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Professional Development of Business
Systems Analysts in Software
Development Company
November 5, 2013
Case Study
Irena Ja...
About Us

 C.T.Co Ltd. is a Europe-oriented IT solutions and services
provider
 C.T.Co has extensive experience serving ...
Titles and Roles



IT Business Analyst





+




Systems Analyst




=


Business Systems
Analyst



Focused o...
BSAs in C.T.Co:
Organizational Structure
Program
Manager
Project
Manager
BSA Team
Lead

BSA

QA Team
Lead
Test
Engineer

P...
BSAs in C.T.Co:
Issues and Concerns

 Diversity of BSA role understanding
by project team members

 Indistinct expectati...
When BA Community Was
Born
November 2011
 7 Samurai (community
members)
 Combine experience of
Seniors and fervor of
Jun...
BA Community Activities

page 7
Company Standards

 Update of requirement
management processes
 Analysis Artifacts list
 Development and update of
Temp...
QA/BA Workshops

16%

14%

5%
Informal presentation
E-mail

65%

16%

Other

Quality of specifications
47%

22%

Specifica...
QA/BA Workshops

page 10
QA/BA Workshops

page 11
Experience Sharing

 Real-life experiences
 Artifacts created for a project (or group
of projects)
 Collaboration Model...
Experience Sharing

 BA Community Space in Confluence/WIKI
 Business domain trainings
 Insurance/Reinsurance

 BPMN tr...
Enterprise Architecture
Workshop

page 14
Collaboration and
Requirement
Management Tools
We shape our tools and then our
tools shape us ©
Collaboration/Workflow
Con...
Agile Trip Advisor






Agile Analyst – brand new role for
BSA
Agile Requirements training
Agile Games
 Group self-or...
Agile Games Event

page 17
Conferences

page 18
Scientific Conferences

page 19
Conferences and
Events

page 20
CBAP/CCBA
Certification: Why?
Organization

Professional development for
staff
Business analysis practices
according to in...
CBAP/CCBA
Certification: How?
 Instructor-led
webinars

 Self-paced
preparation
courses

 Trainings

page 22
CBAP Recertification

MAX CDU per Activity

Recertification
Requirement:

MIN 60 CDU in each
three-year cycle
page 23
Lessons Learned:
What’s Already Working
 Support from likeminded colleagues

 Group Synergy

 Competency of BSAs
increa...
Lessons Learned:
What’s To Be Improved
 Competency model
definition
 Use it in Employee
Performance Review
 Alignment o...
Are We on the Way to a
Business Analysis Center
of Excellence?
Functions of
Business Analysis Center of Excellence

BA Com...
Steps to Create of
Business Analysis Center
of Excellence

Access
Current
State

Specify
Desired
State

Analyze
Gaps

Main...
page 28
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'Building Business Analysis Centre of Excellence in Software Development Company by Irena Jansone, Jekaterina Lebedeva, LV

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'Building Business Analysis Centre of Excellence in Software Development Company by Irena Jansone, Jekaterina Lebedeva, LV

  1. 1. Professional Development of Business Systems Analysts in Software Development Company November 5, 2013 Case Study Irena Jansone and Jekaterina Lebedeva
  2. 2. About Us  C.T.Co Ltd. is a Europe-oriented IT solutions and services provider  C.T.Co has extensive experience serving large companies in the financial services industry:  Insurance and Reinsurance  Banking page 2
  3. 3. Titles and Roles  IT Business Analyst    +   Systems Analyst   =  Business Systems Analyst  Focused on requirements Solves problems with IT solutions Bridge between business and IT Performs functional design Takes requirements as inputs Creates functional specifications Specifies "how" a system will do the "what" Interfaces directly with the developers Responsibilities start with requirements elicitation and end with functional/technical specifications Expected to have both strong business domain knowledge and extensive competencies page 3
  4. 4. BSAs in C.T.Co: Organizational Structure Program Manager Project Manager BSA Team Lead BSA QA Team Lead Test Engineer Project Manager Development Team Lead BSA QA Team Lead Test Engineer Developer BSA Development Team Lead Developer Client Project Team  Project-oriented organization  C.T.Co BSAs as members of Client BSA team Client BSA Team Lead page 4
  5. 5. BSAs in C.T.Co: Issues and Concerns  Diversity of BSA role understanding by project team members  Indistinct expectations  Variety in background, professional education and experience  Need to gain support from like-minded colleagues  Wish to share experience and knowledge page 5
  6. 6. When BA Community Was Born November 2011  7 Samurai (community members)  Combine experience of Seniors and fervor of Juniors  Develop survival guide  Become more strategic  Join individual efforts page 6
  7. 7. BA Community Activities page 7
  8. 8. Company Standards  Update of requirement management processes  Analysis Artifacts list  Development and update of Templates page 8
  9. 9. QA/BA Workshops 16% 14% 5% Informal presentation E-mail 65% 16% Other Quality of specifications 47% 22% Specifications Availability of the BA Sharing business background 15% Smoothness of change implementation page 9
  10. 10. QA/BA Workshops page 10
  11. 11. QA/BA Workshops page 11
  12. 12. Experience Sharing  Real-life experiences  Artifacts created for a project (or group of projects)  Collaboration Models with customer  Ideal World Model  Real World Model  Hell Model  Challenges/Lessons Learned Theory is when you know everything but nothing works. Practice is when everything works but no one knows why page 12
  13. 13. Experience Sharing  BA Community Space in Confluence/WIKI  Business domain trainings  Insurance/Reinsurance  BPMN training page 13
  14. 14. Enterprise Architecture Workshop page 14
  15. 15. Collaboration and Requirement Management Tools We shape our tools and then our tools shape us © Collaboration/Workflow Content Management Issue Tracking Tools Requirement Management Tools  Prototyping/UX  Vendor Presentation     page 15
  16. 16. Agile Trip Advisor    Agile Analyst – brand new role for BSA Agile Requirements training Agile Games  Group self-organization  Active Listening and Adapting  Cooperation & Communication  Teamwork  Learning to improve page 16
  17. 17. Agile Games Event page 17
  18. 18. Conferences page 18
  19. 19. Scientific Conferences page 19
  20. 20. Conferences and Events page 20
  21. 21. CBAP/CCBA Certification: Why? Organization Professional development for staff Business analysis practices according to industry standards Identification of professional business analysts to clients and business partners Increasing efficiency, consistency and reliability of results BSAs Increased competence in business analysis Participation in a recognized professional group Personal satisfaction Continuous improvement through achieving and maintaining certification page 21
  22. 22. CBAP/CCBA Certification: How?  Instructor-led webinars  Self-paced preparation courses  Trainings page 22
  23. 23. CBAP Recertification MAX CDU per Activity Recertification Requirement: MIN 60 CDU in each three-year cycle page 23
  24. 24. Lessons Learned: What’s Already Working  Support from likeminded colleagues  Group Synergy  Competency of BSAs increased  Aligning expectations  Improvement of collaboration in projects page 24
  25. 25. Lessons Learned: What’s To Be Improved  Competency model definition  Use it in Employee Performance Review  Alignment of BSA role understanding – to be continued  Combining of work and professional development activities page 25
  26. 26. Are We on the Way to a Business Analysis Center of Excellence? Functions of Business Analysis Center of Excellence BA Community Activities page 26
  27. 27. Steps to Create of Business Analysis Center of Excellence Access Current State Specify Desired State Analyze Gaps Maintain Plan and And Implement Enhance Improvements Competencies Effective BACoE:  Responsibilities clearly outlined  Appropriate resources assigned  Proactive management  Constant care page 27
  28. 28. page 28

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