In this presentation Every important information is given about communication. These slides are very helpful for teachers as well as students. May Allah gave me strength to write more sides for the help of students.
AMEEN.
3. Basic Communication SkillsBasic Communication Skills
How do you go about Establishing
Rapport?
īŽ You need Self-Confidence
īŽ You must Understand People
īŽ You must be Enthusiastic
īŽ You must make Eye Contact
īŽ You must be Interested in them
4. Basic Communication SkillsBasic Communication Skills
Hearing
Seeing
Smell
Touch
Taste
Communication is a Series of Experiences of
5. Basic Communication SkillsBasic Communication Skills
Communication - Meaning
īŽ Communication is a dynamic processâĻ
īŽ through this process we convey a thought
or feeling to someone else.
īŽ how it is received depends on a set of
events, stimuli, that person is exposed to.
īŽ how you say what you say plays an
important role in communication.
6. Basic Communication SkillsBasic Communication Skills
TOTAL COMMUNICATION PROCESS
Reading
16%
Writing
9% Speaking
30%
Listening
45%
7. Basic Communication SkillsBasic Communication Skills
LEVELS OF COMMUNICATION
īŽ VERBAL
īŽ Intra verbal: intonation of word and sound
īŽ Extra verbal verbal: implication of words and
phrases, semantics
īŽ NON-VERBAL
īŽ Gestures
īŽ Postures
īŽ Movements
īŽ SYMBOLIC
8. Basic Communication SkillsBasic Communication Skills
Barriers in Communication
(that have to do with the COMMUNICATOR)
īŽ Unwillingness to say things differently
īŽ Unwillingness to relate to others
differently
īŽ Unwillingness to learn new approaches
īŽ Lack of Self-Confidence
īŽ Lack of Enthusiasm
īŽ Voice quality
īŽ Prejudice
9. Basic Communication SkillsBasic Communication Skills
Barriers in Communication
(that have to do with the COMMUNICATOR)
īŽ Disagreement between verbal and
non-verbal messages
īŽ Negative Self Image
īŽ Lack of Feedback
īŽ Lack of Motivation and Training
īŽ Language and Vocabulary Level
īŽ Lack of Self Awareness
10. Basic Communication SkillsBasic Communication Skills
Barriers in Communication
(that have to do with the RECEIVER)
īŽ Selective Perception
īŽ Unwillingness to Change
īŽ Lack of Interest in the Topic/Subject
īŽ Prejudice & Belief System
īŽ Rebuttal Instincts
īŽ Personal Value System
īŽ Here-and-Now internal & external
factors
11. Basic Communication SkillsBasic Communication Skills
External Barriers in
Communication
īŽ Environment
īŽ The venue
īŽ The effect of noise
īŽ Temperature in the room
īŽ Other People â Status, Education
īŽ Time
12. Basic Communication SkillsBasic Communication Skills
5 Basic reasons we Do Not Listen
īŽ Listening is Hard Work
īŽ Competition
īŽ The Rush for Action
īŽ Speed differences (120 wpm v/s 360
wpm)
īŽ Lack of Training
13. Basic Communication SkillsBasic Communication Skills
4 Levels of Listening
īŽ The Non-Listener
īŽ The Marginal Listener
īŽ The Evaluative Listener
īŽ The Active Listener
14. Basic Communication SkillsBasic Communication Skills
Improving Listening Skills
īŽ By not being Preoccupied
īŽ Being Open Minded & Non Defensive
īŽ Minimizing Interruptions
īŽ Effective Listening is: Hearing,
interpreting when necessary,
understanding the message and
relating to it.
īŽ By Asking Questions
15. Basic Communication SkillsBasic Communication Skills
COMMUNICATION
īŽ 7% WORDS
īŽ Words are only labels and the listeners put their
own interpretation on speakers words
īŽ 38% PARALINGUISTIC
īŽ The way in which something is said - the
accent, tone and voice modulation is important
to the listener.
īŽ 55% BODY LANGUAGE
īŽ What a speaker looks like while delivering a
message affects the listenerâs understanding
most.
16. Basic Communication SkillsBasic Communication Skills
TYPES OF BODY LANGUAGE
Remember that you are dealing with âPEOPLEâ
īŽ (P)OSTURES & GESTURES
īŽ How do you use hand gestures? Stance?
īŽ (E)YE CONTACT
īŽ Howâs your âLighthouseâ?
īŽ (O)RIENTATION
īŽ How do you position yourself?
īŽ (P)RESENTATION
īŽ How do you deliver your message?
īŽ (L)OOKS
īŽ Are your looks, appearance, dress important?
īŽ (E)PRESSIONS OF EMOTION
īŽ Are you using facial expressions to express emotion?