Hope Sullivan is an Office Operations Manager with extensive experience in employee development, operations improvement strategy, customer satisfaction delivery development and implementation of organizational strategies, policies and procedures.

1. data entry, accounts payable, payroll, grant report entry, managing the organizations HR, organizational development, program budgets, personnel
issues, inventory control, productivity and expense goals, Standardize and manage CRM, customer relationship manager, HRIS system
Hope Robin Sullivan
Alta Loma Ca. 91701
Phone: (909)648-9790
Email: smithhr@live.com
SUMMARY
Office Operations Manager with extensive experience in employee development, operations
improvement strategy, customer satisfaction deliverydevelopment and implementation of
organizational strategies, policies and procedures.
WESTERN DENTAL SERVICES, Murrieta, CA 2009 to Present
As one of California’s oldest and most experienced dental and oral health maintenance organizations
(DHMOs), the Western Dental team includes over 4,000 doctors, assistants, managers,
administrators and clerical personnel to make high-quality dental and oral health care convenient and
accessible for anyone in California and Arizona.
Office Operations Manager
Business and operations manager for the Western Dental Services Murrieta dental office location
providingmanagement of 40 plus employees including front office staff, clinical support staff, dentists
and office budget.
Responsible for increase in sales to $4 million annually by developing localized marketing
campaign to drive new business to office
Increased customer service satisfaction for Murrieta office by 23% by implementing soft skills
training for front office staff
Increased sales in 1st two quarters in 2012 by 25% over 2011 fourth quarter net profit
Surpassed company provided production goal 14 months consecutively
Piloted and implemented CAD/CAM technology, general anesthesia, electronic charting, and
implant placement for the first time in company history resulting in bottom line savings of 12%
in 2011
Trained multiple Business Managers and organized Business Manager specific tasks for
Southern California region which resulted in regional sales increase of 36% in fourth quarter
2011
Manage A/R account for local office with monthly receivables consistently keeping A/R bucket
below 5% of the outstanding balance
ALTA LOMA SCHOOL DISTRICT, Alta Loma, CA 2007 to 2009
Located in the foothill community of Rancho Cucamonga, California, the Alta Loma School District
serves over 6,400 achieving students with 337 teachers and administrative staff and an additional
406 support staff.
Primary Education Substitute Teacher
Taught basic social block (Math, Science, Social Studies, English) and reading programs.
Organized and facilitated group exercises for primary learners
Managed classrooms in excess of 30 individuals and within various age groups at different
school sites
Mentored and tutored students having academic difficulties
Volunteered in classrooms with special needs students
CHILI’S BAR & GRILL, Rancho Cucamonga, CA 2002 to 2009

2. Based in Dallas, Texas, Chili's Bar and Grill was founded in 1975 has more than 1,500 restaurants
worldwide with 77,100 employees and system-wide sales exceeding $2 billion annually.
Regional Trainer, Bartender and Server
Provided and insured exceptional customer service in every transaction while upselling food and
drink items.
Trained over 150 new hire employees in sales techniques, sales upgrading, and customer
service
Met and exceeded sales goals in excess of $45,000 quarterly as a result of food and beverage
sales upgrades
TECHNICAL SKILLS
Microsoft Office Suite 2010
QuickBooks Professional with Payroll 2012
Sage Peachtree
PROFESSIONAL CERTIFICATIONS
Levin Group Inc. Consultative Manager Certificate(certificate focuses on leadership, effective public
speaking, conflict resolution)
EDUCATION
BA, Liberal Studies, California State University, San Bernardino, 2008