1. Patricia Jenkins
Collector
Mesa, AZ 85206
jerkypatti53@hotmail.com - 480-773-1247
Seasoned Biller/Collector with more than 30 years of experience.
WORK EXPERIENCE
Collector
Options care Infusion services - Tempe, AZ - December 2014 to March 2016
Reason for leaving. laid off. Moved the billing office out of state. Ash ave Mill road.
480-214-7083 Collector. Working with California Medi-cal.
Receive payments and post amounts paid to customer accounts.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Working independently collecting for Medi-cal. Working closely with provider reps rectifying old problem
accounts.
Daily work load includes updating A/R spread sheets with account
status and collection activity.
Processing credit and debt adjustments.
Processing Refunds to ins companies and patients
Contact insurance companies to check on status of claims payments and write appeal letters for denial on
claims.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence
and writing reports.
Alpha Collector, E
Stars - Phoenix, AZ - October 2013 to December 2014
1800 E Van Buren Street Phoenix AZ 85206 Billing Medicaid, Commercial
Insurances. Billing UB04's electronically also paper claims. Working on a program
called Stars, Alpha Collector, E premis, HPF. Working as a team player. Training
new staff. Working with epremis to ensure claims are processing normally.
Problem solving with insurance company's. Using current billing practices
including IDC10. Working with different personalities/ being able to work as a
team and get the job done.
monitor tech
Banner Baywood medical center 6644 E Baywood Ave mesa AZ - February 1985 to July 2013
Did various jobs such as watched 24 monitors and graphed the rhythms. Worked in billing for 10 years Billing
Medicare electronic, Appealed Medicare. Collected
Medicare. Worked the remits and variance the remit also posted the remits.
Processed ub04's and 1500's Customer service answering phones, answering billing and financial questions.
Worked electronic billing on the DDE and Medicare
assorted software. Billed commercial, Ahcccs, Workmans comp, Blue cross Blue
shield. Bed scheduling assigning beds for patients, placing patients on the correct
floor in a timely manner, sing throughput, Supporting and welcoming change.

2. Working with insurances with pre authorizations. Working with software called
First net, MS-4. Training new staff on allscripts a patient bed scheduling software.
Multitasking in a very highly stressed environment.
EDUCATION
High School Diploma
Rock Island High School - Rock Island, IL
June 1978
ADDITIONAL INFORMATION
Skills
Customer and Personal Service Computers and Electronics
Active Listening Time Management
English Language Judgment and Decision Making
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