1. Vanessa Santa Cruz
517 G Street Bakersfield, CA 93301
Phone: (661) 401-3098
E-mail: Ladyreb16@live.com
Objectives
Highly energetic and dependable professional looking to obtain an Assistant Manager/Lead
Manager position for a successful company. Motivated to add quality values to reach the goals of
the company. To ensure efficient daily operations in a fast-paced setting and provide excellent
customer service.
Education
South High School Graduate 2010
Experience
Assistant Manager (March 2012 – Current)
Pizza Hut 3122 Niles Street Bakersfield, CA 93306
Skills
 Manage and supervise up to 20 team members on various occasions and at 5 different
store locations
 Oversee cooks and company drivers to ensure we provide quality food and well-timed
deliveries
 Exceed and maintain store goals such as customer satisfaction goals and staying within
company budgets etc.
 Train new team members as cooks and drivers and offer training opportunities for
employee development
 Ability to meet and exceed food and beverage quality control and compliance regulations
 Handle customer complaints and provide exceptional customer service
 Monitor inventory, handle daily deposits, and regulate employee hours to monitor
employee overtime
 Open and close the store and perform daily operational activites

2.  Resume: Vanessa Santa Cruz
 Page 2 | [Type your phone number]
 Knowledge of store budgeting and cash management
 Model superb communication and organizational skills
 Provide customers with a clean and well organized store to promote customer
satisfaction
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