'Building Business Analysis Centre of Excellence in Software Development Company by Irena Jansone, Jekaterina Lebedeva, LV

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'Building Business Analysis Centre of Excellence in Software Development Company by Irena Jansone, Jekaterina Lebedeva, LV

  1. 1. Professional Development of Business Systems Analysts in Software Development Company November 5, 2013 Case Study Irena Jansone and Jekaterina Lebedeva
  2. 2. About Us  C.T.Co Ltd. is a Europe-oriented IT solutions and services provider  C.T.Co has extensive experience serving large companies in the financial services industry:  Insurance and Reinsurance  Banking page 2
  3. 3. Titles and Roles  IT Business Analyst    +   Systems Analyst   =  Business Systems Analyst  Focused on requirements Solves problems with IT solutions Bridge between business and IT Performs functional design Takes requirements as inputs Creates functional specifications Specifies "how" a system will do the "what" Interfaces directly with the developers Responsibilities start with requirements elicitation and end with functional/technical specifications Expected to have both strong business domain knowledge and extensive competencies page 3
  4. 4. BSAs in C.T.Co: Organizational Structure Program Manager Project Manager BSA Team Lead BSA QA Team Lead Test Engineer Project Manager Development Team Lead BSA QA Team Lead Test Engineer Developer BSA Development Team Lead Developer Client Project Team  Project-oriented organization  C.T.Co BSAs as members of Client BSA team Client BSA Team Lead page 4
  5. 5. BSAs in C.T.Co: Issues and Concerns  Diversity of BSA role understanding by project team members  Indistinct expectations  Variety in background, professional education and experience  Need to gain support from like-minded colleagues  Wish to share experience and knowledge page 5
  6. 6. When BA Community Was Born November 2011  7 Samurai (community members)  Combine experience of Seniors and fervor of Juniors  Develop survival guide  Become more strategic  Join individual efforts page 6
  7. 7. BA Community Activities page 7
  8. 8. Company Standards  Update of requirement management processes  Analysis Artifacts list  Development and update of Templates page 8
  9. 9. QA/BA Workshops 16% 14% 5% Informal presentation E-mail 65% 16% Other Quality of specifications 47% 22% Specifications Availability of the BA Sharing business background 15% Smoothness of change implementation page 9
  10. 10. QA/BA Workshops page 10
  11. 11. QA/BA Workshops page 11
  12. 12. Experience Sharing  Real-life experiences  Artifacts created for a project (or group of projects)  Collaboration Models with customer  Ideal World Model  Real World Model  Hell Model  Challenges/Lessons Learned Theory is when you know everything but nothing works. Practice is when everything works but no one knows why page 12
  13. 13. Experience Sharing  BA Community Space in Confluence/WIKI  Business domain trainings  Insurance/Reinsurance  BPMN training page 13
  14. 14. Enterprise Architecture Workshop page 14
  15. 15. Collaboration and Requirement Management Tools We shape our tools and then our tools shape us © Collaboration/Workflow Content Management Issue Tracking Tools Requirement Management Tools  Prototyping/UX  Vendor Presentation     page 15
  16. 16. Agile Trip Advisor    Agile Analyst – brand new role for BSA Agile Requirements training Agile Games  Group self-organization  Active Listening and Adapting  Cooperation & Communication  Teamwork  Learning to improve page 16
  17. 17. Agile Games Event page 17
  18. 18. Conferences page 18
  19. 19. Scientific Conferences page 19
  20. 20. Conferences and Events page 20
  21. 21. CBAP/CCBA Certification: Why? Organization Professional development for staff Business analysis practices according to industry standards Identification of professional business analysts to clients and business partners Increasing efficiency, consistency and reliability of results BSAs Increased competence in business analysis Participation in a recognized professional group Personal satisfaction Continuous improvement through achieving and maintaining certification page 21
  22. 22. CBAP/CCBA Certification: How?  Instructor-led webinars  Self-paced preparation courses  Trainings page 22
  23. 23. CBAP Recertification MAX CDU per Activity Recertification Requirement: MIN 60 CDU in each three-year cycle page 23
  24. 24. Lessons Learned: What’s Already Working  Support from likeminded colleagues  Group Synergy  Competency of BSAs increased  Aligning expectations  Improvement of collaboration in projects page 24
  25. 25. Lessons Learned: What’s To Be Improved  Competency model definition  Use it in Employee Performance Review  Alignment of BSA role understanding – to be continued  Combining of work and professional development activities page 25
  26. 26. Are We on the Way to a Business Analysis Center of Excellence? Functions of Business Analysis Center of Excellence BA Community Activities page 26
  27. 27. Steps to Create of Business Analysis Center of Excellence Access Current State Specify Desired State Analyze Gaps Maintain Plan and And Implement Enhance Improvements Competencies Effective BACoE:  Responsibilities clearly outlined  Appropriate resources assigned  Proactive management  Constant care page 27
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