Heidi Ayala is seeking a customer service position and has over 10 years of experience in various roles including medical assistant, receptionist, cashier, and customer service representative. She has a medical assistant certificate from Everest College and a high school diploma from Montebello High School. Ayala has strong computer skills and is bilingual.

1. 1028 S. Townsend Ave, Los Angeles, CA 90023  Cell (323)672-5273 Home (323) 943-9004  heidi.ayala@aol.com
HEIDI AYALA
Objective
A reliable and friendly professional, possessing more than 10 years of experience in
customer. Reflect a professional and courteous demeanor, dedicated to delivering the
finest customer experience while remaining focused on company growth and
profitability. Committed to working as a member of a team with high energy and
enthusiasm. Easily adapts to challenges, personnel and personalities. Able to
communicate with all levels, including upper management.
Experience
08/2012-05/2014 Narcotics Prevention Association Inc. Los Angeles, CA
Medical Assistant
 AnnualPhysicals
 Data Entry
 Appointment scheduling
03/2009-06/2011 Santa Fe Auto Sales Whittier, CA
Receptionist
 Answer Phones
 Make copies and file documents
 Contact and collect delinquent payments
09/2006-03/2009 Macys Montebello, CA
Cashier/ Customer Service Representative
 Assist customers upon check out
 Collect payments
 Assist customers on salesfloor
08/2003-08/2006 Sears Los Angeles, CA
Customer Service Representative
 Keep sales floor clean and fully stocked
 Inventory reports,and input out of stock lists
 Assist customers on salesfloor
Education
09/1999-06/2003 Montebello High School Los Angeles, CA
High School Diploma
07/2011-07/2012 Everest College Industry,CA
Medical Assistant Certificate

2. (323)672-5273  heidi.ayala@aol.com
HEIDI AYALA
Skills
Expert at All Windows XP, Vista, 7, and 8.
Expert at Word, Excel, Power Point.
Bilingual
References
Will provide upon request