1. 1 Cedarwood Blvd. Baldwinsville, NY 13027 315-329-9944 Melizza1227@yahoo.com
Melissa Wood
Objective
My career goal is to obtain a position with a growing and exciting company who will allow me to use the many personal
and technical skills I have learned over the years.
Aug 2012-Jun 2013
Cats Only Vet Hospital Fayetteville, NY
Greet clients and their cats
Make and confirm appointments, clean cages, prepare exam room
Accounting and receiving of payments and bill outs
Jan 2010-May2011 National Income Life Insurance Rochester, NY
Presented members with their union benefits, sold life and accident insurance
Attended monthly meetings, cold called leads, filed paperwork daily, customer service
Processed death benefits, survivor benefits and filed insurance claims for accidents
Aug 1991-Sep 2009 Liberty Travel Inc. . Clay, NY
Operation Supervisor for little over 17 years
Audited files for accuracy
Solved customer service issues for regarding missed flights and re-scheduling due to weather or strike
Supervised office of 10 or more employees, greeted clients and held weekly sales meetings
Took care of customer service issues positive and negative
Responsible for FAA ticket stock.
Large relationship with the community in general and local vendors such as airlines and resorts.
Proficient in Word 2010, Excel, Power Point, multi line phones, multitasking and problem solving.
Education
1989-1991 Herkimer County Community College Herkimer, NY
Associate in Applied Science
Travel and Tourism/ Hospitality and business
2010-2012 Bryant and Stratton College Clay, NY
Medical Assistant training
Vital signs and inoculations
CPR/AED training
Phlebotomy training
OSHA training
Medical transcription and coding