Specially designed for the Digital Change Agents of tomorrow, this session is for individuals (PMEs) who wish to know more about the Industry Transformation Programme landscape. We provide an overview of NUS-ISS career development schemes and pathways, and will also deep dive into the specific programme modules in detail. Be guided through frequently asked questions related to the programmes and get your questions answered at our Q&A session.

1. Career Development Programmes
for Digital Business Analysts
Sharon Lau
#ISSLearningFest

2. #ISSLearningFest
What is your role
As (Digital) Business Analyst?

3. Paradigm Shift For Digital Business Analyst
#ISSLearningFest
Holistic Customer Viewpoint
(Customer Experience)
Silo Business Viewpoint
(Business Operations)
Anticipating Future
Needs & Changes
(Thinking Outside the Box)
Analyzing Past Trends
(Thinking Within the Box)
Thinking Beyond
Business Requirements
(Be A Trusted Adviser)
Understand Business
Requirements
(Order Takers)
Adopt Data Driven
Perspectives
Focus on Operations
Perspective

4. New Thinking Mindsets
#ISSLearningFest
Business
& Platform
Strategy
& Portfolio
Digital
& Design
Data &
Architecture
Lean &
Agile
• New Business Models
• Platforms and Ecosystems
• Competitive Edge
• Prioritization of Resources
• Digital Technologies
• Prioritization of Resources
• Applying Analytics and AI
• Architecture to Enable Digital
• Prioritization
• Experimentation
Thinking Mindsets

5. Digital Business Analyst Roles
#ISSLearningFest
• Acts as a liaison between Technology and the business of new systems and
enhancement of existing systems.
• Run and facilitate requirement gathering workshops or interviews to analyse business
requirements and recommend digital solutions that best address the business needs.
• Performing strategic analysis and identify actionable insights which can be clearly
communicated to stakeholders.
• Apply appropriate human-centric tools and techniques, including plan, design and
facilitate workshops, map service journeys, identify challenges and opportunities
• Develop functional specifications for system enhancements/updates for
analysts/developers/project team.

6. #ISSLearningFest
Digital Transformation
• Requires a Multifaceted Approach
• Connecting the Dots with Digitalization

7. Professional Diploma In Digitalization
#ISSLearningFest
Project (4 months)
Systems
Thinking &
Root Cause
Analysis
2 days
ComplexityDesign
Service
Design
3 days
Data
Data
Storytelling
3 days
Technology
Digital
Transformation
Planning
3 days
Transformation
Business
Process
Reengineering
3 days
The entire pathway consist of 5 courses and a 4-months project.

8. Company’s Project Structure
#ISSLearningFest
The Project Scope focus to achieve a whole or a part of business
transformation project goal that covering aspects of:
• Transforming customer experience
• Redefining and automating business processes
• Creating innovative product or service to meet changing industry needs
The Trainees shall able to participate and deliver at least a part of a
transformation project, taking the role of Digital Business Analyst. Trainees
should have the opportunity to complete a single project cycle comprising three
mandatory phases:
1. Research Solutions Towards Transformation Goals
2. Design and Implement Pilot
3. Analysis, Insights and Conclusions.

9. Company’s Project Structure
#ISSLearningFest

10. Skills Training For Service Design
#ISSLearningFest
Service Design
The course offers organisations the
process, methods, tools and techniques to
translate innovation into a reality through
design thinking.

11. Skills Training For Data Story Telling
#ISSLearningFest
Data Story Telling
The course equips participants with
essential skills to draw insights from data,
deploy story boards and present their
insights using the most effective visual
representations.

12. Skills Training For Digital Transformation Planning
#ISSLearningFest
Digital Transformation Planning
This course examines an organisation and
how it can embrace digital in the pursuit
of value creation. It introduces tools for
internal and external analysis to help
identify digital opportunities.

13. Skills Training For Business Process Reengineering
#ISSLearningFest
Business Process Reengineering
This course offers fundamental re-thinking
and radical redesign of business
processes to bring about dramatic
improvements in critical, contemporary
measures of performance, such as cost,
quality, service and speed.

14. Skills Training For Systems Thinking
#ISSLearningFest
Systems Thinking & Root Cause Analysis
This course will provide systems thinking and
root cause analysis skills to cater to
complicated, complex and chaotic
problems. Techniques covered will include
data-hypothesis cycle for complicated
problems; analysis and change of systems
behavior just to name a few.

15. Professional Diploma In Digitalization
#ISSLearningFest
Digital Business Analyst
Company’s Project Trainees can work on at least a part of company’s
digital transformation project.
The Project Scope covering aspects of Transforming
customer experience, Redefining and automating
business processes or Creating innovative product or
service to meet changing industry needs
Skills Training • Service Design
• Data Storytelling
• Systems Thinking & Root Cause Analysis
• Business Process Reengineering
• Digital Transformation Planning

16. #ISSLearningFest
Questions &
Answers

17. Thank You!
#ISSLearningFest