Oral Communication


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Principles of effective speaking and listening are dealt

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Oral Communication

  1. 1. Oral Communication Skills PK Tulsi / Chandigarh
  2. 2. Oral CommunicationSkills Speaking Listening
  3. 3. Time Spent onCommunication –80% Hello, Hello----
  4. 4. Listening 45%Speaking 30%Reading 16%Writing 9%
  5. 5. Structure of thePresentation  Concept of communication  Principles of effective speaking  Principles of effective listening
  6. 6. • Who is a mother?
  7. 7. Responses: Mother• Loving • Person who gives• Affectionate birth to a child• First teacher• Caring• Understand the child without his saying anything• Nurturing-----------Based on Experience Standard Meaning
  8. 8. Communication:Concept  Sharing of meanings – Denotative (Standard /Dictionary meaning – Connotative (based upon Experience)
  9. 9. ‘People speak with the vocal organs but communicate with the whole body’ (Abercrombie, 1968)
  10. 10. Oral Communication:Speaking Verbal 7% Tone of the voice 38% Non verbal behaviour 55%
  11. 11. Principles of Effective Speaking
  12. 12. Principles ofEffective Speaking Know thy subject Know the objectives
  13. 13. Principles of EffectiveSpeaking Age Interest Learning styles Previous attainments Social context etc. Know your audience
  14. 14. Principles of EffectiveSpeaking: Message  Organize the message  Topical organization, chronological organization, Journalistic organization  Simple to complex, easy to difficult, known to unknown, concrete to abstract, observation to reasoning  Keep it simple and short  Use simple language  Grammatically correct  Technically correct
  15. 15. Principles ofEffective Speaking Be audible Check your articulation and pronunciation Check your rate delivery Vary your pitch Use pauses
  16. 16. Maintain eye contactwith students
  17. 17. Operate from I am OK, You are OK life position I AM NOT OK I AM OK YOU ARE OK YOU ARE OK GET AWAY FROM GET ON WITH I AM NOT OK I AM OK YOU ARE NOT OK YOU ARE NOT OK GET NO WHERE GET RID OFK Ot o N Not OK Perception about oneself OK
  18. 18. Use conversational modeWhisper Soft Conversational Loud YellX X
  19. 19. Principles ofEffective SpeakingFace is the index of mind Emotions expressed through facial expression
  20. 20. Principles ofEffective Speaking Use appropriate gestures
  21. 21. Principles ofEffective Speaking Pay attention to your posture
  22. 22. Principles ofEffective Speaking Dress formally
  23. 23. Avoid verbal virus/filler words Most frequently used words/phrases • Ok • You see • You know • Look • Actually • Did you follow? • Yes • Right
  24. 24. Be friendlyFree yourself from biases and prejudices
  25. 25. Principles ofEffective Speaking  Provide time for assimilation  Obtain and provide feedback
  26. 26. Characteristics of GoodFeedback • Task related • Accurate • Specific • Corrective • Immediate
  27. 27. Improving One’sSpeaking Skills • Record your voice • Obtain feedback • Be open to feedback • Analyze your strengths and weaknesses • Try to eliminate your weaknesses • Practice-Practice-Practice
  28. 28. Improving One’sSpeaking Skills • Choose a role model • Listen him/her • Imitate the role model • Practice-Practice-Practice
  29. 29. Principles of Effective Listening
  30. 30. Nature has given us two ears,two eyes, but one tongue-tothe end that we should hearand see more than we speak Socrates
  31. 31. ‘Listening has been variously called the neglected art or forgotten skill in Communication.’ (Adair,1997) The higher the quality of listening the less power externals will be allowed to disrupt communication.’ (Adair; 1997)
  32. 32. Listening • Hearing with understanding
  33. 33. Principles ofEffective Listening  Maintain eye contact with the speaker  Pay attention to what is being said  Concentrate  Listen without biases and prejudices  Listen for both content and emotions behind it
  34. 34. Principles ofEffective Listening  Listen for the big picture not for specifics  Indulge in empathetic listening  Make use of differential in thought speed and speech speed  Relate with what you already know  Ask questions  Analyze and evaluate  Take notes in your own words
  35. 35. Principles ofEffective Listening  Do not prejudge the communication  Do not criticize the speaker’s delivery/language  Do not filter the message  Do not take copious notes  Do not interrupt the speaker  Do not tolerate distraction(s)