source: https://venturebeat.com/ai/2023-data-ml-and-ai-landscape-chatgpt-generative-ai-and-more/
WHAT IS GEN AI?
BEYOND THE HYPE
Copyright National University of Singapore
Manga characters for a new book
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Beyond the Hype: What Generative AI Means for the Future of Work - Damien Cummings

  • 1. Beyond the Hype: What Generative AI Means for the Future of Work Damien Cummings November 2023
  • 2. Chief, Digital Strategy & Leadership, NUS-ISS Damien Cummings • 30 years’ experience as a digital transformation leader. • Former CEO, HR tech company Peoplewave. • Previously Global Head of Digital at Standard Chartered Bank, Chief Marketing Officer at Philips, Regional Marketing Director at Samsung, Consumer & SMB Director at Dell. Started at McKinsey & Company. • Master of Digital Management, Teesside University • Executive Master of Digital Transformation, ESSEC Business School • Doctor of Business Administration (candidate), University of Canberra www.linkedin.com/in/damiencummings
  • 5. WHAT IS GEN AI? BEYOND THE HYPE
  • 6. Copyright National University of Singapore Manga characters for a new book
  • 10. What We Will Discuss Today Is AI alive – does it have emotions or feelings? Will you lose your job? Will AI make work easier? Does AI have biases? What does the future of AI look like? 2 3 4 5 6 Will AI take over the world? 1
  • 12. WILL AI TAKE OVER THE WORLD? BEYOND THE HYPE
  • 14. No, AI will not take over the world. 1. Business and Technology leaders are pushing for greater regulation. 2. The dangers AI pose are more about biases and ethics, than actual physical harm. 3. The real dangers are misinformation, blurring the barriers of what’s real, and political unrest.
  • 16. No, AI is not alive. • ChatGPT Bing scares NYT reporter: "I'm in love, I want to be alive“ • But no, AI is not alive (this is only science fiction). • However, experts can’t agree if AI will ever become sentient. • It is forecast the AI will surpass human intelligence by 2050.
  • 17. But AI is learning emotions...
  • 19. WILL I LOSE MY JOB? BEYOND THE HYPE
  • 20. Yes, your job is at risk. 1. Global employers anticipate creating 69 million new positions by 2027 and eradicating 83 million jobs—a net loss of 14 million roles. 2. Clerical workers will bear the brunt of the fast-moving changes. 3. Around 26 million jobs in administrative positions will be cut due to AI.
  • 21. Yes, your job is at risk.
  • 23. WILL AI MAKE WORK EASIER? BEYOND THE HYPE
  • 26. Yes, AI is a gamechanger. 1. Generative AI, such as ChatGPT, Midjourney and Google Bard are revolutionizing work. 2. You can now quickly create images, documents, videos & apps using only simply prompts. 3. Up to 80% of the average “white collar” workers’ job will be automated using AI co-pilots.
  • 29. Yes, AI is biased. 1. AI is not inherently biased, but the data and rules applied to it can be. 2. How AI is being coded means that the biases will come from the ethics and viewpoints of the creators (e.g. stereotypes). 3. This can lead to misinformation or digital propaganda.
  • 30. WHAT DOES THE FUTURE OF AI LOOK LIKE?
  • 31. Accelerating Digital Excellence Subtitle Here 31 Copyright National University of Singapore Emerging Technology
  • 32. Keeping up with exponential change… 1. We are facing exponential growth of new technology. 2. Artificial General Intelligence (AGI) in as soon as 5 years. 3. Artificial intelligence as the next foundational technology (industrial > personal computers > internet > AI) 4. A “cluster” of new technologies, such as robotics, augmented reality and metaverse. 5. A potential for the “technology singularity” within 25 years – uncontrolled technology growth via powerful AI that can decode the secrets of the universe. 6. We are going to struggle to keep up.
  • 34. Copyright National University of Singapore 34 In Summary 1. Will AI take over the world? No. 2. Is AI alive? No, but it’s starting to read human emotions and “act” like it is. 3. Will you lose your job? Maybe. Like all new technology, there will be big shifts in the skills required. 4. Will AI make work easier? Yes, it will make work more productive and efficient. 5. Does AI have biases? Yes, but these are human biases. 6. What will the future of AI look like? It is the next technology foundation that may lead to uncontrolled technology innovation.